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Pearson Toyota

Newport News, VA

3.8
595 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 595 reviews

December 27, 2016

Great Customer Service. A loyal Toyota and Pearson customer for years - don't waste time looking elsewhere. Customer service is A + at this location. I appreciate the time More

by Nuttycombefamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
December 19, 2016

Good Experience Excellent sales experience. Fair price was provided upfront along with all taxes and fees. Car was picked up, delivered and detailed in one-day. Exce More

by Monte
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in sales and Walter in finance
December 17, 2016

Car buying as it should be! Pearson Toyota, with Greg Sewell as the salesman, made buying my new car rewarding. He took the time to listen to what we wanted...and when they didn' More

by Jacobpalin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Sewell
December 02, 2016

Buying a new truck Jason was a great salesman--he made sure I was happy with every aspect of buying my new truck. Everybody that I worked with went out of their way to m More

by bigfoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, is the only name I remember---I am not good with names
November 30, 2016

Routine oil change Overall good experience. My service advisor was pleasant and patient and explained future maintenance in a non pressure way. She was also accommodatin More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think her name was Becky
November 30, 2016

Buying new car I had been to about 5 other dealerships (and this one once) but was turned off due to somewhat pushy salesman and feeling like I was being taken advan More

by RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory and Carl
November 25, 2016

Wonderful times Just walking in the building, there was an amazing atmosphere that was filled with people willing to help you out within a matter of seconds! Very wil More

by Crowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaymes
Nov 26, 2016 -

Pearson Toyota responded

Thank you for leaving us this great review about Pearson Toyota. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Pearson Toyota Team

November 24, 2016

great experience Fast, efficient, listened to our needs. Sales and finance were great, walked us through process, made it easy. Was in and out very fast! awesome! More

by ertrauma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Landen
Nov 25, 2016 -

Pearson Toyota responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Pearson Toyota was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team

November 18, 2016

Service Department You need to train your 'new' service writers in customer relations. I was told the service I was having performed took approx. an hour and ten minutes More

by jwd27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Nov 18, 2016 -

Pearson Toyota responded

Thank you for alerting us of this issue about the service here in Pearson Toyota. Our top priority is delivering 100% customer satisfaction, and we'd like to extend our sincerest apologies for your recent experience. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, Pearson Toyota Team

November 17, 2016

Fast and courteous! Friendly and professional! That's the two words to describe Pearson Toyota. I called to make an appointment to have my oil changed and tires rotated. More

by dannyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Neise
Nov 18, 2016 -

Pearson Toyota responded

Thank you for taking the time to share your experience at our service center here in Pearson Toyota. We’re glad to hear you found us professional and friendly. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Regards, Pearson Toyota Team

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