Pedersen Toyota - Service Center

Pedersen Toyota's service center is very honest, Their service department has always been honest and fair with me when my car has needed repair. They have great customer service and work with your sc Their service department has always been honest and fair with me when my car has needed repair. They have great customer service and work with your schedule. More

Kind, thoughtful and thorough attention to Service! Matt Mrazik was an answer to a prayer when I had an unfortunate encounter with a snowbank sliding backwards on ice at Red Feather Lakes. Toyotacare ( Matt Mrazik was an answer to a prayer when I had an unfortunate encounter with a snowbank sliding backwards on ice at Red Feather Lakes. Toyotacare (Scott's towing) was here in 90 minutes on New Year's Day. The phones where out, the roads got closed and Matt kept me informed every day through email. He is going the extra mile to get my car from the Collision Dept to the Service Dept so I can pick it up on Sat. I live in N. CA and the saved me having to spend another weekend here by working that out for me. I am grateful and impressed with the kind attention I received at Pedersen Toyota. Everyone did their best to try to help me in an unusual situation in a CO blizzard. More

Service always on time or earlier ( always) Service is excellent Have taken me in short notice due to my business travel needs Very friendly and competent and experienced service advisors esp Service is excellent Have taken me in short notice due to my business travel needs Very friendly and competent and experienced service advisors especially Lisa Pena This is the best services organization I have ever worked with Thank you Mark More

Attitude I called in to speak with a service advisor. Concerning clarification of work to be done on my Prius. For whatever reason she had an attitude. I called in to speak with a service advisor. Concerning clarification of work to be done on my Prius. For whatever reason she had an attitude. More

Very nice I went to get my oil changed and they were very nice and professional! Coribeth Andrews was so sweet and helped me so much! She was so awesome and the I went to get my oil changed and they were very nice and professional! Coribeth Andrews was so sweet and helped me so much! She was so awesome and they did a great job with my service:) More

excelent service department and call center Vicki in the call center was very helpful in helping recover records for my car's service history. The service department at Pedersen is excellent Vicki in the call center was very helpful in helping recover records for my car's service history. The service department at Pedersen is excellent, the workmanship is great and they are professional you can trust. More

AWESOME SERVICE This is the second time to take our Siena in for warranty work. The service department has been fantastic. Vickie was very polite and found out just w This is the second time to take our Siena in for warranty work. The service department has been fantastic. Vickie was very polite and found out just what needed to be done and then promptly called back to set up the appointment. When we are ready for another vehicle this is where we will start and if any of our cars need service this is the place. We appreciate the great service and will be back. More

To call our experience with this dealership "terrible" is a big understatement. It was a nightmare from the beginning. Our Prius broke down in Fort Collins while my wife was on her way to work. "terrible" is a big understatement. It was a nightmare from the beginning. Our Prius broke down in Fort Collins while my wife was on her way to work. Since we're not familiar with Fort Collins, she had it towed to the Toyota dealership. They had our car for a month. First they said that it needed a new hybrid battery, and they found a slightly used one for 2500.00. Then after it was installed, they said there was a problem with our wiring harness, and it would cost us 1000.00 to 1500.00 to have it DIAGNOSED. At this point we pulled out and had our car towed to an independent hybrid shop. During all this time, they didn't return phone calls, seemed to never have any updated information, the right guy was never there to talk to, etc. etc. Then, when we had it looked at by the independent, he diagnosed it in an hour, it turned out to be a part that had been on recall because of a high rate of failure. In a month, Pedersen Toyota couldn't apparently figure out it was a recalled part with a high rate of failure. It should have been replaced for free. But we spent 150.00 on an additional tow, and the fee to the independent shop who actually fixed the problem- 330.56! I would never, ever advise anyone to do business here. Avoid them like the plague. More

I highly recommend this dealership. The service department is amazing! They are always willing to go out of their way. I came in with my tire light on and Loren immediately had one of the techs l department is amazing! They are always willing to go out of their way. I came in with my tire light on and Loren immediately had one of the techs look it over. Luckily, it was something minor and he didn't even charge me. We've purchased several vehicles from Pedersen's and have been treated excellent from the sales department as well. More