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Pearson Toyota
Newport News, VA
595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 595 reviews
March 02, 2016
Service The service advisor takes the time to explain the service provided, the results of items inspected and answer questions...all in a professional matter The service advisor takes the time to explain the service provided, the results of items inspected and answer questions...all in a professional matter. I have no reason to seek service elsewhere. Service has always been provided in a timely matter. More
by pero1986
Employees Worked With
Jose Garclas
March 02, 2016
Made My Car Worse!! Be Carefull, They Mistreat Your Car Our Camry has less than 90K on it yet the dash has deteriorated and had to be replaced and the engine had to have an oil consumption test conducted. Our Camry has less than 90K on it yet the dash has deteriorated and had to be replaced and the engine had to have an oil consumption test conducted. The headliner actually fell off at less than 25K and Pearson's refused to repair it. When we got our car back from having the dash replaced, the CD player did not work and the middle temperature control knob light was broken. We had to return for another all morning appointment for repairs. They fixed the CD player but broke all three temperature control knob lights. The only recourse they offered us was for us to make another appointment to bring the car back in to see if they could fix it. They actually could not guarantee they could fix the three knob lights nor would they guarantee they would not further damage our car. More
by Camry Driver
Employees Worked With
Do Not Remember
March 02, 2016
Excellent customer service. Mr. Wolfe has shown to me an excellent and professional customer service and care for me and my vehicles. I will not want to do any business except fo Mr. Wolfe has shown to me an excellent and professional customer service and care for me and my vehicles. I will not want to do any business except for Mr. Wolfe. He is always forward and always explains the needed services for my vehicles. More
by migubir
Employees Worked With
Jeremy Wolfe
March 01, 2016
Great customer service Thru purchase of vehicle, to service and warranty work i am completely satisfied with Pearson. Sales and service staff work to meet your needs with p Thru purchase of vehicle, to service and warranty work i am completely satisfied with Pearson. Sales and service staff work to meet your needs with professionalism. More
by Dlterry85
Employees Worked With
Heather Lindsay
February 29, 2016
Kristin was great to deal with! Buying a vehicle was so easy with Kristin White, everything went smooth. She answered our questions and helped us get a great deal!!! Will do busine Buying a vehicle was so easy with Kristin White, everything went smooth. She answered our questions and helped us get a great deal!!! Will do business again in the future!!!! Finance with James Roth went smooth! More
by Cheryl68
Employees Worked With
Kristin White James Roth
February 29, 2016
#1 Dealership For the past 12 years Pearson Toyota is the only dealership I have been purchasing cars from. Majority of my vehicles was passed down to 2nd generati For the past 12 years Pearson Toyota is the only dealership I have been purchasing cars from. Majority of my vehicles was passed down to 2nd generation in my family and still in use. The reason I keep coming back here is an excellent customer service, great vehicle selection and, of course, awesome price deals. My go-to person is and always will be John Spain who, from day one, took his time to get to know my likings and preferences and always found right vehicle for me. Thank you John for finding that beautiful Camry XLE for me! More
by JG67
Employees Worked With
John Spain
February 23, 2016
New car purchase I have purchased four vehicles from John Spain at this dealership. John is very honest and helpful in choosing a vehicle. I am getting old now, but i I have purchased four vehicles from John Spain at this dealership. John is very honest and helpful in choosing a vehicle. I am getting old now, but if I purchase any more vehicles I will be calling John. More
by Ron1936
Employees Worked With
John Spain
February 19, 2016
Excellent Experience! Mr. John Spain again provided excellent service explaining options available to us that far exceeded our expectations. We will definitely recommend Pe Mr. John Spain again provided excellent service explaining options available to us that far exceeded our expectations. We will definitely recommend Pearson Toyota and Mr. Spain to all friends and family for vehicle purchases. More
by SWells
Employees Worked With
John Spain Jaes Roth
February 12, 2016
used car search I recently purchased a used Mini Cooper from this dealership. I have in the past, also purchased several new cars from this dealership. In all cases, I recently purchased a used Mini Cooper from this dealership. I have in the past, also purchased several new cars from this dealership. In all cases, John Spain was the primary sales person involved, along with Jason. There were several mechanical issues with the used car purchase which John resolved promptly. I am happy with the car and with the treatment received at this dealership. More
by W4
Employees Worked With
John Spain and Jason
February 12, 2016
A Great Place To Do Business I have had my 2012 Tacoma serviced here a few times and the service has always been great. My wife and I have recently bought a 2005 Matrix for her. K I have had my 2012 Tacoma serviced here a few times and the service has always been great. My wife and I have recently bought a 2005 Matrix for her. Kristen and Megan were great, they were helpful and got us a good deal and set us up for success. I was bringing my Tacoma in for servicing and decided to go for an upgrade. Again Kristen and Megan were there to hook me up. Got me a 2016 Tundra. So happy with this vehicle and the service that this dealership has given me. Will definitely continue to do business with them. More
by shuedog
Employees Worked With
Kristen, Megan, Marty
