Back

Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

Directions

By Type

Showing 595 reviews

April 29, 2016

They catered to my every need. The staff made me feel like I was dealing with family. They went out of their way to help me fine what I needed and did not pressure me with high pre More

by corollaman
Recommend Dealer
Yes
Employees Worked With
Gregory Sewell
May 04, 2016 -

Pearson Toyota responded

Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Pearson Toyota family with your recent purchase. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Regards, Pearson Toyota Team

April 28, 2016

They had exactly what we were looking for...a RAV4 Hybrid. The salesperson knew his product well. That was a new experience for us. The price was steep, but that figured, due to all the features, etc., and w More

by hapnral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Conway
May 04, 2016 -

Pearson Toyota responded

Thanks for the review. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received during your visit. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Pearson Toyota Team

April 25, 2016

Awesome customer service The service on my daughters Toyota was basic. Oil change, tire rotation and inspection. We were treated as though it was a big money maker. Friendly p More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 04, 2016 -

Pearson Toyota responded

We appreciate your marvelous feedback, Jimmy. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly service to our guests. Please come see us for any future needs! Thanks again. Regards, Pearson Toyota Team

April 22, 2016

Professional and courteous dealership Pearson is a quality dealership with very knowledgeable salespeople and very professional staff. This is my second purchase from Pearson and would buy More

by Happy Avalon Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spain was my salesperson. I cannot remember the other man's name who helped me.
Apr 28, 2016 -

Pearson Toyota responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Pearson Toyota. Congratulations on the new vehicle! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook page. Regards, Pearson Toyota Team

April 20, 2016

Found just what we were looking for Excellent customer service. We came in late in the day after several frustrating visits to other dealers looking for a pre-owned vehicle. The team st More

by Shelandchris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank( sales), James (finance), and Marty (sales manager)
Apr 22, 2016 -

Pearson Toyota responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Pearson Toyota any time! Take care. Regards, Pearson Toyota Team

April 20, 2016

Best place for my 4 Runner service. Personal service, comfortable waiting area. Work well with customer to work needed service around budget. I always feel the service received is hone More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goimond
Apr 22, 2016 -

Pearson Toyota responded

Thank you for visiting our service department and for leaving the kind words, Judy. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Pearson Toyota Team

April 19, 2016

Excellent service. I would recommend my family and friends to go there. The technicians are very knowledgeable of the vehicle. They knew exactly what I needed. More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris G.
Apr 21, 2016 -

Pearson Toyota responded

Linda, thank you for sharing this great feedback with us. We feel our service department is what makes Pearson Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Pearson Toyota Team

April 19, 2016

Change sensor to fix check engine light Chris G. scheduled the repair to suit my schedule and was very courteous with checking me in and advising me on the progress of the repair. I have do More

by Robert Busic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris G.
Apr 21, 2016 -

Pearson Toyota responded

Thank you so much for taking the time to write such great feedback, Robert. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that the staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team

April 19, 2016

service for safety recall notice used Pearson Toyota for service for the first time on my Toyota due to a recall notice in the mail. The service department is setup great. Pull in an More

by John P. LHeureux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 21, 2016 -

Pearson Toyota responded

Thank you for writing about your visit with us, John! I am happy to hear that the team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Regards, Pearson Toyota Team

April 17, 2016

Car Service. My car went in for a State Inspection and tire rotation. Everything went as planned, 1 hour from start to finish. Very nice people in all departments. More

by nope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gallit
Apr 19, 2016 -

Pearson Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please follow us on Facebook for access to exclusive content! Regards, Pearson Toyota Team

...
35
...