Penn Toyota - Service Center

Service Disaster I will never bring my car to Penn for service again. I was lucky to get a flat tire. That's when I discovered that at my last service they did not tig I will never bring my car to Penn for service again. I was lucky to get a flat tire. That's when I discovered that at my last service they did not tighten the lug nuts on one of my tires and 2 lug nuts were missing. That tire could have come off while I was driving. If that happened on the LIE at high speed it could have been a fatal accident. This was the second problem I had with the service department. The first one they damaged my door and didn't bother to mention it. I discovered it later and the service manager Jimmy agreed that the only way it could have happened was when the car was on the lift. Since they agreed to pay for the damage I gave them a second chance. Big mistake. Never again. More

Worst possible customer service The customer service at Penn Toyota is absolutely horrifying. I was trying to reschedule my next service appointment and one of the representative sta The customer service at Penn Toyota is absolutely horrifying. I was trying to reschedule my next service appointment and one of the representative started get angry with rude attitude repeatedly asking about appointment despite that I gave her all the information. They don't know what they are doing and they treat their customers outstandingly well. More

Very positive experience We traded in our 13 year-old Camry for a new one in August. Salesman Michael Fox was a pleasure to work with. When we returned last week for our first We traded in our 13 year-old Camry for a new one in August. Salesman Michael Fox was a pleasure to work with. When we returned last week for our first "check-up," Michael was there to oversee that everything we needed was taken care of quickly and efficiently. Couldn't ask for more! Thanks. Leo and Muriel Pfeifer More

Dominick is very patient, friendly and knowledgeable. He answered all my questions re what needed to be done. When I told him I could not wait 5 hours for car is very patient, friendly and knowledgeable. He answered all my questions re what needed to be done. When I told him I could not wait 5 hours for car to be fixed that day, he arranged for a loaner car because he didn't want me to drive with a car with a worn hose. More

Excellent service Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer Michael Fox made my car buying experience so easy. I highly recommend him as he goes out of his way to make sure you are a happy customer More

Vehicle Exchange Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in Michael Fox was so easy and wonderful to deal with. I was able to get a new 2016 Rav 4 7 months earlier rather than wait till current lease ended in March. It was hassle free and he always does what he says he is going to do. I'm loving my new 2016 Rav4. Thanks Michael. More

Great people & service I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and com I've dealt with Laurie for over 8 years...since my first Toyota...she's always been very helpful and accommodating when I call to make an appt and come in. She's aways friendly and makes the experience pleasant....as long as I have a Toyota this is vwhere I'll be for service. More

Daniel Glasser's professionalism was extraordiary Penn Toyota has been my home for buying cars since 1986. The staff has always been the best. I have always felt I could rely entirely on what I was to Penn Toyota has been my home for buying cars since 1986. The staff has always been the best. I have always felt I could rely entirely on what I was told. Daniel Glasser who managed my most recent service encounter was another example of Penn's extraordinary service and integrity. Thank you all for being such an important part of our Community. More

What a pleasure to have a car serviced here. I work with Dominic Russolello who is patient and professional. He never recommends unnecessary maintenance and is reliable with his estimates and the I work with Dominic Russolello who is patient and professional. He never recommends unnecessary maintenance and is reliable with his estimates and the time necessary to complete the work. He makes bringing your car in for service a pleasant task and I always feel well taken care of when the job is done. I will continue to bring in my car for service to this dealership without hesitation and recommend it to others. More

Prompt, Persistent, Pleasant and Absolutely Professional Kelly Yngstrom was my initial sales rep and pulled together a team to help me buy my first Toyota Prius. This entire dealership has continued to provi Kelly Yngstrom was my initial sales rep and pulled together a team to help me buy my first Toyota Prius. This entire dealership has continued to provide me with such knowledgeable service and caring attention. Even though Kelly now works primarily in a different department, she was dogged in her pursuit of my satisfaction. The sale is only the beginning of their commitment. Penn Toyota is everything good I could imagine from a dealership and I look forward to staying a loyal customer for years to come. Go see them. More