Penn Toyota

Make this I had a wonderful experience with Joni. She helped make this transition as painless and quick as possible. She was very professional and I highly recommend her. Sean was also incredibly eff She helped make this transition as painless and quick as possible. She was very professional and I highly recommend her. Sean was also incredibly efficient, professional, and very nice. All in all, it was a quick painless and enjoyable experience. More

Dishonest business that lacks integrity and respect. Brought our Toyota in for a transmission recall that exceeded the coverage date. Service did not follow service bulletin, “we don’t need to” and c Brought our Toyota in for a transmission recall that exceeded the coverage date. Service did not follow service bulletin, “we don’t need to” and charged over $4,000, skipping steps outlined for repair. Car brought back when we noticed items were skipped on the repair, as well as loose bolts, a hanging protective cover, software not updated, magnets not installed. Told that they do not follow service bulletins but would fix the issues, update the software and install the transmission pan magnets. Car returned with on-going ratting noise from engine area when accelerating. Noticed that the car was possibly leaking fluid. Did not trust work at Penn Toyota so brought car to our mechanic who noted transmission fluid under the engine, confirmed rattling noise and a leak in the vicinity of transfer case. Recommended to come back to follow up to check the leak. Brought back to Penn Toyota for fluid leak and rattling noise. No rattling when Toyota test drove the car the next day. Told the transfer case was leaking oil and denied it was related to their work. (See Rav4 forums, damaged transfer case happens in this scenario, it gets damaged in the repair process if not repaired properly.) Brought the Rav4 back to my mechanic for inspection and follow up on leak. Confirmed transfer case leak said to return to Toyota or transmission shop. Brought to transmission shop (since Toyota would not admit fault) who said the transfer case is leaking from the repair at Penn Toyota. They said to contact Toyota Corporate to resolve. Called corporate who said we would get a call back from Penn in “one business day" to resolve the issue. Multiple calls to corporate to escalate with Penn, who they contacted. Never received a call back from Penn. Ultimately told dealers are independent. Reported to BBB, still no reply from Penn Toyota. At this point, tried to resolve: directly with Penn, through corporate and via BBB. Car taken to two mechanics – neither will repair – both say this is due to Toyota’s negligence; transmission/transfer case is damaged by Toyota and that for 4K+ transmission should have been rebuilt and repaired properly. At this point, we are in need of a new car due to Toyota’s negligence, lack of responsibility or ownership of their error and their dishonest and cowardly leadership. We tried numerous times to have this addressed only to be told they would “put in a good word” if we wanted to buy a new car. Zero stars would be too high of a rating. Our family has purchased multiple cars from this dealership, never again. Bring your car to service here with your eyes open and check your repairs. This dealership lacks pride in their work, their service and lacks any sense of respect or dignity in treatment of long-time customers. More

Sales person was nick Xu, he was very knowledgeable of the brand and assisted us in narrowing down our search to our brand new 2024 Corolla cross hybrid. We are very pleased with Nick xu and the company h the brand and assisted us in narrowing down our search to our brand new 2024 Corolla cross hybrid. We are very pleased with Nick xu and the company has a true asset on their team. Nick was patient and even took the time to spend time with our kids as we closed the deal with finance. Thank you nick Xu and best believe I will be your customer for years to come. More

Joni was so great to work with, she was highly professional. The process to buy our new car was straightforward. Our experience working with Joni and the Penn Toyota team was excellent. Thank yo professional. The process to buy our new car was straightforward. Our experience working with Joni and the Penn Toyota team was excellent. Thank you! More

Joni, helped me get my new Camry , she was so polite and helpful.Also , got me the best deal !!! helpful.Also , got me the best deal !!! More

JUST BOUGHT A 2024 PLUG IN HYBRID RAV 4. THIS IS THE FIFTH CAR I HAVE BOUGHT AT PENN TOYOTA. I WORKED WITH JONI GLANTZ AND IT COULDN'T HAVE BEEN ANY EASIER OR MORE PLEASANT. SHE WAS AS HELPF THIS IS THE FIFTH CAR I HAVE BOUGHT AT PENN TOYOTA. I WORKED WITH JONI GLANTZ AND IT COULDN'T HAVE BEEN ANY EASIER OR MORE PLEASANT. SHE WAS AS HELPFUL AND KNOWLEDGEABLE AS NEEDED. THE WHOLE EXPERIENCE WAS QUITE EASY AND PLEASANT. HIGHLY RECOMMEND JONI AND PENN TOYOTA More

Joni helped me get car with such ease no hassle Kevin helped me with getting my car service no problem or hidden fees such a nice place to get your car from. You can always depend on Joni to get an exce helped me with getting my car service no problem or hidden fees such a nice place to get your car from. You can always depend on Joni to get an excellent deal at Penn Toyota More

LUIS IS VERY KNOWLEDGEABLE AND A PLEASURE TO WORK WITH. GO SEE LUIS AT PENN TOYOTA FOR YOUR NEXT VEHICLE GO SEE LUIS AT PENN TOYOTA FOR YOUR NEXT VEHICLE More

I’ve been dealing with Laurie for years. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. More

Luis morales wonderful salesman explained everything very nicely with a smile. I am very happy with the car I leased I highly recommend penn Toyota and please ask for Luis nicely with a smile. I am very happy with the car I leased I highly recommend penn Toyota and please ask for Luis More