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Pearson Toyota

Newport News, VA

4.1
599 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 599 reviews

March 03, 2016

Always have great service I drive a lot for work so I'm literally at the dealership every other month to get my car serviced. I have worked with probably most if not all of th More

by ...
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
Apr 06, 2016 -

Pearson Toyota responded

Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Pearson Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team

March 03, 2016

Customer service was one of the best around, I was in an out. Gave me a great trade in for my vehicle as well. Thank you! More

by Phoenixraven484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Lewis
Apr 06, 2016 -

Pearson Toyota responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team

March 03, 2016

no problems I am retired and drive very little-----Pearson keeps me confident that my car is in prime condition......2009 Prius.........less than 29,000 mi. More

by RECYCLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Apr 06, 2016 -

Pearson Toyota responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Pearson Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Pearson Toyota Team

March 02, 2016

Excellent customer service. Mr. Wolfe has shown to me an excellent and professional customer service and care for me and my vehicles. I will not want to do any business except fo More

by migubir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Wolfe
Apr 06, 2016 -

Pearson Toyota responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Pearson Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Pearson Toyota Team

March 02, 2016

Service is excellent So far all of my Toyota care visits have been a wonderfully simple and quick experience Jose and the express team really know what they are doing. 10/ More

by FitnessKat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Austin
Apr 06, 2016 -

Pearson Toyota responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Jose and our team and we look forward to working with you again down the road. Regards, Pearson Toyota Team

March 02, 2016

Service The service advisor takes the time to explain the service provided, the results of items inspected and answer questions...all in a professional matter More

by pero1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garclas
Apr 06, 2016 -

Pearson Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. and if you haven't already, follow us on Facebook for access to exclusive content! Regards, Pearson Toyota Team

March 02, 2016

Made My Car Worse!! Be Carefull, They Mistreat Your Car Our Camry has less than 90K on it yet the dash has deteriorated and had to be replaced and the engine had to have an oil consumption test conducted. More

by Camry Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do Not Remember
Mar 07, 2016 -

Pearson Toyota responded

While performing the dash recall the radio did stop working. Pearson Toyota replaced it at no charge to the customer because the owners are good customers. When we were replacing the radio, the lights in the heater control panel stopped working. Both of these componets are parts that are unpluged and pluged in only. Pearson also replaced this part at no cost to the owner for the same reason. We apologized and even offered to pick the vehicle up at the owners residence and return it at no expense to the customer. Vehicles with 90,000 plus miles do encounter mechanical and electronic failures. We realize that and try to do everything we can to help our customers. Unfortunately failures do occur and we do not intend to inconvenience anyone. When something like this occurs we do everything we can to make it right. In this case we performed several hundreds of dollars worth of repairs at no expense to a good customer trying to help in a situation that neither of us caused. We appreciate our customer working with us and communicating with us to allow Pearson Toyota a chance to resolve a unusual situation.

March 01, 2016

Great customer service Thru purchase of vehicle, to service and warranty work i am completely satisfied with Pearson. Sales and service staff work to meet your needs with p More

by Dlterry85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Lindsay
February 29, 2016

Kristin was great to deal with! Buying a vehicle was so easy with Kristin White, everything went smooth. She answered our questions and helped us get a great deal!!! Will do busine More

by Cheryl68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin White James Roth
February 29, 2016

#1 Dealership For the past 12 years Pearson Toyota is the only dealership I have been purchasing cars from. Majority of my vehicles was passed down to 2nd generati More

by JG67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spain
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