Pearson Toyota

Maintenance Every time I come to come to get my car car worked on they are always professional and I have had Jeremy and Heather multiple times and I love working Every time I come to come to get my car car worked on they are always professional and I have had Jeremy and Heather multiple times and I love working with these people. You can trust them and know they are not trying to charge you for extra things to get done to your car More

40,000 miles check on my Toyota The service I received met more than my expectations. Each person was helpful, friendly and professional. The work was explained and my questions we The service I received met more than my expectations. Each person was helpful, friendly and professional. The work was explained and my questions were answered. Also appreciate that they offer shuttle service. Keep up the good work! More

Absolutely the Best Service and Sales I started buying Toyotas from Denbigh Toyota which changed to Pearson, back in 1977. Service, warranty and Sales have always been The Best. Chris Ca I started buying Toyotas from Denbigh Toyota which changed to Pearson, back in 1977. Service, warranty and Sales have always been The Best. Chris Capps anchors the Service Team and Heather Edwards make maintenance a kind, thorough and easy experience. John Spain makes sales easy too. Always fun to deal with John. The ladies i n the Check out Dept and the parts department are easy to work with too. Thanks LTC (Ret) Slyfield Ps my first contact was in 1977 when i was stationed in Germany and Denbigh Toyota sent me parts for my Toyota...Talk about international service!!!!! More

Jeremy Wolfe is the Best Service Leader . I can always count on Jeremy to provide the most expert advice and the most remarkable customer service. I trust him completely because he is so h . I can always count on Jeremy to provide the most expert advice and the most remarkable customer service. I trust him completely because he is so honest and fair. I know I can rely on Jeremy to help me keep each automobile fully serviced and in safe driving condition. Jeremy is very professional and totally customer service-oriented. He cares about his customers and he ensures our automobiles are serviced quickly and he ensures they meet all safety requirements. Thank you!! More

Horrible start to finish...and they still owe me money Horrible experience start to finish. I don't recommend this place to anyone. We bought a new Scion Xb from them about 6 months ago. Immediately we had Horrible experience start to finish. I don't recommend this place to anyone. We bought a new Scion Xb from them about 6 months ago. Immediately we had issues with the Bluetooth, gas mileage and lots of other stuff. We tried to call our salesman (Buzz) probably 7 times...and he never called us back. The excuse we were given was that he was old and didn't know how to check his voicemail. Still never called us back. Multiple times I had to go back up there because of paperwork that they forgot to have me sign while I was there. A few months after we bought a Camry Hybrid from Priority Toyota...Honestly why wouldn't you buy from Priority. Priorities for life. Oil changes. State inspections. Engine guaranteed for life. Transmission guaranteed for life. Great experience with them. Sooo....now for the past 2 months I have been trying to get the few hundred dollar reimbursement check for our GAP insurance from Pearson. Still nothing. Start to finish Pearson was a nightmare...and it's still not over. More

Great Service Pearson Toyota is a great dealership to get a car. The people are so very nice and know their business. There is absolutely no pressure nor hassle her Pearson Toyota is a great dealership to get a car. The people are so very nice and know their business. There is absolutely no pressure nor hassle here when car shopping/ buying. I highly reccommend everyone go to Pearson Toyota for all of your car buying experiences. On a scale of 1 -10, I give the pepole at this dealership a 15 out 10, absolutely. James Roth is a great salesman...ask for him. More

CRC Recall Don't have it done at Pearson! I took my Tacoma in for the rusted frame recall. The undercoating they sprayed on the frame was all over my muffler, gas tank, shocks, the body and un I took my Tacoma in for the rusted frame recall. The undercoating they sprayed on the frame was all over my muffler, gas tank, shocks, the body and under the hood. I took it back to be cleaned off. But when I picked it up it still had overspray all over the body, under the hood, and on the rocker panels. Somebody should have looked it over before I got my truck back. They did a xxxx poor job. I would not give them another chance to get it right. If they could not get it right after 2 times what was the point to them trying again. I ended up cleaning it off myself. Service Dept. was not interested in quality just making a buck as quickly as possible, especially on a recall job. I would not take anything back there again. More

I got exactly what I wanted at a good price. Salesman Aubrey Charles was great to work with, and John Williams got me a great rate. Quick and Easy. The "other dealer" I went to was a complete pai Salesman Aubrey Charles was great to work with, and John Williams got me a great rate. Quick and Easy. The "other dealer" I went to was a complete pain. Come here first. More

A great experience Age 71 and my first good experience buying a new car. No pressure. Good price, wonderful followup, and will come back! Age 71 and my first good experience buying a new car. No pressure. Good price, wonderful followup, and will come back! Arthur Newport News More

Stolen Up until recently, I would have given the service here a 5 star review. But after my last appointment, I had something stolen from my car when it was Up until recently, I would have given the service here a 5 star review. But after my last appointment, I had something stolen from my car when it was dropped off for service. I didn't notice till I got home and upon calling them to inform of the theft, I was told that the security tapes would be reviewed. Not getting a call back for days, I called again but was told the server had crashed and they would get back to me. Days later I tried again only to be told the service manager is unable at the time. I know I have no real recourse so this is just a warning to others not to leave anything unattended in your vehicle. *Update* Dave Wallace contacted me and apologized for the incident at the dealership. While they were unable to find my missing item, they did compensate me, which I thought was fair. More