Pearson Toyota
Newport News, VA
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Professional and courteous service. Extensive recall service (truck needed overnight) was needed and was going to hinder my ability to get to multiple appts, so Mr. Wolfe provided me a r Extensive recall service (truck needed overnight) was needed and was going to hinder my ability to get to multiple appts, so Mr. Wolfe provided me a rental car for the next 24 hrs. Very appreciative. Quality service provided by the technicians. More
Great Used Car We had a great experience buying our used car from your lot. The Buick LaCrosse was more than we expected and very clean. Magen was very helpful and f We had a great experience buying our used car from your lot. The Buick LaCrosse was more than we expected and very clean. Magen was very helpful and friendly which made the buying experience very nice. More
New Car Lease This is the first NEW car that I have tried to purchase. The salesperson was very knowledgeable which made the process move seamlessly. They made us c This is the first NEW car that I have tried to purchase. The salesperson was very knowledgeable which made the process move seamlessly. They made us comfortable while going through an otherwise painful paperwork process. I'd recommend this dealership to anyone looking to purchase their new car. More
Jason Landen sales review Jason Landen did an excellent job selling me the 2016 Toyota Tacoma 4x4, along with his sales managers Carl Jones and Brian Foxhoven. They all made i Jason Landen did an excellent job selling me the 2016 Toyota Tacoma 4x4, along with his sales managers Carl Jones and Brian Foxhoven. They all made it a pleasant buying experience and they are all asset to your company. More
Yearly Service I have come to Pearson's since purchasing my car. Always receive prompt service. The employees here are great, never have run into a bad one. I keep i I have come to Pearson's since purchasing my car. Always receive prompt service. The employees here are great, never have run into a bad one. I keep it simple and only see one service adviser, Chris Guimond. More
New car purchase. This is the second Avalon I have purchased from Pearson. I am very happy with Toyota and your dealership. This is the fourth Avalon I have owned. This is the second Avalon I have purchased from Pearson. I am very happy with Toyota and your dealership. This is the fourth Avalon I have owned. More
SERVICE on my 2008 Highlander I brought my vehicle in on 21 Oct 2015 for a VA Safety inspection and also had a air filter replacement service. My mileage was 124,836. I notice th I brought my vehicle in on 21 Oct 2015 for a VA Safety inspection and also had a air filter replacement service. My mileage was 124,836. I notice that on the Multipoint Inspection sheet that my brake lining measurements on the front left and right wheels showed 3mm. Referring to the Multipoint Inspection sheet dated 27 August 2015 showed the front left and right brake linings to be 5mm. My Mileage was 121,245. (3591 miles driven, Boston and Savannah trips) Looking back at a Multipoint Inspection sheet dated 29 Jan 2015 the same linings measured 6mm, and my mileage was 111,175. (10,070 miles driven) Are the technicians actually measuring the linings or guessing? On a few (3) passed service visit I had to return to dealership to have Jeremy reset the service warning msg on the dash that technician did not do at time of service. More
Excellent Service Department The 90,000 mile service on my Avalon cost more than usual. The service manager explained how comprehensive the 90,000 mile service is and how valuabl The 90,000 mile service on my Avalon cost more than usual. The service manager explained how comprehensive the 90,000 mile service is and how valuable it is to extend the life of the vehicle. It should also improve the gas mileage for an upcoming trip. Since I plan on keeping my Avalon for five or six more years it is well worth a little extra cost to ensure the best possible service on my vehicle. More
Always Great Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I h Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I have had nothing but positive experiences with your team. More
Avalon Oil Change It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pears It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pearson sees him as a high caliber team member. More