Pearson Toyota

Car buying made easy! This is the first time that I had to make a major purchase on my own. It was so much easier than I had imagined. This is the first time that I had to make a major purchase on my own. It was so much easier than I had imagined. More

Great experience! I worked with Lamar and Greg on my visit to Pearson and they were fantastic. They were able to have fun while helping me along the way. They worked wi I worked with Lamar and Greg on my visit to Pearson and they were fantastic. They were able to have fun while helping me along the way. They worked with me in an effort to get me the car I wanted at an affordable price and even after when I had questions and needed information from them. Overall, they are easily accessible, helpful, fun, and just a pleasure to do business with. 10/10 would recommend! More

Outstanding. Stephanie did an outstanding job resolving my concerns with an inoperable rear window shade. She and the service manager contacted the Toyota regional Stephanie did an outstanding job resolving my concerns with an inoperable rear window shade. She and the service manager contacted the Toyota regional rep, and Toyota agreed to repair out of warranty with no cost to me. Now that's service after the sale!!! Tremendous thanks specifically to Stephanie, and all involved. R Lee More

Installation of a repair part Arrived approximately 15 minutes early for the scheduled service. Checked the vehicle in went to the lounge area and approximately 25 minutes later I Arrived approximately 15 minutes early for the scheduled service. Checked the vehicle in went to the lounge area and approximately 25 minutes later I was notified the car was ready. Checked the car, verified the replacement part had been installed. Entire process from check - in to verification was approximately 40 minurtes. More

Average When I arrived at the dealership my salesman was busy with another customer, in spite of my making an appointment with him. They gave me to an inexpe When I arrived at the dealership my salesman was busy with another customer, in spite of my making an appointment with him. They gave me to an inexperienced salesman who did NOT know his product. Eventually my original salesman arrived to help me. He apologized for not being immedialy available,He was very knowledgeable, patient and helpful. I agreed to purchase a car then I met the finance manager. He is the personification of a used car sales man. Two days later he called and said there had been a mistake on paper work and I would need to resign. The only person I would do business again with is my salesman Sam. If you purchase a care for Pearson just take a lot of patience. You were forwarned. More

Excellent I saw what I wanted and they helped me get it. Great service all around! I would definitely recommend them to others. I'll probably go back to see the I saw what I wanted and they helped me get it. Great service all around! I would definitely recommend them to others. I'll probably go back to see them for future needs! More

Disappointing Experience We found a pre-owned car we wanted at Pearson Toyota. Since we live several hours away, we coordinated with a sales rep to come up that Saturday. On F We found a pre-owned car we wanted at Pearson Toyota. Since we live several hours away, we coordinated with a sales rep to come up that Saturday. On Friday night, the gentleman called to let us know the GM was taking the car for the weekend to take his son to college. I thanked him for letting us know, despite the inconvenience to our plans. We changed our schedule and arranged to come up the following Saturday to see the car. I called on Thursday to confirm that the Sales Rep would still be working and that the time worked for his schedule. He let me know they had sold the car on Tuesday. Despite knowing we were very interested in purchasing the car, they did not hold it for us or let us know that the vehicle had been sold. We might driven several hours on Saturday just to find out it wasn't there when we arrived. It was a disappointing and frustrating experience for us. More

Scheduled Service The service was completed without issue - in and out within about 1 1/2 hours. Scheduled a follow-on repair service to address an issue with a parkin The service was completed without issue - in and out within about 1 1/2 hours. Scheduled a follow-on repair service to address an issue with a parking light. More

Purchase of a certified used 2015 RAV4 I like to support local business and I find Pearson Toyota a fair and reasonable business, especially returning customers. A pretty smooth transactio I like to support local business and I find Pearson Toyota a fair and reasonable business, especially returning customers. A pretty smooth transaction leaving both customer and seller satisfied at the outcome. More

New Car Check up We had our first check-up with our new Prius Prime on Friday. The service was prompt, friendly and quick. We were there for a short time and thought t We had our first check-up with our new Prius Prime on Friday. The service was prompt, friendly and quick. We were there for a short time and thought that it would be longer. Our other car was in for service at another dealership in Hampton and wish they were as prompt as Pearson. More