Pedder Hyundai of Poway

Best First Car Buying Experience The guys at Hyundai Poway are so friendly and helpful! I walked in not really knowing what to expect, all I knew was that I needed a car like yesterda The guys at Hyundai Poway are so friendly and helpful! I walked in not really knowing what to expect, all I knew was that I needed a car like yesterday! I sat down and we talked financing and and specific features I would like in a car, then it was test driving time. As we drove around, we discussed all of the features in the car. When we returned to the dealership and I knew what car I wanted, we sat down and talked finances again. I got my keys to my brand new car and then signed papers and the car was mine! It was the ultimate first car buying experience, and I wouldn't have wanted it any other way. More

Poor experience I was not impressed and was highly disappointed with the lack of professionalism during the entire purchase and after. I had issues with the agreed u I was not impressed and was highly disappointed with the lack of professionalism during the entire purchase and after. I had issues with the agreed upon price and the final paperwork. I arrived home kissing the floor mats. Low tire pressure on the vehicle. Returned to dealership only to have them tell me they do not have the floor mats. More

Great Car Buying Experience! I just purchased a 2017 Sonata Plug In Hybrid and WOW what a car!! I love it! IT is so quiet, comfortable and an all around great value for the pric I just purchased a 2017 Sonata Plug In Hybrid and WOW what a car!! I love it! IT is so quiet, comfortable and an all around great value for the price! The dealer and my car buying experience was AWESOME! Steve, Tamara and Ryan in the Sales Dept. were awesome to work with as well as Harry and Tim in Finance . . . they all did an amazing job and customer service, follow up and sticking to their word! Thank you Poway Hyundai . . . I will be back and tell my friends to go to you as well!! More

Great Job Not sure of all of the names of the staff that helped me. I can say that they were very kind they answered all of my questions. Once they learned that Not sure of all of the names of the staff that helped me. I can say that they were very kind they answered all of my questions. Once they learned that I was buying the car for my daughter they asked both of us what we wanted in the car. They made sure that we got what I asked for and they showed her the car in the color options. In the end she walked away with the car in the color she wanted and I got the options on the car that I wanted for her. More

Outstanding Service An overall outstanding experience. I was greeted promptly, test drove several vehicles, spoke with Steve the floor manager several times to refine my An overall outstanding experience. I was greeted promptly, test drove several vehicles, spoke with Steve the floor manager several times to refine my search, he was even available to answer my questions outside of business hours on his days off! Now that is customer service!! I hope Hyundai takes the time to recognize Steve and Tamara for their service. More

My Review I really enjoyed my experience or everyone was really nice and helped me a lot and was really patient with me, even when I was super confused sometime I really enjoyed my experience or everyone was really nice and helped me a lot and was really patient with me, even when I was super confused sometimes and for that I am very grateful! More

worth the drive I drove almost an hour to get to dealership as i had heard good things about it. It's to long of a drive for service as there is a dealership 10 miles I drove almost an hour to get to dealership as i had heard good things about it. It's to long of a drive for service as there is a dealership 10 miles away that I will use. More

Matt's Car Found the experience good. Salesperson was on top of his game. Asked us open ended questions that allow us to talk about our needs. I would recomme Found the experience good. Salesperson was on top of his game. Asked us open ended questions that allow us to talk about our needs. I would recommend the salesperson to others. More

Beware 1. I was contacted by this dealership through TrueCar because I searched for the car through it. After some email exchanges, I got the final before-TT 1. I was contacted by this dealership through TrueCar because I searched for the car through it. After some email exchanges, I got the final before-TTL price before visiting them. Hence, only TTL should have been added in the total cost when I was there to sign. However, they brought me a pre-invoice where a $999 theft recovery option named 'Lo Jack' had been added. I had no idea on what it was then and was misled to think it was an optional Hyundai OEM theft protection feature which could not be removed because they didn't give me sufficient information to figure out what it was. I realized later, when I was back home, it had been installed to recover their inventory from being stolen but would be useless to me. They gave me some discount on that. However, it is still a rip-off because it turned out totally useless if comprehensive coverage is included in the insurance like my case. In addition, In addition, it turned out, according to the document, that the Lo Jack was not "purchased" but "taken over" by me and the warranty period already started 4 months ago when they had initially installed it. 2. I clearly stated several times to the sales person that I would pay in full and didn't need financing. I emphasized it when he asked me to provide my SSN also. He said it was essential regardless of financing needs. When I was brought to the financing staff, he just told me to sign here and there on several documents. Since I had already talked about the payment method to the sales person, I checked only some basic information such as my name, address, and phone number in trust that the contract was made in the way we had talked. I paid in full and got a receipt on that. When I returned home and reviewed the contract, I was surprised. The contract was made as if I had gotten a loan. They made a fake contract! According to the contract, I put $3000 as down payment and owe the rest of the amount. However, in fact, the final price we had agreed verbally was what was described as the loan amount. And I paid it in full actually. I checked the receipt and found that there was no description indicating what the receipt was for. It doesn't say whether the payment was for car purchase or something else. It doesn't say whether I have paid in full or not. I may not be able to use that fake document for my tax return purpose. In addition, that contract may affect my credit score negatively. 3. I contacted the sales person regarding the above two issues. Since I decided not to talk with them verbally because their document had not been consistent with what had been discussed, I tried to contact him by email. I used the email address that was on his business card. I didn't get a delivery failure message and that means the message had been delivered. However, when I contacted him again by text as I hadn't been responded by email, he said he didn't have a business email account and didn't know the one on his business card. He kept refusing to provide his business email address to me and finally I managed to get his manager(the general manager I think)'s email address instead. That was very unprofessional. I exchanged several email messages with the manager but most of his responses were like "You signed." More

Satisfied Overall satisfied with my experience in purchasing my vehicle. I was a little disappointed that the sales manager couldn't come down the $200 that I a Overall satisfied with my experience in purchasing my vehicle. I was a little disappointed that the sales manager couldn't come down the $200 that I asked for especially being the vehicle is a year old model. But still happy with the vehicle and I would do business with the dealership in the future. More