Penn Toyota - Service Center

great service!!! wonderful people!!! Mr. LONG and ALI from the shop went above and beyond their job duties to make my visit to Penn Toyota great! ALL the staff I met today was extremely f Mr. LONG and ALI from the shop went above and beyond their job duties to make my visit to Penn Toyota great! ALL the staff I met today was extremely friendly! Thanks! More

I went to pick up a car part I ordered. The attendant was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation I could tell it was a new call, not related to his previous call). He helped the person on the phone for a long time and left me there waiting like a second class chum. More

Be careful when you bring your car into the Service Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the service department stating that the front brakes should be replaced they are down to 3mm. I don't know what that means but it sure sounds like its low so I tell him thanks but I will get the brakes done by my own local mechanic. I bring my car to my mechanic and I get a call a few hours later and my mechanic tells me that the front brakes look just fine, there is about half of the pad left. I was annoyed that Penn Toyota was recommending that the brakes should be replaced so I contacted Jim Miga who asked my to bring the car in so he can inspect it in front of me with the mechanic and get to the bottom of the problem. I bring my car in, they take my car into the service department and about 10-15 minutes later Jim gets me and we walk to my car. They lift up the car and they take out a tool Toyota gives the service men to measure the pads and show me that the pads are at about a 4 on their meter. Jim felt confident with those results and felt like there was nothing wrong done by Penn Toyota and, for my trouble, I was offered a price of 159.99 to replace the brakes whenever I wanted them done(the current internet coupon price). Well that was about a month ago. Getting nervous that the brakes are getting low I decided to drop my car off yesterday at a Mavis repair shop to get the front brakes replaced. I drop my car off and about 15 minutes later I get a call from the manager of Mavis and he tells me that there is no need to replace the brakes, they have just less than half of a brake pad left. The manager tells me that there is a good 10,000 miles left on those pads unless I drive and brake really hard then obviously they will have to be replaced sooner than 10,000 more miles. I can understand that maybe my own local mechanic could have a difference of opinion from corporate Toyota on when it is recommended to replace the brake pads but hearing from a second independent mechanic, coming from a shop that I have never done business with in the past, an entire month later, that the brakes are still good and should not be replaced is disturbing. More

The service department was very friendly and quick. I would recommend to anyone who wants quality work done. I am very happy with the work that was done. would recommend to anyone who wants quality work done. I am very happy with the work that was done. More

The overall place is very nice and the waiting area is nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer frie nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer friendly. I would recommend this dealership to family and friends. Thank You PEC Fr. Sq., NY More

My experience with this dealership this month was quite pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actu pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actually relaxing to sit in the quiet waiting room and drink a cup of coffee as I waited, since I had been running around all day. The staff was excellent and friendly, Jimmy Miga was very helpful in assisting me. I get my car serviced regularly and have yet to encounter an unpleasant experience. Laurie Guigliano is also very polite, and I noticed that the whole staff always shows concern for any issue you may have. More

3 3 times they manage to put the wrong motor oil. Service advisers have no idea what car requires what oil and what oil grade means neither techs do. advisers have no idea what car requires what oil and what oil grade means neither techs do. More

The service department lost an expensive keychain attached to the key for my Prius. I reported it to the manager and he told me to buy a new one and they would pay me back. They have since reimburse attached to the key for my Prius. I reported it to the manager and he told me to buy a new one and they would pay me back. They have since reimbursed me for a replacement keychain. More

My experience at Penn Toyota was a pleasure. Laurie, the customer service manager was wonderful, making sure everything was done timely and to my satisfaction. The service manager Jimmy Miga was extremely customer service manager was wonderful, making sure everything was done timely and to my satisfaction. The service manager Jimmy Miga was extremely professional and willing to assure my complete satisfaction. I would recommend Penn Toyota to anyone if they want great service and a caring staff. More