Penn Toyota - Service Center

Seth Lawrence and Jimmy Miga led a team of mechanics that completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on the car, taking it apart, piece by piece, evaluating what was working, what wasn't working. They put hundreds of hours into it, much of it, I suspect, they never charged me for. They arranged for the body work, they helped me pick and fit new tires and rims. They had it detailed. Seth test-drove it for a week, and wouldn't let us have it back until it was in "like-new" condition. It's beautiful, runs great, and we love it. Thank you, Penn Toyota. Now, if I can convince my husband to let me do it, I want them to do the same to a 1982 Land Cruiser that's still in the garage. More

My 2005 Toyota Corolla just made it 30,000 miles. Took my car to get service, I'm now down $933. These service people and worse than use cars sales. There was nothing wrong with my brak es,Larry said I my car to get service, I'm now down $933. These service people and worse than use cars sales. There was nothing wrong with my brak es,Larry said I nee but was told that I needed to replace my front brakes. Too my car to a friend,after the fact who used to work for Toyota, so that he could tell me that nothing was done to my car. Penn Toyota is a biggggggg rippppp off. If posible dont take your car to Penn Toyota for Service. More

I had always brought my 1998 toyota tercel with 35,000 original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil chang original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil change. Penn toyota has always done all the servicing on my vehicle as well as preventative maintenance. I left the vehicle for the day and received a call from Larry Penaro (don't let the last name fool you - he is related to the Penns.. just changed his last name - must be embarassed). I got a call alter that my vehicle needed over $2000 worth of work. I was amazed because it was under extended warranty through toyota. Then I was told that the vehicle needed new brakes and well as some BG services. These BG services are aftermarket and not recommended by Toyota. The service advisors get "spiffs" on them at $5 each- so they push this on unsuspecting customers. Meanwhile I was told that the "races and bearings" had top be replaced in the hubs. I was also told I needed new brakes which I found to be incredulous because they were replaced all around 2500 miles ago. When I confronted them about the brakes, they apologized for the error, but still maintained that the races and bearing had to be replaced. They also stated that my extended warranty would not cover the repair. When i contacted Toyota Extra Care, they stated that Penn toyota NEVER called them to report a problem or even to start a claim. I was furious. I got a second opinion, and a HONEST repair facility used a "pair of chassis ears" and determined I had 2 bent rims. The rims on this year tercel were very soft (composite material) and easily damaged. I replaced all 4 rims with steel rims and the noise was amazingly gone. When I confronted Mr. Penn Jr about this, he said. "Glad your car is fine." This is unacceptable and as the owner of this "disgraceful" dealership, more action should have been taken. I still purchase genuine toyota parts from another Toyota dealership, but have outside technicians repair my vehicle. PENN TOYOTA IS A RIP OFF AND A FRAUD. DO NOT GO THERE. THEY WILL SCAM YOU. More

I have a 2003 Toyota Camry. Called the parts department in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. Set up the appointment with Seth for the next day. Seth took me right in and dropped me back off at home. Received a call in regards to some more work "they" recommended. I asked what I really needed and Seth was honest, I only needed one other thing. The rest was preventative. So I passed on it. When the car was done they sent a car to pick me up. Came back, my camry was washed and ready. Seth went over the bill everthing was exactly as quoted. Alittle high but I thought was worth it. Overall a good experience. Would recommend. Just remember you can say no to "their" recommendations. Ira P. More

Bought a new 1999 Sienna from Penn. Had it serviced exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover prob exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover problems. Oil change = Leaking Filter; Cooling system flush = low fluid,; Flex pipe replacement = missing support bolt; State Inspection = Mileage recorded way below actual mileage; Fuel injector replacement = way overcharged for parts and labor .... $200 per injector, 6 Hrs labor to replace 3 injectors when battery was offline for exactly 3 hours 17 minutes.... Bottomline... THIEVES, LIARS and CHEATS... I would rather donate the car to the American Lung Association than go back to Penn Toyata for a repair..... My first and last Toyata.. "Way to go PENN" BTW - Car has only 58,000 miles on it.. More