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Pearson Toyota
Newport News, VA
595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 595 reviews
September 05, 2016
Jeff is the man to see about servicing vehicles Jeff is absolutely the best to work with! Most recently I had to have my 2014 car serviced because the radio had died. He helped link me to the Toyo Jeff is absolutely the best to work with! Most recently I had to have my 2014 car serviced because the radio had died. He helped link me to the Toyota Customer Service about replacing the radio since the car was so new. I was unaware I could file a claim with Toyota about this issue. I literally saved over a thousand dollars because Toyota agreed to cover part of the cost. If it wasn't for Jeff I would have paid full price not knowing the wiser. I have worked with Jeff numerous times with servicing my vehicle and each time has been a positive experience. What I really appreciate most is that he doesn't rush us out once are car is done. I have had to bring my newborn with a few times and he always tells me to take my time and not worry about my car sitting in the garage. This is the only dealership I go to and the only one I would recommend to anyone and everyone! More
by ...
Employees Worked With
Jeff
September 01, 2016
40,000 mile checkup Excellent service and kindness. I felt like they cared about my service that day! They brought my car out for me when I arrived. Their friendliness me Excellent service and kindness. I felt like they cared about my service that day! They brought my car out for me when I arrived. Their friendliness means a lot when you have to get to work. More
by Cynthia
Employees Worked With
Chris G
August 28, 2016
Warranty service Chris Guimond is always a pleasure to deal with, always courteous, professional and caring while having service performed. kept me well informed duri Chris Guimond is always a pleasure to deal with, always courteous, professional and caring while having service performed. kept me well informed during entire process. Highly recommend Pearson Toyota for all automotive needs. Chris is certainly a valuable asset to the Pearson team. Thanks Chris More
by Bill
Employees Worked With
Chris Guimond
August 26, 2016
Service Appointment Mr. Jose Garcias was excellent. He not only helped with my service he went out of his way to help me install a new smart phone to my vehicle and help Mr. Jose Garcias was excellent. He not only helped with my service he went out of his way to help me install a new smart phone to my vehicle and help me with a problem with my radio settings More
by Richard
Employees Worked With
Jose Garcias
August 26, 2016
Annual state vehicle inspection. We have had our 2004 Highlander serviced at your facility for over 10 years. Each time we were treated in a courteous and professional manner by every We have had our 2004 Highlander serviced at your facility for over 10 years. Each time we were treated in a courteous and professional manner by every person we encountered on your staff. We will continue to use and recommend Pearson Toyota for your excellent service. More
by urmama
Employees Worked With
Too numerous to remember names.
August 24, 2016
Corolla 2005 Chris G. explains everything in a very patient manner that I can understand. He keeps me updated on what they find in my 2005 with over 150,000 miles. Chris G. explains everything in a very patient manner that I can understand. He keeps me updated on what they find in my 2005 with over 150,000 miles. I trust Chris. More
by rosewood403
Employees Worked With
Chris G.
August 22, 2016
Excellent. My experience as usual was excellent. I will always come to Pearson Toyota first when I have a need for a vehicle. Excellent customer service always. My experience as usual was excellent. I will always come to Pearson Toyota first when I have a need for a vehicle. Excellent customer service always. More
by MLomax
Employees Worked With
Jaymes Davidson
August 21, 2016
Superb customer service I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accomm I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accommodating and worked with me in many regards. Will purchase from Pearson Toyota again More
by F18grunt
Employees Worked With
Sam Salter, Marty, Joshua
August 11, 2016
Very friendly, yet professional. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. More
by NurseDear
Employees Worked With
Tom Conway,
