Penn Toyota

I was especially pleased with Rob Pirano, our salesperson. He was excellent during the sales process, and he's been very responsive postsale salesperson. He was excellent during the sales process, and he's been very responsive postsale More

Outstanding service and customer relations. They treat you with cordiality and respect. I was able to test drive the vechile and was given extensive explanation of all features. I recommended a friend an you with cordiality and respect. I was able to test drive the vechile and was given extensive explanation of all features. I recommended a friend and expect one more to follow suit. Fair and friendly experience. Try them. More

I purchased my 2006 Tacoma from Penn Toyota and my experience can be described as no less than outstanding. They were able to answer all of my questions and concerns. unlike most dealerships, the staf experience can be described as no less than outstanding. They were able to answer all of my questions and concerns. unlike most dealerships, the staff at Penn provides fast and efficient customer service while maintaining a high standard of professionalism. I never hesitate to call my sales associate Robert in regards to my truck because the staff at Penn "know the product". I am confident that i have recieved the best price available and the most "bang for your buck" without sacrificing quality and reliability. It is often that i visit the dealership to check out new products and the staff always makes me feel welcome. I have recommended this dealership to all and will continue to do so. My next vehicle purchase will definitely be from Penn Toyota! More

I have never bought a car when I felt so at home and so happy for the experience. We kept thanking Jay for such a great experience. Everyone in the dealership was friendly, helpful, thorough and professi happy for the experience. We kept thanking Jay for such a great experience. Everyone in the dealership was friendly, helpful, thorough and professional. I've been in sales management my entire career and I know a pro when I see one. Joni Glantz is the best! More

Have been buying cars for the last 60 years and this is the only dealership that took a personal interest in my problem. They went as far as having the tech and the Toyota representative explain to me the the only dealership that took a personal interest in my problem. They went as far as having the tech and the Toyota representative explain to me the reasons for my concerns. They went out of their way to make sure we understood whey we were experiencing what we thought was a problem. More

Previously had some difficulties with service department in the past. However, recent experience much better and am hopeful going forward. Sales dept. great and helped enhance the service experience. The in the past. However, recent experience much better and am hopeful going forward. Sales dept. great and helped enhance the service experience. The salesman is extremely knowledgeable about the vehicles and interested in my satisfaction. Love the Prius. More

They were very considerate and did their best to get the price i wanted. As soon as i walked through the door they were friendly and willing to help me. The price was a bit higher than i would have liked price i wanted. As soon as i walked through the door they were friendly and willing to help me. The price was a bit higher than i would have liked to be, but they did try their best to work with me. The dealer was very nice and bot pushy. More

Penn was the 4th Toyota dealer we visited to buy a new 2010 Sienna and the last one we needed to visit. They got us 2010 Sienna with all of the features we wanted and more for the price we wanted to pay. 2010 Sienna and the last one we needed to visit. They got us 2010 Sienna with all of the features we wanted and more for the price we wanted to pay. They gave us a great price, one that was lower than the other 3 Toyota dealers we visited, and one that we did not even have to haggle for. The people we dealt with were knowledgeable, honest, direct, and pleasant. We made a deal with another dealer for a 2010 Sienna (with a down payment); however, over 3 weeks passed and they claimed they could not locate a car. That's when we went to Penn, they too did not have the 2010 Sienna that we wanted in stock; however, they got one for us with 5 days! We cannot sing their praises enough, we will always recommend friends and family to visit Penn and we are sure our next car will come form them too! More

This is the absolute WORST DEALERSHIP I have ever bought a car from in my life. They are completely incompetent and they are total liars. It is disgraceful the way they treat their customers. If I didn't lo a car from in my life. They are completely incompetent and they are total liars. It is disgraceful the way they treat their customers. If I didn't love the car I bought (which had a million issues with it that they didn't even check before they sold it to us including the DVD player not working, the radio not working correctly) we would have returned the car immediately. I have never written to complain about a company ever before in my life but I beg you to stay away from them. They are the WORST. Please learn from our mistakes. Go to any other dealership. These people have no heart or clue. More

PENN TOYOTA TESTIMONIAL I just picked up the 7th car PENN TOYOTA TESTIMONIAL I just picked up the 7th car that I have purchased over the past 20 years from Penn Toyota, a 2010 PENN TOYOTA TESTIMONIAL I just picked up the 7th car that I have purchased over the past 20 years from Penn Toyota, a 2010 Camry XLE. I keep coming back to Penn Toyota because: 1) The Toyota car is great, in its drive, physicality and reliability. 2) The price is always fair - this has been determined via comparison shopping and various websites that indicate the reasonable purchase price for an auto. 3) The Sales Staff is always knowledgeable, professional and courteous. 4) The showroom is clean and presentable Having purchased so many Toyotas before, I knew exactly what I wanted. As it turned out, the model I wanted now came with several additional major features -- leather seats and sun roof, which I was not interested in and did not want to pay for. Penn Toyota priced the car as I wanted it and intended to try to find it at an out of state dealership and if that didn’t work, have a car built to my specifications - it would take about a month. How can a dealership be more accommodating! Unfortunately, the car I wanted was not available elsewhere and I decided not to wait for the car to be manufactured. I renegotiated the price in five minutes over the phone and picked up the car three days later – never was there a hard sell – the staff listened to my needs/desires and worked with me. As is human, there was one minor misstep, but Penn Toyota immediately owned up to it, apologized, and worked conscientiously to remedy the issue. When I came to pick up the car, the salesman took ALL the time in the world (and the dealership was inordinately busy at the time) to carefully walk me through the entire car, explaining how everything worked and detailing each new feature. The final paper work for the actual purchase was clear, concise and organized. I left Penn Toyota with my new car, comfortable that I had made all the right decisions and that I had a friend in this Dealership. The entire sales staff, right up to the President, Bob Penn and his son, Chris Penn (the Sales Manager), work together as a team to assure the best possible experience. When I was speaking with someone in the showroom about how satisfied I always am with this Organization, another client overheard the conversation, and interrupted to say he lives in Brooklyn, but he, too, always comes out to Penn Toyota in Greenvale LI to buy his Toyotas - that is as good a testimonial as one can get - surely Brooklyn has ample Toyota dealers. More