Pearson Toyota
Newport News, VA
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OUTSTANDING, PROFESSIONAL SERVICE AGAIN! THIS IS MY TEAM! Since I have a great positive history with and have trusted Pearson Toyota for years with the servicing my two vehicles, I also naturally trust them w Since I have a great positive history with and have trusted Pearson Toyota for years with the servicing my two vehicles, I also naturally trust them with state inspections. While I do want them to point out anything that disqualifies my vehicle from passing inspection or would be unsafe for me or my wife, at the same time I don't want them to "find" unnecessary things that don't need replacing, like tires, oil filters, brakes,, etc., as I have unfortunately encountered in the past from less reputable service centers that do state inspections. They gave me a next-day appointment I requested, took good care of me and the car, got it done in a reasonable amount of time, have a great waiting lounge with drinks, snacks, newspapers, and free wifi. Computers are available, even a TV room and play area for little kids.I was pleasantly relaxed the whole time. And there were no unnecessary charges!! Thank You again! More
Great service Everyone was really friendly. The sales rep "Gregory" did everything he could to get me the truck I wanted. He kept me updated every step of the way. Everyone was really friendly. The sales rep "Gregory" did everything he could to get me the truck I wanted. He kept me updated every step of the way. More
Good purchasing experience The knowledge and the friendliness of the sales rep. He was very efficient in speeding the paperwork along since we had some time restraints. He volun The knowledge and the friendliness of the sales rep. He was very efficient in speeding the paperwork along since we had some time restraints. He volunteered to help us with all the electronics indefinitely into the future. Overall a pleasant experience. More
State inspection work in. Since I'm in the process of moving I did not realize until May 30th that my inspection was due to run out in 2 days. After explaining my situation I Since I'm in the process of moving I did not realize until May 30th that my inspection was due to run out in 2 days. After explaining my situation I could not believe and felt very fortunate that your service people were willing to work me in so that I could receive a new inspection sticker. It was very much appreciated. More
Loud music Turn down the music in show room so loud could not talk to sales person at the table to loud great dealership good job a Turn down the music in show room so loud could not talk to sales person at the table to loud great dealership good job a More
2003 Toyota Sequoia Service Service Manager is honest and confident. He provided good detail on what services and maintenance my vehicle needed. Prompt and courteous. Though my v Service Manager is honest and confident. He provided good detail on what services and maintenance my vehicle needed. Prompt and courteous. Though my vehicle could've used a free car wash, for the cost of service and repair. I suggest to give free basic wash and vacuum for services and repair in excess of $150; for good regular customer relations. More
Amazing Experience! This dealership and salesman (Greg Sewell) went above and beyond to give us the best deal, the best customer service and the best overall experience w This dealership and salesman (Greg Sewell) went above and beyond to give us the best deal, the best customer service and the best overall experience we've ever had at a dealership! We ended up buying our 2017 Toyota Tacoma here because of the phenomenal professionalism and respect they give their customers! It's worth the drive if your in state! You won't be disappointed! More
Great Service We have dealt with Pearson Toyota for over 30 years and have always been pleased with the service we've received. Whether purchasing a vehicle or ge We have dealt with Pearson Toyota for over 30 years and have always been pleased with the service we've received. Whether purchasing a vehicle or getting one of our Toyotas serviced, everyone we encounter at Pearson is professional, knowledgeable and very friendly. I would highly recommend Pearson!! More
Awesome Service I recommend Pearson Toyota. Awesome dealership. Jaymes Davidson has been my salesman since Rav 4"s were introduced to the public. I have since purcha I recommend Pearson Toyota. Awesome dealership. Jaymes Davidson has been my salesman since Rav 4"s were introduced to the public. I have since purchased 4 cars from him and this is my fifth. He is not pushy and very well trained. More
Professional, prompt, efficient Pearson Toyota and my Service Advisor Jose Garcias has addressed every warranty/service concern/issue to my complete satisfaction. Management and Ser Pearson Toyota and my Service Advisor Jose Garcias has addressed every warranty/service concern/issue to my complete satisfaction. Management and Service truly practice the 3 most important words in business . . . "Please the Customer". More