Penn Toyota - Service Center

Relationship I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. Wh I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. When the used car proved a lemon, we had no big discussion, no back and forth. They just said "We have to make this right." That happened 20 years ago. We have since bought three other used and one new vehicle, all with great satisfaction, and have had all our service work done there. Though satisfied, occasionally, work performed has not sufficed, and a conversation with management has corrected matters. Auto repairs, labor in particular, have a high cost on LI, period. That kind of colors your mood to begin with. But I have never felt mistreated at Penn. Find a service rep who will become familiar with you and your vehicle, who will act as the representative of your interests, who you know has had the mechanic justify the necessity of a repair or a preventive service. Laurie Guigliano delivers that kind of professional customer service. More

Outstanding Service and Beautuful Spacious facility Brought car in for oil change and winterization. Service Advisor is Anthony Collins. He is an outstanding gentleman and very knowledgeable. Toyota Brought car in for oil change and winterization. Service Advisor is Anthony Collins. He is an outstanding gentleman and very knowledgeable. Toyota should be very proud to have such an amiable and personable person working with you. Penn Dealership is beautiful looking and user friendly. The valet service was indoors so no need to deal with the outside weather! I bought my 2002 Camry from here and I recommend that you see this place for yourself. It is quite a great experience. You relax in a spacious pleasant lounge, see a large screen TV program or do your free wi-fi More

Helpful and dependable sales and service I have been a Penn Toyota customer for more than ten years. Both the sales staff and service personnel have been honest, dependable, and courteous. I have been a Penn Toyota customer for more than ten years. Both the sales staff and service personnel have been honest, dependable, and courteous. Today, I had a meeting with Joni Glantz about leasing a 2015 RAV4. As always, Joni was informative and most willing to spend time with me answering questions and providing details. The same can be said for Jimmy in service. He is certainly going to be my go-to service guy. More

Disgusting Made an appointment here becaus it's so close to home. Took my car in for them to look at my tired. They told me my tire would have to be replace Made an appointment here becaus it's so close to home. Took my car in for them to look at my tired. They told me my tire would have to be replaced and it would be $240 on the spot. They wouldn't show me the issue on my old tire or give me any paperwork stating what the issue was. Refused to pay them $240 and I'm still driving around on a donut More

Outstanding customer service While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and aske While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and asked if I was been helped. I explain the situation and she right away give me her assurance they will try there outmost best to have my car ready . She offered me coffee and computer access .I was very please with her. More

Always read the negative reviews first! The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change E The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change EVERY 7500 MILES. They must not sell many scions because they insist on doing the oil change at 5000 miles for synthetic oil. Why is this a problem you might ask? Its not if they ACTUALLY do the oil change BUT THEY DONT! THE MECHANIC ACTUALLY TOLD ME THEY ONLY CHANGE IT EVERY 10,000 MILES FOR SYNTHETIC OIL! That means instead of getting three oil changes under their 25,000 free maintenance plan you only get two actual oil changes. At 5,000 miles, 15,000 miles and any 25,000 miles there is no oil change. SO WHY AM I STILL SITTING THEIR FOR AT LEAST TWO HOURS AT THOSE MAINTENANCE APPOINTMENTS? You should see all the people sitting for their cars to be serviced. They all have angry looks on their faces. And by the way, appointment or no appointment, its a two hour wait. More

If you want your Toyota to last, have it serviced here. I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Priu I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Prius in 2005, and then traded that in for a used 2012 Prius plug-in in 2014. I also bought a used 2001 Sienna in 2004. Each time the sales people were knowledgeable and friendly. [While all the sales people are very good, I found Joni Glantz to be superb.] I do all my servicing here, because it is done right. Jimmy Miga, the service manager knows me, and he knows my cars. The waiting area is clean, well-lighted, with free coffee and comfortable furniture. While the cost of service at a dealership may be more than at a local gas-station, I have confidence that the service department here knows these cars, and it is worth paying for quality work. They have never tried to push me to buy a more expensive car than I wanted, or to have service work I didn't need. I like the way they treat me, and I like the way they treat my cars, so it is worth going here, despite the fact that there are other Toyota dealers closer to me. More

Excellent Service Department From the time you roll your car into the service area the customer is treated as a valued customer. The service department is always clean and the wai From the time you roll your car into the service area the customer is treated as a valued customer. The service department is always clean and the waiting area is very nice also with comfortable chairs and WiFi. The service manager ( Jimmy Miga ) listens to the customer and makes sure the issue is addressed properly. Have never had a bad experience with Penn Toyota. Would definately recommend this dealership. More

Horrible Service techs I don't usually write bad reviews but this place really needs one. I bought a brand new Toyota Camry 2013 and since the day I bought it the steering w I don't usually write bad reviews but this place really needs one. I bought a brand new Toyota Camry 2013 and since the day I bought it the steering wheel has been making noises. When I went in for service they told me they don't have time to check it because it's normal (even though I set up an appointment). After screaming and ranting they finally admitted there was an issue but they did not know how to fix it. After sotting there for 3 hours they told me they can't figure it out. I took it to my local shop and they replaced it within minutes and had it good as new. Not to mention when I bought the car this "joe" guy that everyone praises is a complete a hole. All he cares about is money and if you get a dime off the price of the car and don't buy his garbage total protection instance, he will give you a nasty attitude. DO NOT GO HERE. Being a customer for over 7 years does not matter to them. More

exccellent great custumers service great people very very please i will recommend this dealer to friends and family... specially manager Frank Ubriaco ,sales person Joni Glantz great g great people very very please i will recommend this dealer to friends and family... specially manager Frank Ubriaco ,sales person Joni Glantz great great they are the best... More