Pedersen Toyota - Service Center

Took my 2025 4Runner in to the service department for its first oil change at 5k miles. I have been having an issue where my brakes squeal in reverse, which I know others are experiencing as well so I mentio first oil change at 5k miles. I have been having an issue where my brakes squeal in reverse, which I know others are experiencing as well so I mentioned it to the service advisor, Justin. He then informed me that it would go away to which I told him it’s been a recurring issue for the last 3-4k miles and that I’d been doing research and knew others were experiencing the same thing. I asked that the issue be documented at least for future reference. Justin responded with “well you can find anything on the internet if you’re looking for it” i let the issue go, planning on contacting Mountain states service later to report it since they actually listen to their customers. Justin also informed me that the early mile oil changes are no longer a thing and that it’s a myth to change your oil on a new car so early. The older gentleman who checked me in though, I believe Frank or Dennis was their name was wonderful! I also overheard an advisor on the phone with a different customer later on asking them to reconnect a wire a technician forget to connect that was causing their engine to overheat. More

I've had good experiences buying cars at Pedersen but cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, 7:30a.m. appointment for checking out a check engine light problem which was due to failure to put the gas cap on correctly, and an intermittent failure of the TPS system. We only have 1 car, so I had to rent a car while my car was in service. I dropped my 2015 Camry off on Monday night so it could be worked on first thing Tuesday, I sent Casey a text Tuesday at 12:30p.m. asking what the ETA would be for completion of my work. He never responded! I called at 1:30 and spoke to him and he advised that they were still waiting for a tech to be assigned to my car. I told him I had to have the car by 3:00 as I was renting a car and didn't want it to expand into a 2-day rental, He said he'd expedite it. At 4:30 they still hadn't finished my car, but on checking with Casey, he said there wasn't a TPS problem. and the TPS display was working as intended. I explained (again) that the failure was intermittent and might have some correlation to colder temperatures. He promised to advise the tech to look into that aspect. I left my spouse at the dealership to go return the rental car, and about a half hour later she was on the way to pick me up. However, when she reached me, and I checked out the instrument panel. the TPS system was not displaying the tire pressures at all. Complete fail! More

Pedersen has done 80% of our service work on 3 different Toyotas and we always feel that we get a good value for the work. Toyotas and we always feel that we get a good value for the work. More

Advisor Tanner was thorough and helpful. The service was performed quickly and was completed in less than an hour. The service was performed quickly and was completed in less than an hour. More

I had a great experience today, easy check-in, efficient servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! More

Friendly yet straightforward with items needing attention. Too bad things are so expensive but that’s everything everywhere. attention. Too bad things are so expensive but that’s everything everywhere. More

The service at the location is absolutely bar none THE WORSE SERVICE EVER. I will not come back. And if asked about this place? I will definitely tell about my experience! Very very disappointed! WORSE SERVICE EVER. I will not come back. And if asked about this place? I will definitely tell about my experience! Very very disappointed! More

VERY FRIENDLY PLACE TO TAKE MY VOLVO TO GET SERVED. Very knowledgable in serving my car. . Very knowledgable in serving my car. . More

I found the secretaries and the macanics helpful and professional and very timely and the prices were reasonable professional and very timely and the prices were reasonable More

The staff is polite, knowledgeable and always helpful. They keep our Toyota in great shape! They keep our Toyota in great shape! More