Penn Toyota

I got my first Toyota Yaris 2007 from this dealer and Rob helped me with the lease on this car. I got excellent treatment, they were very friendly, the staff was really great. Today I went back because my l helped me with the lease on this car. I got excellent treatment, they were very friendly, the staff was really great. Today I went back because my lease is up in a month, I went to see Rob and it turns out I just purchased a brand New Toyota Yaris 2010 and I am so happy. Once again I was not let down. When i bring in my car to the service area the staff is very friendly, courtesy and very respectful. I would not hesitate to recommend Penn Toyota to anyone. Keep up the good work. More

We bough a 2010 Prius from Penn Toyota. The price wasn't good but it's only one that has the color we wanted.Our sales person was Tommy Kim. We feel that we could trust Mr Kim and felt very comfortable deal good but it's only one that has the color we wanted.Our sales person was Tommy Kim. We feel that we could trust Mr Kim and felt very comfortable dealing with him.The car was delivered as promise. The only procedure we didn't like was the manager pressuring us to buy the extended warranty being the Prius is a hybrid with all that electronics we gave in & bough an 8yr extended warranty. I guess all auto dealers are doing this to add to their bottom line.The dealer's showroom and repair shop are very clean and they offer first oil change with tire rotation for only $19.99 also buy 3 oil change & get 1 for free. More

Before purchasing my new Prius from Mr. Piraino at Penn Toyota, I had the opportunity to visit two dealerships in Queens. Those Queens dealers did not impress me; particularly with their level of professi Toyota, I had the opportunity to visit two dealerships in Queens. Those Queens dealers did not impress me; particularly with their level of professionalism. Although Penn Toyota is about 1/2 hour from my home, I felt the extra time and distance that was needed to travel to and purchase from Penn Toyota, and in partiular, Mr. Piraino was worth it. Mr. Piraino is professional, customer sensitive and thorough in his approach to his job. He spent a substantial amount of time acquainting my wife and I with all the characteristics of the Prius. He saved us hours of reading and the anxiety of learning how to use the various advanced technology features. My dealings with the Finance Manager, Daniel Bronzino, was equally positive. Mr. Bronzino was helpful in pointing out different options that would be of value to us without aggressively pushing us into any of the items. The final step in completing the transaction was the introduction to Ms. Laurie Guigliano, Customer Relations Manager, who took the time to acquaint us with the Service Department and their services. She also made available a coupon for a reduced price on our first Service visit, an extra plus. All in all, our dealings with Penn Toyota was a pleasant buying experience;an honest and professional organization. More

Excellent experience from start to finish. Rob was great at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Ra at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Rav4. I would recommend anyone I know to get their Toyota at Penn. More

Purchased my RAV4 during the turmoil of Cash for Clunkers - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even t - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even twitched. I encountered one small problem which was handled with the utmost level of expertise and to my satisfaction. I am a long time Toyota fan and would absolutely return to this dealership, and hopefully would again be in the good hands of Tommy Kim. More

Over the years my husband and I have purchased and/or leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salespers leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salesperson upon entering the showroom. I was interested in a RAV4; Mark was very knowledgeable and answered all my questions. I felt very comfortable with Mark; I never felt intimidated or pressured by him; as we have been at other dealerships. Initially, the vehicle with the equipment package and color I selected was not in stock, but Mark was quickly able to locate the vehicle of my choice. As for the price and the delivery of the vehicle, both were on point and on time. When I picked up my vehicle there were no hidden fees or expenses that were not discussed during the sales/negotiations process; that's a first for me. Upon delivery of my RAV 4, Mark clearly went over all of the vehicles features and equipment. Mark was very patient and continued to answer "ALL" my questions post delivery. I can't say enough about Mark Stechel, he is a true professional; I highly recommend him and Penn Toyota. I also need to mention Business Manager, Daniel Bronzino; he too was very helpful, polite and honest. Daniel helped me obtain additional options. Upon delivery of the vehicle Daniel clearly went over all the related documents. As for the vehicle itself, all I can say is I love it. I too also recommend it. I would like to thank everyone at Penn Toyota for making this a truly memorable experience. Due to my pleasant experience at Penn Toyota, I highly recommend this dealership when purchasing your next vehicle. Ask for Mark Stechel, you will not be disappointed. More

Although Eric is new to this game, he was a professional throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase els throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase elsewhere (and I did look) was that Eric was forthcoming with the cars delivery issues. His combination of customer service and disarming honesty enabled me to wait out the cars arrival. I would shop here again without question. They delivered what they promised without any hidden agendas and in this business, that is a breath of much needed fresh air! More

This is the third Toyota I have bought from this dealership, and by far, the best shopping experience- despite the fact I had some 'issues' with my latest purchase. David is a consummate profession dealership, and by far, the best shopping experience- despite the fact I had some 'issues' with my latest purchase. David is a consummate professional. No hard sell, just the facts about what he had available. No games, no bs. Buying the car was a piece of cake. The real testament is how helpful he was AFTER the sale- making sure my vehicle had the alarm disabled (at my request) and everything the was it was the day of the sale. Personally, I wouldn't buy any other car other than a Toyota, and certainly I hope David Salkin is there when I go to buy Toyota #4. Penn Toyota is not the closest dealership to where I live- but it was so worth the trip. It should be stated that additionally the receptionists and services staff were all very professional and courteous as well. More

Great service, Joni is doing excellent job. met her in the mid-summer, but there is no car I wanted. Three monthes later, she called me and got me a great deal. she waited for late night on my pick up, a the mid-summer, but there is no car I wanted. Three monthes later, she called me and got me a great deal. she waited for late night on my pick up, and explian all the detail about this car. following up after next week. Great salesperson! More

I have purchased from this dealer before, an advertised Highlander, was in stock and concluded deal. My trade in was excellent and I received top dollar. Eric is very knowledgeable about Toyota autos an Highlander, was in stock and concluded deal. My trade in was excellent and I received top dollar. Eric is very knowledgeable about Toyota autos and the competition, knew how other dealers pre-print what I call bogus charges, e.g "double billing consumer for transportation, plus administrative fees. What I like about Eric is his willingness to understand what the customer wants and works in that direction. After concluding the deal to purchase a new Camry LE 2010 on 10/10/2009, it was promised for delivery on 10/11/2009 at 12:30. When I went to the dealer the business manager was ready to finalize the insurance, papers etc. While Eric obtained the car. I was in a hurry to get to my son's basketball games and Eric worked to ensure that I was out in time. The quality of customer service is why Penn earned high marks from me. I would recommend this dealer, since they do not low ball you on price and then make up the differences by adding in bogus fees. More