Pedder Hyundai of Poway - Service Center

Our experience with the service department at this dealership could not have been worse. My 2021 Elantra showed a serious error and when I looked up the error code, it said to take it to the dealer. dealership could not have been worse. My 2021 Elantra showed a serious error and when I looked up the error code, it said to take it to the dealer. I called and spoke to Chris, the service manager and he told me I could bring it in or have the car towed in, but they wouldn't even be able to look at it for five days. It clearly seemed to be the transmission which is a warranty issue, but we were told I couldn't get a loaner car until they verified that it was the transmission which they couldn't do for five days. After they diagnosed a faulty transmission, I was told it would take 2-3 weeks to get the parts and fix the problem. After three months, the car was still sitting in their lot, untouched. When we tried to escalate, the GM told us that he would try to see if he could move things along. Never heard back from him after that. Finally, after contacting Hyundai Corporate (they were very helpful) our situation was resolved. Again that was with ZERO help from this dealership. In fact, Chris was extremely rude and hung up on me. I would definitely not recommend this dealership. More

The dealership is one of the best that I have ever encountered in all my years of dealing with cars very caring, very observant of what what do you want from the dealership? I would highly recommend P encountered in all my years of dealing with cars very caring, very observant of what what do you want from the dealership? I would highly recommend Pedder to anyone. More

Positive experience from the moment I arrived through the end! The service adviser was professional, organized, attentive, and personable. Amenities were convenient and comfortable. end! The service adviser was professional, organized, attentive, and personable. Amenities were convenient and comfortable. More

Great service center, always clean and attentive staff. The service manager and staff took care of bad rotors under the warranty. I would recommend them. The service manager and staff took care of bad rotors under the warranty. I would recommend them. More

The job well done as expected. I always bring my car for services as needed at this dealership. Office remodeled, look great! I always bring my car for services as needed at this dealership. Office remodeled, look great! More

The staff is very organized and gives the appropriate information and time that your car will be ready. Very customer service oriented. information and time that your car will be ready. Very customer service oriented. More

Great facility and customer service! !!! My service rep was right there every step of the way !!! My service rep was right there every step of the way More

Service was done quickly and well. T. Nguyen was very pleasant and experienced. Waiting area was clean and pleasant. T. Nguyen was very pleasant and experienced. Waiting area was clean and pleasant. More

Great service. I really like the text and website status on the car. It really helps me plan the day as I know what’s happening with the car. I really like the text and website status on the car. It really helps me plan the day as I know what’s happening with the car. More

It was very clean. Loved the lounge area with the refreshments. Mr. Nguyen was professional and highly experienced. Loved the lounge area with the refreshments. Mr. Nguyen was professional and highly experienced. More