Pearson Toyota
Newport News, VA
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CUSTOMER SERVICE BEYOND EXPECTATION Outstanding customer service displayed by service adviser Jeremy. This is a skill not commonly seen at dealerships today. Jeremy took the time to th Outstanding customer service displayed by service adviser Jeremy. This is a skill not commonly seen at dealerships today. Jeremy took the time to thoroughly explain all services to be performed on my vehicle and ensured it was ready earlier than anticipated. More
Another excellent service experience The battery in my wife’s 2011 Camry died after the car door was left ajar overnight. I jump started her car with my 2014 Camry, and she drove it to Pe The battery in my wife’s 2011 Camry died after the car door was left ajar overnight. I jump started her car with my 2014 Camry, and she drove it to Pearson Toyota. Pearson checked it and replaced her battery within an hour. No drama, just excellent and quick service. THANK YOU! More
Efficient Service Work The Pearson Service Department has once again taken care of my vehicles service needs, this time without having made an appointment. They were able to The Pearson Service Department has once again taken care of my vehicles service needs, this time without having made an appointment. They were able to get the service work done in a timely manner and have been a pleasure to work with. More
Excellent Brought my 97 Corolla in for oil change, tire rotation, and state inspection. Service Rep, Josh Ware, was very nice & helpful. No issues. Took less th Brought my 97 Corolla in for oil change, tire rotation, and state inspection. Service Rep, Josh Ware, was very nice & helpful. No issues. Took less than an hour. Good experience. More
Positive Experience This was my first service experience at Pearson Toyota. Have to say I was impressed with the pleasant lounge with drinks and snacks as well as the ca This was my first service experience at Pearson Toyota. Have to say I was impressed with the pleasant lounge with drinks and snacks as well as the care and attention shown by the staff. You earned an A*. More
Jaymes Davidson James Davidson wasn’t very efficient and helpful. Would not have purchased if not for him. Not a lot of haggle which was also appreciated. James Davidson wasn’t very efficient and helpful. Would not have purchased if not for him. Not a lot of haggle which was also appreciated. More
No complaints Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive exper Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive experience.. No complaints whatsoever. More
Maintenance Check Light Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will ne Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will need in the near future. More
Very professional. Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going ov Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going over the next service appoint. When is it due, and what will it include, including the price. Would be nice to hear back concerning my next appointment. More
Rav4 6,000 mile checkup Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. More