Pearson Toyota
Newport News, VA
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They catered to my every need. The staff made me feel like I was dealing with family. They went out of their way to help me fine what I needed and did not pressure me with high pre The staff made me feel like I was dealing with family. They went out of their way to help me fine what I needed and did not pressure me with high pressure sale techniques. My sales rep was very professional and knowledgeable. They guided me through the whole process and advise me on what steps I had to go through to sell my 2007 Toyota to my son. They really made this a pleasant experience and I wouldn't hesitate to recommend them to my friends and family. More
They had exactly what we were looking for...a RAV4 Hybrid. The salesperson knew his product well. That was a new experience for us. The price was steep, but that figured, due to all the features, etc., and w The salesperson knew his product well. That was a new experience for us. The price was steep, but that figured, due to all the features, etc., and we can't think of anything that was lacking. Our only disappointment was that the passenger seat is not electric. More
Awesome customer service The service on my daughters Toyota was basic. Oil change, tire rotation and inspection. We were treated as though it was a big money maker. Friendly p The service on my daughters Toyota was basic. Oil change, tire rotation and inspection. We were treated as though it was a big money maker. Friendly people, great waiting area. All around comfortable experience. Thank you. More
Professional and courteous dealership Pearson is a quality dealership with very knowledgeable salespeople and very professional staff. This is my second purchase from Pearson and would buy Pearson is a quality dealership with very knowledgeable salespeople and very professional staff. This is my second purchase from Pearson and would buy there again. Very happy with my purchase and buying experience. More
Found just what we were looking for Excellent customer service. We came in late in the day after several frustrating visits to other dealers looking for a pre-owned vehicle. The team st Excellent customer service. We came in late in the day after several frustrating visits to other dealers looking for a pre-owned vehicle. The team stayed late and worked with us. We drove home with just the right vehicle. Hank, James, and the general sales manager, Marty were fabulous to work with. Thank you for the great service. More
Best place for my 4 Runner service. Personal service, comfortable waiting area. Work well with customer to work needed service around budget. I always feel the service received is hone Personal service, comfortable waiting area. Work well with customer to work needed service around budget. I always feel the service received is honest and appropriate to the recommended time for service. I have recommended Chris G and his team to friends. More
Excellent service. I would recommend my family and friends to go there. The technicians are very knowledgeable of the vehicle. They knew exactly what I needed. service. I would recommend my family and friends to go there. The technicians are very knowledgeable of the vehicle. They knew exactly what I needed. I don't feel like I was over charged for the work. Chris was very friendly and honest. Honesty is very important to me. More
Change sensor to fix check engine light Chris G. scheduled the repair to suit my schedule and was very courteous with checking me in and advising me on the progress of the repair. I have do Chris G. scheduled the repair to suit my schedule and was very courteous with checking me in and advising me on the progress of the repair. I have done business with your dealership since I purchased my first Toyota Corolla in 1986 and have stuck with the Gold team because I received good service with Lynn Koger, Chris Capps and Chris G. I was very disappointed when you let Mike Castellow get away from Denbigh Toyota and go to Charles Barker, but I stayed with your shop. I will be back when I need your service again. More
service for safety recall notice used Pearson Toyota for service for the first time on my Toyota due to a recall notice in the mail. The service department is setup great. Pull in an used Pearson Toyota for service for the first time on my Toyota due to a recall notice in the mail. The service department is setup great. Pull in and you are met by very professional and friendly staff. I waited for the service to be done and the accomodations were terrific. This dealership seems to be run very professionaly and by some very nice people. Thanks. More
Car Service. My car went in for a State Inspection and tire rotation. Everything went as planned, 1 hour from start to finish. Very nice people in all departments. My car went in for a State Inspection and tire rotation. Everything went as planned, 1 hour from start to finish. Very nice people in all departments. Work done correctly and wheel nut were even torqued to specs. More