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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

April 04, 2025

Had my truck for a week didn’t return my calls or texts. And the issue has not been resolved More

by TROD133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Morales, Jose Rivera, Cristina Morales
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Apr 05, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the length of your experience with our Service Team, as well as the level of communication you have received. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 03, 2025

Stephanie is the best! ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service More

by DEANNAPHILLIPS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Apr 04, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate you sharing your experience with our team. It's great to hear that you're consistently receiving excellent service at Penske Buick GMC of Cerritos. Thank you for choosing us and take care!

April 01, 2025

Very professional staff. We got a good deal and came out very happy , thanks Joseph and Camille. More

by YADIRAMAIKEL
Recommend Dealer
Yes
Employees Worked With
Joseph and Camille
Report | Print
Apr 01, 2025 -

Penske Buick GMC Of Cerritos responded

Happy to hear our team provided a positive experience for you. Thank you for choosing Penske Buick GMC of Cerritos.

April 01, 2025

Valerie, German, and Saul were very helpful through the whole process. Very attentive and outgoing, made the whole process go much faster compared to other dealerships. More

by nataliaperez4102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie, German , Saul
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Apr 02, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for recognizing our team’s efforts. We appreciate your kind words about the service at Penske Buick GMC of Cerritos.

March 31, 2025

Drove all the way out there for them to tell Me I had to leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment More

by Aozuna8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception rude
Report | Print
Apr 03, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your recent experience with our Service Team regarding the quality of communication that you have encountered about leaving your vehicle for service. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 30, 2025

Drop off truck at 5pm, ready by end of the next day. Keep me informed on status More

by DKELLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 30, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your patience and feedback. We're glad to hear things went smoothly at Penske Buick GMC of Cerritos.

March 28, 2025

The visit started fine. The quote I received was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Unbelievable. More

by BGDDYBO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrible price
Report | Print
Mar 31, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you about the price that was quoted to you by our Service Team for new headlight bulbs and a new gas cap. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 27, 2025

Close to where I live. Does great work on my diesel truck. Only service my truck at dealerships. More

by MHUERTAFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Mar 28, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad your diesel truck receives reliable service at Penske Buick GMC of Cerritos. Thank you for choosing us.

March 26, 2025

Nice have no comment no comment great overall good satisfaction fantastic job all around w More

by Kosal_so
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Mar 27, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're happy to know you had a positive experience at Penske Buick GMC of Cerritos.

March 24, 2025

Clarissa was AMAZING! I had such a great experience with her as my sales person. She answered all my questions and had so much patience as well. She’s extremely knowledgea More

by Gina_01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Osvaldo, Clarissa Vargas
Report | Print
Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

We're pleased to know you had a great experience with our team at Penske Buick GMC of Cerritos. Thank you for sharing your thoughts and your kind words.

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