Pedder Hyundai of Poway - Service Center

I purshased my 2020 Hyundai I was really pleased with the salespeople also Robert was a great help on my purchase tsk guys I purchased my last Hyundai 2010 salespeople also Robert was a great help on my purchase tsk guys I purchased my last Hyundai 2010 More

Worst Customer Service I called last night to try and make an appointment for my vehicle and the first woman I spoke with was incredibly rude. I was greeted with a HUGE atti I called last night to try and make an appointment for my vehicle and the first woman I spoke with was incredibly rude. I was greeted with a HUGE attitude on the other line saying "can I help you?" ... I politely said "yes, may I please speak with someone to make an appointment" and she said I had the wrong department and that the department I needed had been closed. So she gave me the number for the department to make an appointment. This morning I had called the number she provided and was again greeted with the BIGGEST attitude I've ever encountered when calling a customer service department. I had politely asked again that I was looking to make an appointment. I asked which department I was even calling to make sure I had the right place because she had never mentioned the WHOLE time where I was calling. It was ridiculous. I had meant to be getting ahold of the Poway Toyota, however accidentally called the Poway Hyundai instead. However I didn't know this until I had to ask and she replied with an attitude again. I have never experienced so much unprofessionalism in my life. I have worked in customer service for 8 years and that is no way to have treated a potential customer. I wish I had gotten both of these ladies' names, however they didn't provide it. They never provided any information until I had to ask. I was treated with the worst attitudes and it was a disgusting experience. Even if I did have a Hyundai and was intentionally trying to get service done at the Poway Hyundai location, my interaction with your customer service staff would have definitely driven me away to look for service elsewhere. When I got the right number for Poway Toyota, they answered with a friendly "Hello, thank you for calling Poway Toyota Customer Service Department, How may I help you?" Now, THAT is how a professional facility should operation. I hope that you look into who is working your customer service and put them through intensive training on how to respect and talk to customers correctly. There was no professionalism and I would never take my service there. I would give 0 stars however there was no option for that. Customer Service is about Friendliness, which there was none. More

Terrible service Spent 15 minutes on hold or being transferred from one voice mail to another without speaking to anyone capable of making an appointment. Rotten servi Spent 15 minutes on hold or being transferred from one voice mail to another without speaking to anyone capable of making an appointment. Rotten service. Unable to make an appointment . Go elsewhere if you want service. More

Sales manager and staff very unprofessional ignoring me for at least 20 minutes before I stepped into the sales managers office and he told me to get out of his office and to take my business down the road for at least 20 minutes before I stepped into the sales managers office and he told me to get out of his office and to take my business down the road,using profanity, UNBELIEVABLE. Then I waited another 20 mintes and Chris once told to get out of his office, he sd he was done wsith me. Thats #1 customer service, the worst I ever experienced. They are your best friend prior to sale and dont care for you at all afterwards. To all car shoppers do as Chris told me take you business down the road to the other nearby dealerships. More