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179 Reviews of Peltier Nissan - Service Center
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October 02, 2024
The sales and service staff are like family. I can count on them with confidence. The Best! I can count on them with confidence. The Best! More
by V.CAPO
Verified CustomerEmployees Worked With
Other Employees :
Summer
October 02, 2024
Not good…. Peltier owes me a car battery…They don’t honor warranties.. I’ve bought 4 vehicles from them, but will not buy again. Peltier owes me a car battery…They don’t honor warranties.. I’ve bought 4 vehicles from them, but will not buy again. More
by BBALLCOACH6655
Employees Worked With
October 02, 2024
Great dependable service as always. Service folks are friendly, professional and easy to work with. Service folks are friendly, professional and easy to work with. More
by GSONNENTAG
October 02, 2024
Consistently great service, performed correctly, in a timely manner, with a friendly and helpful attitude timely manner, with a friendly and helpful attitude More
by CHADWELLFAM007
October 02, 2024
Kendrick Price is an excellent salesperson. The finance department was great, and the service department was awesome. Thanks The finance department was great, and the service department was awesome. Thanks More
by CLINTCARLILE
Employees Worked With
October 02, 2024
Professional, Friendly, Helpful experience leasing my 6th Nissan. One every 3 years. This dealership is "way" above my previous 5 lease experiences with a dealer in Shreveport. It was worth the 100 mil Nissan. One every 3 years. This dealership is "way" above my previous 5 lease experiences with a dealer in Shreveport. It was worth the 100 mile trip to Tyler. 5 Stars all the way. Thanks . More
by JCWEST2
November 01, 2023
Good people, courteous and helpful for the most part. The issue is the service department. I don't know that much about the quality of their work, but I get told one thing by the person reserving me an The issue is the service department. I don't know that much about the quality of their work, but I get told one thing by the person reserving me an appointment to get something done, then find out different from the advisors. This has now happened to us twice at this dealership. Not only this, the person(s) changing the oil and filters will not even touch the cabin filter because, "It is too difficult to get to. Like I said good people, but no one is on the same page. They desperately need better communication. More
by douddw
Employees Worked With
October 25, 2023
Worst customer service there is. Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating th Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating the status. During this week nothing was done to my car, it sat there. I requested the service manager call, he/she did not call me. It took me calling and complaining for them to realize that when someone leaves, they need to assign that person's work to someone else. I was seriously considering trading my vehicle in for a new one after it was fixed, but it will for sure not be with Peltier Nissan. I will trade my vehicle for another brand and assure that I do not ever have to go back there. More
by wblalock
Employees Worked With
August 27, 2023
Went in for a recall issue. While there they tried to get me to approve all kinds of services not required by Kia service schedule. Almost $2000 for unneeded maintenance. No tha While there they tried to get me to approve all kinds of services not required by Kia service schedule. Almost $2000 for unneeded maintenance. No thanks. Don't even get me started about their dealer added accessories scam. More
by Dwb
Employees Worked With
Don't remember their name
August 04, 2023
I just had a nightmare week of interaction with Peltier. This is what happened. I had a 6 year old Nissan Versa Note that was running fine. A couple weeks ago it started misfiring and the check engine l This is what happened. I had a 6 year old Nissan Versa Note that was running fine. A couple weeks ago it started misfiring and the check engine light came on. I thought I would limp it home but a few miles later it just totally died. I had it towed to the local shop I normally like. They looked at it, I don’t know for how long, and said they didn’t want to mess with it and suggested I take it to the Nissan dealer. So I had it towed to Peltier. Peltier’s diagnosis was a melted coil pack. The video the tech uploaded said “I believe that is the cause of your concern.” They wanted $1718 to switch out 4 coil packs, spark plugs and a fuse. $175 of that was the initial diagnosis, the rest was parts and labor. That seemed like highway robbery but I approved it anyway because my normal shop already rejected it and I didn’t have time to do it myself. Peltier also wanted to do 8 other service things at the same time, like transmission fluid, drive belts, air filters, rotate tires, wiper blades, etc (total more than $1000). I only approved the coil packs, plugs and fuse. A few days later I got a call that they had done the coil packs and it started up fine but that the transmission was slipping and wouldn’t climb a hill and it would need a new transmission, which was another $4800. That’s close to the value of the car, so not worth doing. So in the end they charged me $1718 to diagnose that the car was not worth fixing. Yes, you read that correctly. Let it sink in. Not only was I out $6000 (the value of the car), but I was having to pay $1718 on top of that. As soon as it was known that the car wasn’t worth fixing they started trying to get me to buy a car from Peltier. Every person I talked to tried to do that. I asked if there was a way they could work with me on the $1718 bill since that’s a lot of money to diagnose that the transmission was blown. I had no problem paying the $175 diagnostic charge since that’s really the only service I received. They said I could set up a payment plan on the $1718. They also tried to give me $1450 in trade-in credit for the dead car, which I’m sure they would just make up for by upping the value of the used car they were wanting to sell me. In the end they gave me a $100 off coupon that any customer could get. I will never be returning to Peltier for anything and won’t be buying a Nissan again. Nissan’s are notorious for transmission problems. Google it. I’ll be replacing this car with a Toyota. More
by Nathan
Employees Worked With
Gillian
