Pensacola Honda

Great Service I received excellent service for my Ridgeline. The vehicle had 374000 miles on it and was experiencing misfires. I told the technician that I needed i I received excellent service for my Ridgeline. The vehicle had 374000 miles on it and was experiencing misfires. I told the technician that I needed it checked, but given the age and mileage on the vehicle, let me decide how to proceed once they determined the problem. My technician, Mitch Hayward, stayed in touch, got my approval for the required service, and got me back on the road with a truck that sounded better than it had in years, without costing an arm and a leg. This is the best experience that I have had in a dealership service center, and highly recommend Pensacola Honda. More

Oil change service What a outstanding experience. I cannot recommend this dealerships professionals highly enough. I’m in customer service as a 911 dispatcher for twenty What a outstanding experience. I cannot recommend this dealerships professionals highly enough. I’m in customer service as a 911 dispatcher for twenty years and they go above and beyond to get you in and out even when they are extremely busy. Giving you great service. Mitchell was our service rep. Great service and very professional More

Cordial and Professional My case is a bit different than some people. I knew exactly which car I wanted to test drive and probably knew more about the car than the salesperson My case is a bit different than some people. I knew exactly which car I wanted to test drive and probably knew more about the car than the salesperson I worked with going in. But she picked up on that right away and let me check and verify things on my own while remaining relatively quiet and only commented when I had a question. I ended up purchasing the Honda Clarity PHEV. That attentiveness is rare. She never tried to sell me. She didn’t have to. I was offered coffee, and she worked with me to get a good trade-in value on my car. I highly recommend Cynthia should you be in the neighborhood looking to test drive and or purchase a new Honda. More

Great Service The service was great and we were in and out in a timely manner. Our service representative, Gabriel, is the most pleasant young man you could ever e The service was great and we were in and out in a timely manner. Our service representative, Gabriel, is the most pleasant young man you could ever encounter. He is truly an asset for Pensacola Honda and they should be honored that he works with them. More

wow on great service We went in without an appointment and were out with our car in an hour and a half. Thanks to Robbie and the rest of the fantastic staff at Pen Hon We went in without an appointment and were out with our car in an hour and a half. Thanks to Robbie and the rest of the fantastic staff at Pen Honda! We have always had a great experience with these folks. The service is great and the facilities are modern and clean. They have a shuttle service but no loaner cars-the only drawback. But never-the-less a great place. Steve from Wisconsin More

2018 Si Coupe purchase- 10/10 Great service, great prices. The salesman Ted, took care of me and the car! Pricing and overall quality of the sale exceed expectations. Even gave me Great service, great prices. The salesman Ted, took care of me and the car! Pricing and overall quality of the sale exceed expectations. Even gave me more than I expected on a trade in. Overall experience 10/10. More

Most unpleasant car buying experience ever. From the start to finish of buying a car here, it was by far the worst experience I have ever dealt with going through a dealership. The sales lady c From the start to finish of buying a car here, it was by far the worst experience I have ever dealt with going through a dealership. The sales lady could not find the car to begin. After waiting she finally found the car which a quick test drive was easy call that we were ok to purchase. Then we waited over an hour to be told most of the banks were closed and to come back in the next day to finance. We did which took another hour or so and after signing all the papers I sent my husband and children home since it was late (baths and bedtime) and as I am waiting for the car to be "detailed" I notice half of the paperwork is for a Sentra and the other half of the paperwork vin number was an Altima. I brought it to her attention and she quickly ran off with the paperwork and a few minutes later a manager came out and told me, "I have never had to do this before, but there is a mix up in vehicles. The car out there is another $3,000 dollars and we'll have to redo the financing" Which of course all the banks are closed. So I go out to the parking lot all upset asking my husband to yank the kids out of their bath and come pick me up. I am looking at the car outside waiting and it's not even the same car we test drove. As the manager is locking up I approach him and tell him, "This is not the car we test drove, we drove a Sentra, not this Altima". I then asked him, "Do you have a Sentra on your lot" and he said yes. Then I knew they goofed up everything. It was a nightmare. It took three days to buy a car and still am super disappointed in Honda. I have never had such a bad experience at a dealership, which I called the manager to discuss this and leave feedback and never had a call back. We were also told from the shop guy he would order us a touch up paint because when they detailed car, it was grinder to the metal from one of the buffers on the hood. We have called and left messages with both the management and shop guys and never heard back. I do not understand how someone can come in and buy a car and you show your customers are the least of your priorities. I will never buy another car again from Pensacola Honda. For myself having a business degree, I at least know that customers make your business a success or failure. You should treat them like they are a little more valuable. I bought my truck from Craigslist and had a much more pleasant experience. Thumbs down Pensacola Honda. Still have yet to get any paperwork regarding the warranty we purchased either. The guy doing our financing is the ONLY reason we bought the car after all this. He was the only one looking out for us. More

Routine Maintenance Had an appointment at the new location which was impressive to start with. Waiting area was large enough for more people to wait without being cramped Had an appointment at the new location which was impressive to start with. Waiting area was large enough for more people to wait without being cramped. My service guy is always great to work with. I’m on my 3rd Honda and I can’t imagine driving anything else. This dealership is great. More

Best Experience I did not have an appointment with a battery that was still under warranty that kept dying, they were awesome got me in and out in a timely fashion f I did not have an appointment with a battery that was still under warranty that kept dying, they were awesome got me in and out in a timely fashion for not having an appointment. We all knew it was the battery and the 1st machine kept saying no- good battery but after further investigating the machine finally registered faulty battery. They were persistent to get the problem fixed. Most definitely would recommend. More

Excellent This is my third purchase from Pensacola Honda, I wouldn’t shop any other dealer. I had my first service done on Friday October 20, 2017 and my serv This is my third purchase from Pensacola Honda, I wouldn’t shop any other dealer. I had my first service done on Friday October 20, 2017 and my serviceman was very knowledgeable and provided me with very satisfactory customer service. I will be back. More