Peltier Nissan - Service Center

Summer was great and didn’t try to pressure me to get other things done. other things done. More

Hi, had my vehicle serviced at Peltier Nissan in Tyler Tx. Summer, the service advisor, was polite and very helpful with the whole process. Will return for my next service schedule Tx. Summer, the service advisor, was polite and very helpful with the whole process. Will return for my next service schedule More

Service was very friendly, informative and timely. Was informed of all that may need to be done. Was informed of all that may need to be done. More

Oil change was great, it did take quite some time and I was told my car had different tire sizes from the front to the back so my tires could t be rotated and that information was incorrect. was told my car had different tire sizes from the front to the back so my tires could t be rotated and that information was incorrect. More

Arrived at scheduled time and car was immediately processed by Curtis Stlouis. I had CVT transmission service done and it was completed on time as promised as I waited. I would recommend this service processed by Curtis Stlouis. I had CVT transmission service done and it was completed on time as promised as I waited. I would recommend this service center. More

Had an issue with my mirror light on the passenger side of my truck. Nissan warranty the mirror and it was replaced. Thank you very much! of my truck. Nissan warranty the mirror and it was replaced. Thank you very much! More

Easy scheduling service appointments. Not a long wait time. Very clean comfortable waiting area…Thanks! Not a long wait time. Very clean comfortable waiting area…Thanks! More

Due to miscommunication between the sales team and the service team, we were without our vehicle for nearly two weeks. We had only purchased our 2021 Chevy Malibu one month prior to this service request. service team, we were without our vehicle for nearly two weeks. We had only purchased our 2021 Chevy Malibu one month prior to this service request. To our surprise, this vehicle had some sort of leak on the back interior roof but we did not know this until we had a couple rainy days. The back interior roof and back seat was soaked and showed water damage, landing up with what looked like mold! We were really concerned about the safety of breathing this in. After speaking to our sales associate & the service team, we were told to bring in the vehicle and they would take a look at it once they had time. We dropped off the vehicle on June 13th and did not get it back until June 25th. We called to check in on the status over the span of nearly two weeks and continued to get a run around, told it was not Nissan's issue, that we purchased the vehicle as is, even if we purchased the extended warranty from Christian. We were told that it was our issue by service (Jessica) and that we would have to have the back windshield replaced on our own dime. I didn't feel like that was fair and expressed that to her. After being bounded back and forth between several different personnel, I was finally able to speak with the General Manager, Brian Carter. He apologized for the miscommunication and said that it was obvious that his team needed some additional training. While waiting for the vehicle to get a quick cleaning, he went back to check on the status, returning to say it would be completed soon and apologized for my inconvenience. When I got into the vehicle, it was clear that they did not address any of the water damage nor the mold in the vehicle. I counted my losses and just left in such disappointment with Peltier Nissan and their unprofessionalism in the way they handled this matter. More

Excellent service, fast and prompt. Will definitely come back again. Best customer service in town! Will definitely come back again. Best customer service in town! More

Quality of service is just fine. The only negative is that I felt somewhat pressured to have additional services performed even though they may not have been absolutely necessary at The only negative is that I felt somewhat pressured to have additional services performed even though they may not have been absolutely necessary at that time. I had 12,500 miles on my car and you would think it had 100,000 miles on it because of the additional services they recommended. It's no surprise since the service department is their money maker. More