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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

July 18, 2016

EXCELLENT TO THE HIGHEST Jaymes Davidson was the best. He sold we the car that I was looking for, the color inside and out. Jaymes Davidson was talking with my son before I ca More

by sheshe, harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager Jaymes David
Jul 19, 2016 -

Pearson Toyota responded

Thanks for your outstanding review! I'm very happy to hear that Jaymes was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Enjoy your new Camry and please let us know if there's anything else we can do for you. Best regards, Pearson Toyota Team

July 16, 2016

Toyota: Best Place to Purchase a Car This dealership is the perfect place to purchase a car. The Toyota staff is so helpful and friendly and their facilities are clean and neat. More

by Obi1Wife97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaymes Davidson
Jul 18, 2016 -

Pearson Toyota responded

We appreciate your marvelous feedback! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Best regards, Pearson Toyota Team

July 11, 2016

Good Service I purchased from Pearson, and have take my car there for almost every recommended service. They are always friendly, fair, always keep me informed. More

by VADriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 12, 2016 -

Pearson Toyota responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you! Best regards, Pearson Toyota Team

July 04, 2016

Service Efficient and helpful service department. Booking a service is easy and they provide flexibility with regard to timing and transport. Would recommend More

by bduzza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Jul 07, 2016 -

Pearson Toyota responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Regards, Pearson Toyota Team

July 01, 2016

Heather was professional and very courteous Although I purchased my Lexus RX330 at Charles Barker Lexus eleven years ago, I find the service, price, and professionalism more satisfying at Pearso More

by Ageless Dottie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Jul 07, 2016 -

Pearson Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Regards, Pearson Toyota Team

June 28, 2016

Honest and reliable I bought my Matrix at Pearson eleven years ago and have had it serviced there ever since. The advice and recommendations about my car are practical a More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 29, 2016 -

Pearson Toyota responded

Maggie, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Pearson Toyota Team

June 23, 2016

Professional, Courteous, Timely Everyone involved was helpful and knowledgeable. Chris G and the whole gold team did a great job; from diagnostics to completing the job all in one da More

by toyota4us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Capps, Chris Guimond(Gold Team), Debbie(Shuttle
Jun 29, 2016 -

Pearson Toyota responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, The Pearson Toyota Team

June 18, 2016

Very good service . The dealership is very efficient . Mr Jeff Neise , the service manager , is very helpful and accomodating . I had no problem so far with t More

by Amr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffe Neise .
Jun 29, 2016 -

Pearson Toyota responded

Thank you for your review, Amr. We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Pearson Toyota Team

June 15, 2016

Unorganized I called a week prior to my appointment to make an appointment. I came in at my correct time and there wasn't an appointment made apparently and ther More

by R2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 16, 2016 -

Pearson Toyota responded

Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We do appreciate your patience for the extended wait that you encountered. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Pearson Toyota Team

June 15, 2016

Thank you for what you do. The sales team, management, and service team have always responded to my needs in a timely manner, I have gladly recommended Pearson to others lookin More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 16, 2016 -

Pearson Toyota responded

We appreciate your feedback, Stan. We always strive to provide the utmost in quality and customer satisfaction, and we are happy to hear that our sales and service teams were able to meet your needs in a timely manner. We look forward to assisting you with your future sales and service needs. Regards, Pearson Toyota Team

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