Peltier Nissan - Service Center

They are fast and thorough. Very friendly and knowledgeable . Miguel was great! Did and excellent job! Very friendly and knowledgeable . Miguel was great! Did and excellent job! More

Was never able to get any answer about what was going wrong with my car wrong with my car More

I brought my Jeep back to Peltier Nissan on April 3rd — just over a month after buying it — due to grinding brakes. They told me the pads and rotors needed replacement and later added that both front brake just over a month after buying it — due to grinding brakes. They told me the pads and rotors needed replacement and later added that both front brake lines had to be replaced. I expressed concern, because the Carfax showed the brake system had already been replaced by them before I purchased the vehicle. Before paying, I was given a test drive with a technician. During that drive, I clearly stated that the brake pedal was going all the way to the floor. I was told this was “normal” and that I wasn’t used to how proper brakes should feel. Based on that explanation, I authorized the $1,275.16 repair. On April 10th, I picked the Jeep up. I drove straight from the dealership to a certified shop (Grease xxxxxx #3021) for a second opinion. They immediately found an active brake fluid leak at the banjo bolt washers — the exact area Nissan had just serviced. The leak could have led to complete brake failure. The mechanics at Grease xxxxxx also confirmed that replacing both brake lines wasn’t necessary — only the driver side showed symptoms. I contacted the dealership’s General Manager directly. I explained all of this in detail. He refused to take any responsibility, claiming the leak was a “separate issue” because it was found by another shop — despite the fact it was discovered immediately after I left the dealership and was directly connected to the repair they performed. I never received an apology. Just dismissal and deflection. Peltier Nissan allowed me to drive off the lot in a vehicle that had a brake fluid leak — after I gave them multiple chances to catch it, including during a supervised test drive where I described abnormal brake pedal behavior. This wasn’t wear and tear. It was a failure of safety and service. More

I have had all services on my Nissan Altima done here since purchase. Work is done right and the staff is amazing! since purchase. Work is done right and the staff is amazing! More

Took my truck with 28K miles in for an oil change & tire rotation on 24 Mar. The next day I noticed oil/grease leaking on my garage floor. I called and set up an appointment to drop off my truck on 26 March rotation on 24 Mar. The next day I noticed oil/grease leaking on my garage floor. I called and set up an appointment to drop off my truck on 26 March. When I dropped off my truck, I informed them that I was a family of four with two teenage kids that play sports and a wife that works and only had one vehicle. I inquired about a loaner vehicle since it was my belief the mechanic caused the damage. Jessica finally reached out to me two days later and told me a rental car would be a “customer pay” situation and at that time, they haven’t even looked at my truck yet. I called two more times to inquire about the status of the repairs for my truck receive nothing in return…no follow up at all! I finally called Steven, the service manager, and told him my situation and I asked him if he thought it could be a mechanic error since there was no leak until after Peltier serviced my truck. He said it was an unfortunate coincidence no mechanical errors were likely. The last time I brought my truck in for an oil change & tire rotation approximately 4000 miles later my tire and wheel fell off my truck doing 65 miles an hour down the highway. He said it was another unlikely coincidence. Once again, they had my truck for over two months with horrible customer service and dismal follow up. This time Steven did tell me I would only be responsible for the cost of the parts which were approximately $300 but no loaner vehicle was ever offered. They have had my truck for 14 days now and I finally got a call yesterday after I called and asked for a status update 2 days prior. Unfortunately, the phone call was to tell me they ordered the wrong parts for my truck and additional delays were needed. Peltier Nissan has provided me the worst customer service and absolutely dismal follow-up I have EVER experienced…bar none More

Very helpful and keep me updated on my automobile work was well done thank you was well done thank you More

Just my fourth time to have any service the young lady got me in real quick she came by couple of times to inform me I need couple of things on my truck happy to get out in a good time Be back for servic got me in real quick she came by couple of times to inform me I need couple of things on my truck happy to get out in a good time Be back for service again when it’s time More

Mitchell helped me with my oil change and tire rotation. Everything was gone correctly and on time. Thanks Crew!! Everything was gone correctly and on time. Thanks Crew!! More

Peltier is dishonest. When we bought our car,the salesman told us the lady that traded it in had kept up all maintenance, And from the first oil change , we have been told When we bought our car,the salesman told us the lady that traded it in had kept up all maintenance, And from the first oil change , we have been told of all the car needs replaced and worked on. The salesman lied. We recently brought the car in for service and asked for an appraisal value.We were offered 6000.00 for it. Less than half what we paid for it. and were told that all of the recommended repairs would have to be done before we could even get the xxxxty offer of 6000.00. So, we are done with peltier and will be telling all our friends how dishonest you are, Not that Peltier really cares what we think, After all, you already got our money right ? More

Depends on what for. I brought my New Frontier in for its 1st 5k "free" oil/filter change. Had a 2pm appointment and an hour later I found my truck parked in the Service I brought my New Frontier in for its 1st 5k "free" oil/filter change. Had a 2pm appointment and an hour later I found my truck parked in the Service area.... apparently ready to go..... when I asked. Nice that it was washed but not really that important to me. Don't understand why it took an hour to change oil/filter....must have been busy oil change day. Checked the paperwork I received and found that 6 quarts of oil was used. Got home and checked the level. Sure enough, the level was over the high mark. Nissan states that capacity is 5.4 quarts. Factory must be incorrect as there is no reason why 3/4 of a quart additional would have been used. Probably/might not hurt anything. Don't understand why Nissan calls for a "odd" (to me) amount of oil. They should have stated 6 quarts like the tech filled. Not certain of the Advisors name. I'll be coming back. More