Pearson Toyota
Newport News, VA
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Brenda was the only person who contacted me about my internet request that met my needs. I requested a quote on a Tundra Crew-cab and some of the dealers were trying to sell me the Tacoma or a used vehi internet request that met my needs. I requested a quote on a Tundra Crew-cab and some of the dealers were trying to sell me the Tacoma or a used vehicle. It could not have been a better experience buying a new car. More
Got a new toyota corolla LE 2011! The staff are nice & friendly & not fake friendly just to get a sales. They present everything, their best offer & its really up to the customer to decide. They dont e & friendly & not fake friendly just to get a sales. They present everything, their best offer & its really up to the customer to decide. They dont exaggerate things.The best part of our experience is we got the 0% financing, my husband & I were shocked & they agreed on our price offer too! No hassle.Pretty much, we got everything we want + more than that.Word of mouth is still the best ad, that's how we ended up with PEARSON & we have no regrets. Told this to a prospective buyer (a friend), she'll visit your dealership soon!Keep up the good work! More
I was well pleased with service I received while purchasing my new vehicle which I love! Also Brenda was very helpful in explaining alot of the features of the Highlander. purchasing my new vehicle which I love! Also Brenda was very helpful in explaining alot of the features of the Highlander. More
This is my second new car I've purchased at Pearson Toyota (previously Denbigh). The first was a van (11 years ago). It still was running great but had 134,miles and I wanted to get a hybrid. I calle Toyota (previously Denbigh). The first was a van (11 years ago). It still was running great but had 134,miles and I wanted to get a hybrid. I called the dealership and was transferred to Brenda who gave me info on what they had on the lot. I had previously checked the internet to see what was available in the area and since Pearson has always been great to work with I went there. Brenda is friendly and knowledgeable; I did not feel rushed in making any decision and eventually purchased what I wanted. The only problem I had was the next day the car didn't start and had to be jumped. I thought I had made a mistake buying the Prius but after a new battery was installed I have had no problem and it is fun driving it. I have dealt with Chris in service for about 16 yrs and he has always been there answering my questions about anything I had concerning my cars. More
Sales person Brenda Robertson was excellent. Entire transaction went smooth. When I picked up the Tacoma, the driver's door did not open or close properly. The service manager, Chris. alleges that the transaction went smooth. When I picked up the Tacoma, the driver's door did not open or close properly. The service manager, Chris. alleges that the door is "normal" and would not repair the defect. When compared to other trucks on the lot, the difference is obvious, yet Chris has the audacity to state that mine is the same as those on the lot. This is only the second new Toyota I have purchased but it will certainly be my last. If I wanted this degree of quality I would have purchased a Yugo. More
We have a long term relationship with Pearson Toyota after purchasing different cars from them over the years. They go above and beyond to help their clients get the best deal and the right car for them after purchasing different cars from them over the years. They go above and beyond to help their clients get the best deal and the right car for them. The entire buying process was very pleasant. Pearsons service department is also top notch and we can always trust that our vehicles are being taken care of in a timely manner. More
Excellent. Brenda Robertson was professional, knowledgeable, personable, and extrememly helpful during the entire process. Responses to our questions, interest in finding the vehicle with the cor knowledgeable, personable, and extrememly helpful during the entire process. Responses to our questions, interest in finding the vehicle with the correct options, and helping complete the deal were a credit to Brenda and the Dealership. We highly recommend Brenda Robertson, Pearson Toyota, and their internet sales to anyone interested in a new Toyota. More
My wife & I were looking for a 2011 Highlander and I starting searching local dealers. Pearson Toyota has two outstanding employees in Brenda and Mike. Brenda had to go home sick and Mike finished the d starting searching local dealers. Pearson Toyota has two outstanding employees in Brenda and Mike. Brenda had to go home sick and Mike finished the deal. I feel like we got a great price by dealing with Pearson. There was a little confusion when we picked up the vehicle but that is when Mike stepped in and got it back on track. I would recommend Pearson, Brenda, and Mike to anyone. FYI: They beat the other dealer I was talking to by about $500. Billy More
OUTSTANDING!! This is the most comprehensive, knowledgeable, and friendly staff I have worked with for service on my ’08 4runner. My two experiences, one for an oil change and the second for a s knowledgeable, and friendly staff I have worked with for service on my ’08 4runner. My two experiences, one for an oil change and the second for a safety recall and ongoing transmission issues were extremely positive. After explaining my issues to the service rep and technician they had a good idea of the problems where other dealerships were unable to identify and fix the issues. I was experiencing a loud, highly noticeable knock beneath the vehicle in the power train at very slow speeds or just after coming to a stop. I also experienced a rotten-egg smell during acceleration. I simply needed a higher-temperature grease added to the slip yoke housing and now my 4runner runs noticeably better with greater power and I’m hoping for better gas mileage. It’s like they returned my vehicle back to me in brand-new condition. The problem was fixed in a timely fashion (less than a day) by an extremely courteous and experienced staff. Their shuttle service made it possible that I didn’t have to take off work for a day and this is the only dealership where I’ll get my 4runner serviced in the future. More
Brenda has helped out several of our family members with new & used cars. She is terrific!! We sent her an email of what we were looking for & she had emailed us right away with possibilities on the lot a new & used cars. She is terrific!! We sent her an email of what we were looking for & she had emailed us right away with possibilities on the lot and what had just come in! We are extremely satisfied! Brenda provides great service! More