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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

June 15, 2016

Warranty work I received a recall notice for my 2005 Tacoma. The dealership, and Chris Guimond were helpful in getting the repairs completed quickly. All my quest More

by Mark LaDolcetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
Jun 16, 2016 -

Pearson Toyota responded

Mark, we are truly grateful for this awesome review! We are thrilled that Chris was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! Regards, Pearson Toyota Team

June 08, 2016

Awesome car repair service!!! Chris Guimond was the best service advisor during my recent car repair!!! He conveyed both concern and expertise as he discussed my situation. He was More

by Kathleen Ward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
Jun 09, 2016 -

Pearson Toyota responded

Kathleen, thank you for the awesome feedback! You're right, Chris is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best regards, Pearson Toyota Team

June 06, 2016

Schedule Service Visit (105K) Brought my 2005 Avalon Limited in for its 105K service. I was promptly met by one of the attendants who directed me to my long-time service advisor, More

by Mike Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Jun 09, 2016 -

Pearson Toyota responded

Thank you for your outstanding rating of our service department, Mike. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Regards, Pearson Toyota Team

June 06, 2016

2003 Toyota Sequioa Courtesy at Best! Service done as requested. Recommendations were right on. Facility clean and friendly environment. My vehicle was ready on time. J More

by nellolopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Neise
Jun 09, 2016 -

Pearson Toyota responded

We appreciate your marvelous feedback, Nello. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Jeff is a great asset and we're thankful to have him on our team. Please come see us for any future needs! Thanks again. Regards, Pearson Toyota Team

June 05, 2016

Toyota Corolla The sales process went smoothly. Greg was very helpful without being pushy and let the vehicle sell itself. The negotiation process was simple and str More

by Brucw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Sewell,Marty Tisdale
Jun 09, 2016 -

Pearson Toyota responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to like us on Facebook to get a hold of the latest deals. Regards, Pearson Toyota Team

June 05, 2016

Superb! This was our first buying experience at Pearson Toyota and we were not disappointed. All of the staff, including management was very welcoming and ma More

by mercsmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celeste Cook, management, finance
Jun 09, 2016 -

Pearson Toyota responded

It was a pleasure to read about your first buying experience. Congratulations on your new car! It's delightful to know that we were able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Regards, Pearson Toyota Team

June 03, 2016

Car purchase Great car buying experience no high pressures sales tatics. The salesman Greg I dealt with was outstanding. Sales manager was great also. Was done wi More

by jack morse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory, sales manager
Jun 29, 2016 -

Pearson Toyota responded

I am happy to hear your time spent with Greg was pleasant. Congratulations on your purchase! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Sincerely, The Pearson Toyota Team

May 27, 2016

Repaired fender and prepped for our trip. Jeff had our fender clip fixed and, since I mentioned we were going on a trip, he had our fluids and tires checked. Everything was done so quickly to More

by Michael Drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
May 31, 2016 -

Pearson Toyota responded

Michael, thank you for the awesome feedback! Jeff is an asset to our team and we appreciate all he does for us! We're very happy to hear that he was there to provide you with quick and excellent service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Sincerely, Pearson Toyota Team

May 27, 2016

State Inspection-Oil and Filter Change-Gasket Replacement We dropped off our 2011 Toyota Highlander for its Annual VA State Inspection. We also had the Filter and Oil changed since it was withing a few hundre More

by BigAl2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Lindsey
May 31, 2016 -

Pearson Toyota responded

Thank you for this great review! We appreciate your kind words about the entire service team. We're very happy that Heather was here to help you and treated you with the customer service we know you deserve. Thank you again and we look forward to working with you again in the future! Sincerely, Pearson Toyota Team

May 23, 2016

great friendly service always have a great experience bringing my 2009 Tacoma in for service. from the Service writer all the way to the cashier, it is a pleasant experience More

by tukaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
May 26, 2016 -

Pearson Toyota responded

We appreciate your input. Glad to hear that you are consistently impressed with the great and friendly service we offer here at our dealership. If there is anything more we can do for you please come back and see us any time! Take care! Regards, Pearson Toyota Team

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