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Peltier Kia Tyler

Tyler, TX

Overview
Reviews
Vehicles
4.2
207 Reviews
Our main focus at Crown Motor Company is you, the customer. We strive to surpass your expectations every day and we hope we get to prove that to you in the near future. Our motto is: treat everyone like royalty. When you step in the door of Crown Motor Company you can see it in action. Whether you are working with our dedicated, friendly sales staff or heading over to our Service Department to get a quick tune-up, you'll have trouble keeping a smile off your face. Welcome to our website and we hope to see you at the dealership soon.
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4818 Troup Highway

Tyler, TX

75703

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Showing 207 reviews

July 11, 2023

We had a confirmed appointment to drive a car at 11 on Tuesday with Amanda and 2 text messages confirming THAT appointment the morning of! ONLY to drive 2 and 1/2 hours to be told the car had SOLD the N More

by ASimmons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AMANDA
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Jul 12, 2023 -

Peltier Kia Tyler responded

I would like to apologize for your frustrating experience. It is never our intention to waste our customers' time, so I am sorry that the vehicle you were interested in was sold. You should have been informed of this immediately and I will be sure to discuss your feedback with the team in order to improve our communication going forward. I understand that we have lost your business, but if there is anything I can do to assist you or clear things up, I would be more than happy to speak with you directly. Thank you, Bruce Strassburg - General Sales Manager - (903) 581-7688

Jul 12, 2023 -

ASimmons responded

Thank you for your response. Yes it was more than frustrating to drive that far for no reason... I completely Understand the car sold and of course that is business. Just wish that was communicated in one of the TWO text confirming our appointment the MORNING OF.... Thank you for responding.

June 29, 2023

Was very pleased with how fast the work was completed and it was hundreds of dollars less than quoted. Very happy 😊 More

by sheliamorgan69
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arad
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Jun 30, 2023 -

Peltier Kia Tyler responded

We're so glad to hear that you had a positive experience at Peltier Kia Tyler! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again in the future. Have a wonderful day!

June 22, 2023

They were so helpful. I was a new driver and they work with me and I would go back to them if I ever needed another car! More

by Nataliegh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristan Oliveres, Michael Coates, Shaun Jeffrey, Lonnie Simonson, JC Colorossi, Jason Lansford
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Jun 22, 2023 -

Nataliegh responded

:)

Jun 22, 2023 -

Peltier Kia Tyler responded

Thank you for working with the Peltier Kia Tyler team! We appreciate your support and are here to help with any of your future automotive needs.

May 26, 2023

Spencer was very kind and answered my question which put me at ease didn’t like that I had a full tank of gas got it back with half More

by Rosef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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May 26, 2023

Tye took care of me without a second thought. When she spoke to me she was professional and courtesy almost like we’re long time friends. I will be scheduling services/repairs in the future. More

by NMBRAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tye
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May 28, 2023 -

Peltier Kia Tyler responded

Our service team is always here for you! Thanks for highlighting Tye's preeminent customer service and for putting your trust in Peltier Kia Tyler. Until next time, drive safely!

May 25, 2023

The best and fastest time at a dealership! !sells man Raymond was a great car sells man !! Very satisfied More

by Mbenavides77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond
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May 25, 2023 -

Peltier Kia Tyler responded

We love hearing that we were able to provide you with an efficient experience! Thank you for taking the time to share about your positive experience working with Raymond, we will be sure to pass on your kind words. Thank you for choosing Peltier Kia Tyler, and enjoy your new vehicle!

May 16, 2023

I came into this dealership last week to look at a car and Raymond helped me just look around and had me test drive a car and I feel in love with the car, and Raymond just helped me love it! Once I came More

by Mariah.jones1637
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Cervantes
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May 16, 2023 -

Peltier Kia Tyler responded

Mariah, we are so happy to hear that Raymond worked hard to deliver quality assistance during your purchasing process. Thank you for coming by Peltier Kia Tyler!

May 15, 2023

Great service for over 3 years! My recent service agent, Stephen, was very professional & personable. More

by TexanGigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Tillman
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May 15, 2023 -

Peltier Kia Tyler responded

Thank you for reviewing Stephen and Peltier Kia Tyler! We are grateful for your loyal business!

May 10, 2023

Had some service and state inspections done on both my cars here. One is a kia and one is not. I recommend using adrian as your service advisor More

by J A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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May 10, 2023 -

Peltier Kia Tyler responded

We're thrilled to hear that you had a great experience with Adrian as your service advisor at Peltier Kia Tyler. Thank you for recommending us for your car's service and state inspections.

May 01, 2023

I had a great experience. Everyone was very accommodating and nice. I got a brand new car. And i love it. More

by janawalthall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley, Maddox
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May 01, 2023 -

Peltier Kia Tyler responded

Jana, we're delighted to hear that you had a great experience with us at Peltier Kia Tyler! It's wonderful to know that our team was accommodating and nice while you made your brand-new car purchase. Enjoy your new ride and please let us know if you need anything at all down the line!

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