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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

November 16, 2016

Very nice experience We didn't visit with the intent of purchasing a vehicle on that day. Sales staff was very friendly, helpful and knowledgeable (unfortunately unlike a More

by BillT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg was great
Nov 17, 2016 -

Pearson Toyota responded

Thanks for your outstanding review about Pearson Toyota! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Pearson Toyota Team

November 15, 2016

Great Dealership Pearson Toyota Scion has friendly and professional employees; and great customer service! They know how to to treat people fairly and keep them coming More

by MomaBee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 16, 2016 -

Pearson Toyota responded

Thanks so much for the wonderful compliments about Pearson Toyota!! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, Pearson Toyota Team

November 10, 2016

Great transparent information from Kristin White and Perason I wanted to shop mainly online because of time restrictions etc., plus I knew pretty much what I wanted. I tried several other dealers and I felt I wa More

by Gary D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin White
Nov 11, 2016 -

Pearson Toyota responded

Thank you so much for your feedback about Pearson Toyota, Gary. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Kristin. Please let us know if we can ever help you in the future. Regards, Pearson Toyota Team

November 06, 2016

Buying A New Prius Celeste Cooke greeted us at the door and asked a few questions before showing only the models that we were interested in. She provided excellent in More

by silver prius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celeste Cooke
Nov 07, 2016 -

Pearson Toyota responded

Thank you so much for taking the time to provide such great feedback about Pearson Toyota. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Celeste was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team

November 05, 2016

Outstanding service from the Pearson team as usual! The service team is extremely professional in the way they take care of Pearson customers. I will definitely continue to use Pearson to service my 201 More

by donald.reeves1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in Service
Nov 07, 2016 -

Pearson Toyota responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Pearson Toyota on your 2011 Tundra. If there is anything more that we can do, please come back and see us again. Take care! Regards, Pearson Toyota Team

November 03, 2016

Great Customer Service Greg was a pleasure to work with, no stress, no pressure, let us take our time, test drove, very knowledgeable on all the vehicles. Best personality I More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Sewell, Marty Teasdale
Nov 04, 2016 -

Pearson Toyota responded

Thanks for this nice review about Pearson Toyota! Greg truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs on your new Highlander. Regards, Pearson Toyota Team

November 03, 2016

purchased a 2017 Camry XLE Purchased a new vehicle and was treated with respect and dealt with fairly with everyone I dealt with. John Spain was excellent to work with and very More

by James Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spain, Marty Teasdale
Nov 04, 2016 -

Pearson Toyota responded

Thanks for your outstanding review, James! We’re very happy to hear that John and Marty were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Pearson Toyota Team

November 01, 2016

Outstanding customer service I had a outstanding interaction with the sales person name Gregg, he was honest and upfront and pleasant to talk to. He help me find the vehicle I pur More

by fullerh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg
Nov 02, 2016 -

Pearson Toyota responded

Thank you for taking the time to write this 5-star review about Pearson Toyota. We strive to provide courteous service to all our guests and are glad to hear that Gregg helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Pearson Toyota Team

November 01, 2016

Service Department The service department did a great job completing my 10,000 mile service and state inspection in timely manner. Jeff Neise did a great job as a servic More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Neise
Nov 02, 2016 -

Pearson Toyota responded

Phil, thank you for the awesome feedback about Pearson Toyota! You're right, Jeff is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, Pearson Toyota Team

October 30, 2016

Knowledgable, Friendly, Listened to what I wanted. Was friendly, helpful, answered all questions fully, Listened to what I needed and wanted, No hype or sales pressure. I have recommended Pearson to m More

by SilverLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason D. Landen, Walter L. Powers, Manager can't remember his name
Oct 31, 2016 -

Pearson Toyota responded

Thank you for leaving Pearson Toyota this great review. We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Pearson Toyota Team

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