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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

March 08, 2016

Service Awesome service. Was having issues with our brakes and they got us right in to check out what was going on... Very happy with this service dept. More

by Vicky
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Apr 06, 2016 -

Pearson Toyota responded

Thanks so much for taking the time to share your feedback with us, Vicky! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Pearson Toyota Team

March 07, 2016

SQUIRREL DAMAGE AGAIN!!! My 2013 Toyota Tacoma Double Cab 4x4 was attacked by Squirrels again for the second time. Chris and the Pearson Service Team were able to repair the d More

by BigAl2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
Apr 06, 2016 -

Pearson Toyota responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Regards, Pearson Toyota Team

March 05, 2016

Service with a smile The service advisor has always been careful to review what has been done during pervious visits to insure no duplication of effort... Always gives goo More

by Uncle Skip
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Apr 06, 2016 -

Pearson Toyota responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Pearson Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Pearson Toyota Team

March 04, 2016

Service department From the moment I drove in I was treated politely and courteously. I was attended by Mr Garcias with the utmost of customer satisfaction. My car was s More

by Winston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Initial employee that recorded mileage...
Apr 06, 2016 -

Pearson Toyota responded

Thanks for the kudos, Winston. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Regards, Pearson Toyota Team

March 03, 2016

no problems I am retired and drive very little-----Pearson keeps me confident that my car is in prime condition......2009 Prius.........less than 29,000 mi. More

by RECYCLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Apr 06, 2016 -

Pearson Toyota responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Pearson Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Pearson Toyota Team

March 03, 2016

Always have great service I drive a lot for work so I'm literally at the dealership every other month to get my car serviced. I have worked with probably most if not all of th More

by ...
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
Apr 06, 2016 -

Pearson Toyota responded

Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Pearson Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team

March 03, 2016

Customer service was one of the best around, I was in an out. Gave me a great trade in for my vehicle as well. Thank you! More

by Phoenixraven484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Lewis
Apr 06, 2016 -

Pearson Toyota responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team

March 03, 2016

2016 Camry We had an awesome experience at Pearson Toyota. Our saleswoman Celeste Cooke was very knowledgeable and willing to answer all of our questions. If t More

by amber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celeste Cooke, Jose Garcias
Apr 06, 2016 -

Pearson Toyota responded

Amber, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Regards, Pearson Toyota Team

March 03, 2016

State Inspection plus 70,000 mile maintenance Chris was at the top of his game as usual. He is definitely an asset to Butch and the gang. There is a Toyota dealership closer to my residence, but More

by toki1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
Apr 06, 2016 -

Pearson Toyota responded

We sincerely appreciate your feedback. Each employee is a valued member of the Pearson Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Pearson Toyota Team

March 02, 2016

Service is excellent So far all of my Toyota care visits have been a wonderfully simple and quick experience Jose and the express team really know what they are doing. 10/ More

by FitnessKat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Austin
Apr 06, 2016 -

Pearson Toyota responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Jose and our team and we look forward to working with you again down the road. Regards, Pearson Toyota Team

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