Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

No one ever picks up the phone in service. I finally called sales and had them get me in touch with service. The I asked about 2 recalls to get taken care of and only found out after my visit I finally called sales and had them get me in touch with service. The I asked about 2 recalls to get taken care of and only found out after my visit 1 couldn't be done. Overall lousy service. More

Everything went well, they serviced my car quickly. But I noticed one of my daytime running lights were out the day after, shouldn’t they have noticed this in the inspection? But I noticed one of my daytime running lights were out the day after, shouldn’t they have noticed this in the inspection? More

Friendly and professional. It turned out that I didn’t need a repair. I’m satisfied that my concern was investigated and addressed. It turned out that I didn’t need a repair. I’m satisfied that my concern was investigated and addressed. More

Great service, great communications, made it very simple and convenient for me. Luis was great! and convenient for me. Luis was great! More

Quick appointment process, staff is knowledgable and professional and the lobby is a clean and spacious environment. professional and the lobby is a clean and spacious environment. More

Louie Padilla was great he was very helpful through the whole process of setting up my 1500 ram limited 90,000 mile service from bumper-to-bumper got me in when scheduled and delivered the vehicle as promi whole process of setting up my 1500 ram limited 90,000 mile service from bumper-to-bumper got me in when scheduled and delivered the vehicle as promised and I’m extremely happy. He helped me with some of the concerns I had an answered all my questions. He’s A great service rep More

My go to service center for all my Mopar vehicles past and current. Very professional and friendly staff. I can always count on the Pedder Service crew to get the job done right and on time. and current. Very professional and friendly staff. I can always count on the Pedder Service crew to get the job done right and on time. More

People are very kind. The service is good and quick. Everything is just good. Thanks. The service is good and quick. Everything is just good. Thanks. More

Quick Lane Service Oil Change/Tire Rotation with appointment. Noted customer will wait. Appt time: 1:30 - arrived 1:15 Checked in told it would be 1 1/2 to 2 hours (with appointment?) Watched a appointment. Noted customer will wait. Appt time: 1:30 - arrived 1:15 Checked in told it would be 1 1/2 to 2 hours (with appointment?) Watched as my vehicle was finally put on lift at 3:00 Pulled off lift 3:30 and out of garage Waited another 15 minutes before I was located to come pay for and pick up my vehicle. Next shocker - $222 for an oil change and tire rotation are you kidding me... (7 QTS Oil Apr 2023 oil change $5.46 per QT, 7 QTS Nov 2023 oil change $14.13 per QT. 60% increase is laughable) Labor went up $5, understandable. Left dealer at 3:50 (2 hours and 20 minutes for QUICK LANE SERVICE with an appt. Bought truck brand new (Ram 1500) March 2015 (under different ownership) - have never had truck serviced anywhere else. Well never again, local customer lost. More

Terrible customer service I called three times and left messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Mem messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Memorial Day called Friday left a message no word called Monday to check on appointment they will be closed my appointment is for Tuesday ( thanks for letting me know ) More