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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

November 07, 2018

CUSTOMER SERVICE BEYOND EXPECTATION Outstanding customer service displayed by service adviser Jeremy. This is a skill not commonly seen at dealerships today. Jeremy took the time to th More

by The Raven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Service Adviser.
November 02, 2018

Another excellent service experience The battery in my wife’s 2011 Camry died after the car door was left ajar overnight. I jump started her car with my 2014 Camry, and she drove it to Pe More

by charlie2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Capps
October 23, 2018

Efficient Service Work The Pearson Service Department has once again taken care of my vehicles service needs, this time without having made an appointment. They were able to More

by 33-TRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ware
October 20, 2018

Excellent Brought my 97 Corolla in for oil change, tire rotation, and state inspection. Service Rep, Josh Ware, was very nice & helpful. No issues. Took less th More

by andrepa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ware
October 18, 2018

Positive Experience This was my first service experience at Pearson Toyota. Have to say I was impressed with the pleasant lounge with drinks and snacks as well as the ca More

by DennisH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Soain
October 18, 2018

Jaymes Davidson James Davidson wasn’t very efficient and helpful. Would not have purchased if not for him. Not a lot of haggle which was also appreciated. More

by jpc77a@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaymes Davidson
October 15, 2018

No complaints Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive exper More

by Camry fan67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty???, Ron Tomaino
October 14, 2018

Maintenance Check Light Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will ne More

by Eagle7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Oquendo
October 09, 2018

Very professional. Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going ov More

by camry,greg015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
October 08, 2018

Rav4 6,000 mile checkup Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. More

by annabell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
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