Peltier Chevrolet

I brought my car in for a diagnosis at 9am and was told it would take 5 hours. I told John that I would be returning to work so it would be best to text my phone if he could because I do not get service in it would take 5 hours. I told John that I would be returning to work so it would be best to text my phone if he could because I do not get service in the building he said okay and I then took the shuttle to work. I got off at 5 and called them to ask if my car was ready because it had been more than the 5 hours they had told me it would take I was then told they needed to keep the car overnight because they hadn’t gotten to it yet which I was fine with me I asked if I could get a ride from the shuttle to my other vehicle they asked if it was in Tyler and I told them yes it was about 2 miles from my job they gave me the shuttle number and told me to tell the driver where to pick me up from. The shuttle driver came to pick me up. He already had another person in the vehicle that he needed to drop off at the dealership first and he told me he would take me to my vehicle after that. When we arrived at the dealership, I was told to wait in the shuttle as he dropped off the other customer and he would then take me to pick up my other car. After that another service worker came to the vehicle and told me I needed to get out because the shuttle driver would not be able to take me to my car when I asked her why she said “I don’t know you need to talk to John” I told her that John already told me they need to keep my car overnight and he told me that the shuttle driver would take me to my other vehicle. She just kept repeating the driver was not taking me anywhere and I needed to talk to John to find a way home. When I talk to John, he blamed me for not listening to my voicemail or picking up my phone when he called. I tried explaining to him once again that I didn’t get service at my job but he seemed to just get even more irritated and told me to “just wait right here” and stomped off. After a few minutes he returned, driving my car to which he told me very riddled rudely that I am “lucky that the foreman hadn’t started taking my car apart.” he gave me back my car and told me to bring it back the next day and just walked away from me. I did not bring my car back and I will be looking for a new place to get my car serviced. I brought it here because I bought the car from here and thought I would be treated with respect Instead. I was talked down to as if I wasn’t a paying customer More

Peltier Chevrolet is always helpful, available, communicates all that’s going on or needed. Their staff is friendly and professional. communicates all that’s going on or needed. Their staff is friendly and professional. More

I like coming here but some of the services they say I needed I have already had done. I’ve had some bad experiences but one person takes care of me every time and her name starts with a M. needed I have already had done. I’ve had some bad experiences but one person takes care of me every time and her name starts with a M. More

I was very satisfied with my service. The employees were very nice and knowledgeable. Service took shorter time thank stated. The employees were very nice and knowledgeable. Service took shorter time thank stated. More

Just recently bought a used car from them; all were very accomodating and friendly. So, we completely trusted them. We were excited to finally get it done and drive the car and let our guard down. Maybe not accomodating and friendly. So, we completely trusted them. We were excited to finally get it done and drive the car and let our guard down. Maybe not all of them but this person is worst than a criminal who takes advantage of others. Be very careful with their Finance Manager Dustin B. He ripped us off by not telling us an additional cost of 5k+. His spiel, "You are a business owner/ Company President so you are qualified under our GM program which includes 36 months bumper-to-bumper warranty and Gap insurance etc....".He then proceeded with more stories about other customers who availed his falsely advertise warranty. I left a google review but couldnt find it after checking back again in few days. I hope these extra charges are worth it and they will honor them at the time we need it. For future reference to others, these extra charges could be under Other Charges as GS Administrator Vehicle Service Contract, Maintenance Plus Agreement, and Gap Insurance. Hope this helps. More

They care about the service they provide! Marlena always takes care of me and she is great!! I love my car and want to keep it running as long as possible! I always come to the dealership for Marlena always takes care of me and she is great!! I love my car and want to keep it running as long as possible! I always come to the dealership for my car service!! More

Took my car immediately upon my arrival. Waited for it to be serviced. Done in a timely manner. Courteous attendant. Waited for it to be serviced. Done in a timely manner. Courteous attendant. More

Service department is poor. Three trips (one initial appointment and two two times back) and my air conditioning still doesnt work right (if Peltier is reading this, my temper Three trips (one initial appointment and two two times back) and my air conditioning still doesnt work right (if Peltier is reading this, my temperature control does NOTHING. May as well not even be there.) I tell everyone I know--and lots of people I dont know--out in town while eating out, standing in lines, etc-- about this dealer's service department. More

Courteous and friendly service and I was in and out in a timely manner. I have always had a great experience with Peltier. timely manner. I have always had a great experience with Peltier. More