Peltier Nissan - Service Center

These guys (gals) always do an awesome job. Attentive and efficient. First class service. Keep up the outstanding work. Attentive and efficient. First class service. Keep up the outstanding work. More

Took my 2019 Rocky Ridge Titan with only 28,000 miles in for an oil change and tire rotation two different times with problems arising immediately after both services. The first time I had my tires rotated for an oil change and tire rotation two different times with problems arising immediately after both services. The first time I had my tires rotated and oil changed one week later my entire tire and wheel came off the back of my truck doing 65 mph down the highway (2 lug nuts snapped off). They had my truck over two months to get it fixed. I’m 54 y/o and been driving for well over 38 years and never had a tire & wheel come off my vehicle. Peltier Nissan is the only service center that’s ever touched/serviced my truck (as service records will prove). Not once did they consider negligence on their end or offer to investigate the root cause. Throughout the process, the customer service and follow up was non-existent. The second time I took my truck in for a tire rotation (last week), and oil change the next day. I noticed oil and grease on my garage floor where a weld on the front steering mechanism snapped off my truck (likely due to the lift used to service my truck). They have now had my truck for six days with no follow up and no expected date for the repairs to be completed. I informed them I was a family with only one available vehicle and needed expedient service and follow up to arrange or coordinate another vehicle to get my kids around due to my wife using her car for work commuting. The maintenance, customer service and follow up with the Tyler Peltier Nissan service department has been nothing short of horrible. I have purchased two Rocky Ridge Titan trucks and a Nissan Pathfinder platinum from Peltier Nissan and referred my parents to them to purchase another Nissan Sentra (over $175,000) and assure you it will be my last purchase and my experience WILL BE shared with everyone in my LARGE circle of acquaintances. I could not in my right mind. Recommend the Nissan product and specifically the Tyler Peltier Nissan service department to a friend or an enemy. My wife and I are bothe retired Air Force and both worked in the medical field where customer service and a job done right are both critical and paramount (Excellence is a Core Value). Obviously that is not the case with this organization…your money is all they care about!!! If I don’t hear back from the Service Manager today (called and left him a message at 0900 this morning) This exact message will be going to the Chief Quality OffIcer of Nissan Corporate. If these reviews are evaluated, feel free to reach out to me for clarification and/or additional info. More