Pearson Toyota
Newport News, VA
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Great Dealership Great service!. They helped me get exactly what I wanted and needed. Would definitely recommend it to anyone. Sales person Lyndon kept me updated on m Great service!. They helped me get exactly what I wanted and needed. Would definitely recommend it to anyone. Sales person Lyndon kept me updated on my order and was very friendly. More
Great Service Purchased my car in 2006 and have dealt with the dealership ever since. Always great service. I wish they would offer basic car wash with each servic Purchased my car in 2006 and have dealt with the dealership ever since. Always great service. I wish they would offer basic car wash with each service. That would be really nice More
Rav4 Purchase and service department This was our second new car purchase at Pearson and it has been nothing but top notch from our two sales people, Celeste and Ben to management, Marty! This was our second new car purchase at Pearson and it has been nothing but top notch from our two sales people, Celeste and Ben to management, Marty! We always get treated with the utmost respect and they make the car buying experience the best, to include the delicious complimentary can of mixed nuts after the sell! However, we were a bit disappointed with the courtesy of the service department when we mistakenly went there for the Sentinel treatment. Three service department employees were a bit rude in redirecting us when all they had to do was tell us where we needed to go in a polite manner. More
Work done quick and good! I made an appointment with Jose Becerra and came in a little early. The oil change and multi-point inspection was done in less than 30 minutes! The pr I made an appointment with Jose Becerra and came in a little early. The oil change and multi-point inspection was done in less than 30 minutes! The price was reasonable. Thanks guys! More
7 hours for a 3 hr max repair! I had a 10 am appointment for a repair that was estimated 2 -3 hours and I, after calling 3 times, wasn't able to pick up my car until close to 5pm! I I had a 10 am appointment for a repair that was estimated 2 -3 hours and I, after calling 3 times, wasn't able to pick up my car until close to 5pm! If someone has an appointment, the dealership should keep it! People have to arrange their days around things like this and it completely screwed my entire day! I'm pretty sure I was not their priority because they were replacing an item on my car that Toyota had a "campaign" for; not a true recall, just an identified issue. Why do I think this? Because this is the second time this happened! The first time was for a different "campaign". The Customer Service Rep. tried to quell the situation by giving me a free car wash. It wasn't his fault. He can't force them to work on my car! Utterly disappointed! I'm not even sure if I will use this dealer for any further maintenance on my vehicle. More
Purchase of a new vehicle at Pearson Toyota Met with Greg Sewell, to look at a new Toyota 4 Runner. Greg was very friendly , not pushy, and was knowledgeable about the features of the vehicle I Met with Greg Sewell, to look at a new Toyota 4 Runner. Greg was very friendly , not pushy, and was knowledgeable about the features of the vehicle I was interested in. The whole process was smooth , and professional, and while they did not have the exact vehicle on the lot they quickly located one and it was on the lot in a couple of days. We ended up purchasing the 4 Runner and the customer service has so far been excellent. More
Camry Purchase Great deal on the car, no pressure with the test drive. Johnathan was very knowledgeable on all of the vehicle options and servicing of the vehicle. Great deal on the car, no pressure with the test drive. Johnathan was very knowledgeable on all of the vehicle options and servicing of the vehicle. Thanks More
Review Friendly sales person, let me drive everything, helped me decide on a vehicle I needed. Matched another dealers price! Overall good experience. Would Friendly sales person, let me drive everything, helped me decide on a vehicle I needed. Matched another dealers price! Overall good experience. Would recommend to others. More
Quality product and professional & knowledgable sales staff I'm a real estate broker with over 25 years in the business. Before visiting Pearson, I had already decided Toyota would be my choice. I need transpor I'm a real estate broker with over 25 years in the business. Before visiting Pearson, I had already decided Toyota would be my choice. I need transportation that is comfortable, safe and VERY dependable. I have family members that currently own Toyota products and have since 2006. Their experience convinced me that Toyota would be my choice. Upon arrival at Pearson, I met with a sales rep to discuss what I was looking for. He was extremely knowledgeable of the products and was able to show me what I was looking for almost immediately. The experience was pleasurable from beginning to end. More
absolute best vehicle purchase experience John Spain made the purchase THE BEST I have ever had. He was very knowledgeable & helpful which made the purchase easy . Everyone else involved in my John Spain made the purchase THE BEST I have ever had. He was very knowledgeable & helpful which made the purchase easy . Everyone else involved in my purchase were excellent More