Peltier Chevrolet

Texas Silverado Brian and Maury went above and beyond to show me my truck and it's features. It was very simple process and a great deal! Highly recommend anyone to Brian and Maury went above and beyond to show me my truck and it's features. It was very simple process and a great deal! Highly recommend anyone to come see them! More

Routine service: wheel alignment. I made an appointment and was taken on time and out within 30 minutes of my arrival. The staff was courteous and professional. I talked with my origin I made an appointment and was taken on time and out within 30 minutes of my arrival. The staff was courteous and professional. I talked with my original salesman, Leo Flores, who was so welcoming; as always. The staff really seems to appreciate my business. More

2016 Suburban We bought our 2015 Tahoe last September and had a great experience from buying to the routine maintenance with the Service Dept. So, when we wanted to We bought our 2015 Tahoe last September and had a great experience from buying to the routine maintenance with the Service Dept. So, when we wanted to trade in our Tahoe for a Suburban this fall, we knew we'd be coming back to Peltier! We worked with Chris Kelly and he took great care of us! Bridgette in Finance had everything ready for us to sign in a timely manner & the General Manager, David, is always willing to go the extra mile to help! We'd refer any of our friends & family to Peltier for their new or used Chevrolet! More

Amazing Customer service once again I just purchased a 2015 Tahoe this week and Richard and Sergio were a big help in finding me the car that fit all my needs and wants. They were very k I just purchased a 2015 Tahoe this week and Richard and Sergio were a big help in finding me the car that fit all my needs and wants. They were very knowledgeable and made the car buying experience great for me. More

Service sucks Checked in my truck for service as they advise via email. Complained of deffective switch, told them i have warranty. It took them forever to verify. Checked in my truck for service as they advise via email. Complained of deffective switch, told them i have warranty. It took them forever to verify. Left for the day, no call from them on how was my truck. When i came back. Nobody knows still because the advisor took off with the paperwork. I came back again for the second day and just how chaotic this dealership is, despite me warranty. More

Worst dealership I've ever come across There are so many negative things that I have experienced with this place ,I will never buy from them or any Chevrolet ever again. I purchased a used There are so many negative things that I have experienced with this place ,I will never buy from them or any Chevrolet ever again. I purchased a used vehicle in January 2015 during an extreme cold front with freezing rain and in the low 20s/upper 10s. I tried the a/c at the time, but of course it wasn't able to really be tested because of the extreme cold, but assured over and over again that it worked perfectly. Of course when it came spring time, it never worked properly and failed on multiple occasions. And of course they would not take any responsibility. Then I went back in with the same exact car a little over a year later to sell back since I am leaving the country. The KBB shows that they should be giving me at the very least $4,000 for it. They told me that even though I purchased it from them for $7,000 a year ago and it's still in great condition, they can only give me $1,500 because it is no longer being made. The car model hadn't been made for multiple years before I bought it, so they are fine with charging $7,000 for a car no longer made, but instead of giving anything close to the value, they would rather screw people over. I cannot stand people or companies like this More

AMAZING! Sergio was AMAZING! He went above and beyond to find me the perfect vehicle. It was hassle free, best car buying experience I've ever had. Go see him Sergio was AMAZING! He went above and beyond to find me the perfect vehicle. It was hassle free, best car buying experience I've ever had. Go see him in Tyler, you won't be sorry. More

Would not release my car to me On Friday the 18th of March, I called the service department and asked if the could look at my car before I had it towed to them. The service guy on t On Friday the 18th of March, I called the service department and asked if the could look at my car before I had it towed to them. The service guy on the phone told me yes. Around 10:30, my car was taken in to Peltier Chevrolet. I called after work around 4 to see if it was checked out. The serviceman named James knew who I was and said he didn't get a chance to look at it and would have to keep it over the weekend. After work today, I got to the dealership and ask about my car. The lady at the desk goes to speak to someone and she comes back with a young man. The man tells me that my car is not there. I tell him that this is the place that "Crow" towed my car to. Meanwhile, I am on the phone with Crow, asking what other Peltier Chevrolet in Tyler did they deliver my car to. The man is going on about there's only one car in the yard that is like mine, but it's not mine. I go all the way as far as describing every thing that is in my car, down to the money I left in my glove compartment. He holds out a key ring that is actually a taser that he took from " my car" and ask if I know what it is. I tell him yes, that it was right beside my BMW key. He still keeps going on saying that my name is not on the car. This goes on for almost 15 minutes, til the service man James comes out with a receipt of my bill for "my" car. The young guy never apologized and neither did the female at the desk. On top of that, my car still smells like something is burning. All the guy had to do was look in the compartment and seen the ownership papers with my name on them but he refused to do that. After clearly seeing it was my car, the woman at the desk. Makes my receipt out to me but puts Jr. at the end. There is no way, I could be mistaken for a male. Why the drill, when I could describe every thing in the car and the car was in the back? Just a random person, coming to a service department to pick up a car that may or may not have a problem. Right! ( sarcasm ) , More

Great Dealership My experiences have been excellent. Nice and knowledgeable employees, clean and modern shop. I get great service specials to my email. Will have my c My experiences have been excellent. Nice and knowledgeable employees, clean and modern shop. I get great service specials to my email. Will have my car serviced there again. More

Bad experience Took my car in to replace a negative battery end and they told me I needed a battery. Brought a battery and in 4 months later when back and did they c Took my car in to replace a negative battery end and they told me I needed a battery. Brought a battery and in 4 months later when back and did they charge me for the battery end cable that I ask them to replace at first. I don't feel I should have had to pay for the end because they should have replaced it when I took my car in first. When I picked my car up then my headlight was out. But, was not out when I took it in. More