Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Louie is amazing. He made drop-off easy, spent the time to understand what I needed, and shared his experience with me. The progress tracker was helpful and I was ab He made drop-off easy, spent the time to understand what I needed, and shared his experience with me. The progress tracker was helpful and I was able to pick up my vehicle without any issues. A truly friendly, customer-oriented experience. More

Everyone was great. I appreciated everyone’s assistance. My contact was timely, professional, and answered all of my questions. I appreciated everyone’s assistance. My contact was timely, professional, and answered all of my questions. More

Staff was friendly, however their diagnosis was false. VISUAL brake measurement was very inaccurate, recommended replacements. I spent 2 hours at Firestone for a second opinion, they took OFF THE TIRES, m VISUAL brake measurement was very inaccurate, recommended replacements. I spent 2 hours at Firestone for a second opinion, they took OFF THE TIRES, measured with the appropriate tool which doubled the measurement from Pedder. Pedder would've taken my money for this false repair report, and their estimate was NOT cheap. They recommended an alignment w/o driving my vehicle or asking questions specific to alignment problems. I had an alignment 2 weeks bf this appt, which is perfect. My initial appt was for an oil change. More

Service was outstanding, both time wise and customer service wise. Rescheduled another "drop off" appointment for the Check Engine light that has been on and off (mostly on) since you replaced the engin service wise. Rescheduled another "drop off" appointment for the Check Engine light that has been on and off (mostly on) since you replaced the engine in late 2023. I certainly hope that you can figure it out this time (you have had it twice prior) as my registration is due in March and I need that light out to get it smogged!! More

I made appointment online for the “basic 30k maintenance service. Upon arriving, I read the service bill before signing it and saw they wrote the service bill up for additional services. I had to have them service. Upon arriving, I read the service bill before signing it and saw they wrote the service bill up for additional services. I had to have them redo the estimate for what I ordered online. . They said the car would be ready in 2 or 3 hours. Well it took 4.5 hours. Upon picking up the car, they had it priced $100 above the estimate! When I asked why, he put it on me to show him what he estimated me at. Thankfully I saw the tiny pdf file titled “document” attached to the email they sent me that I could re-load and show him. All the while, I was getting irritated feeling these guys are really trying to find ways to take advantage of me ( a female senior citizen). Once I showed it, he “fixed” the bill to match the estimate. Then when went to pay with my credit card, he upcharged me a 3% fee!! I told him that would have been nice to know in advance. I would have brought my checkbook. He said he was a small family owned business. What?!! Pedder Dealership a small business??? Give me a break. I will not give them repeat business. I will try to find someone honest. More

The staff was great, very attentive and friendly. They got me in without any trouble and I loved coming back to a clean car… My only issue was that the they didn’t find the problem that I brought th They got me in without any trouble and I loved coming back to a clean car… My only issue was that the they didn’t find the problem that I brought the car in for. It was nice that they updated the software for me, but it didn’t fix the issue that happened again when I pulled back out onto Poway Road when I left. More

Gregory Cooper did an excellent job with servicing my car. I was kept informed of the service on my vehicle and when the technician would be finished. I give him a 5 star rating. car. I was kept informed of the service on my vehicle and when the technician would be finished. I give him a 5 star rating. More

This is a wonderful dealership everyone was kind and helpful on my visit especially the young gentleman names Gregory helpful on my visit especially the young gentleman names Gregory More

the service department since Pedder took over has significantly declined. it's incredibly hard to get an appointment, they don't provide accurate estimates for how long they'll keep your car, and th significantly declined. it's incredibly hard to get an appointment, they don't provide accurate estimates for how long they'll keep your car, and they no longer offer loaner vehicles until after they diagnose the car (which relates to their estimates - they say it'll take 3-4 days to diagnose). We have two 2022 Jeep 4XEs and they have required an inordinate number of service visits, so this is very painful for my family. Izsabella was fine to work with, so this review is NOT about her directly, but rather about the dealership. More

Everyone is nice and very helpful. Good communication. I always got updates and they fixed my truck. Good communication. I always got updates and they fixed my truck. More