Pearson Toyota

Disappointing 'Service' First of all, this was not really a service visit because my car was not fixed during this visit. I needed my left brake light replaced, requiring a First of all, this was not really a service visit because my car was not fixed during this visit. I needed my left brake light replaced, requiring a part that you did not have in stock. I was not told this. There was plenty of time to order it between the day I made my appointment & the day of my visit but that wasn't done. So my visit was a waste of time. Also, I was told by Brittany that as soon as the replacement light came in, I could get it installed but that wasn't the case either. More

Pearson is great! We have been with Pearson Toyota from their start in Newport News. The service department is absolutely the best! Pearson Toyota always make you feel We have been with Pearson Toyota from their start in Newport News. The service department is absolutely the best! Pearson Toyota always make you feel as if you are their only customer and that, when you leave, all of your needs have been met to your satisfaction. More

Purchasing a Ford F-250 Amazing dealership, amazing employees that make the purchasing of a vehicle very smooth and easy. They truly do care about their customers as they wen Amazing dealership, amazing employees that make the purchasing of a vehicle very smooth and easy. They truly do care about their customers as they went above and beyond with me. Greg Sewell is one of the best employees of a company I have ever met with in my life. His customer service skills were amazing and he went out of his way to ensure my that I was comfortable with my purchase. I drove all the way from Maryland to the dealership and the dealership wanted to make sure that drive wasn’t a waste of time and they did what they had to do to make the deal work. I highly recommend anyone looking for a vehicle, new or used, check out Pearson Toyota’s inventory and ask for Greg. More

30K Camry service Were expecting my arrival at appointment time. Explained what service involved, how much it would cost, and how long it takes. All was as promised Were expecting my arrival at appointment time. Explained what service involved, how much it would cost, and how long it takes. All was as promised. More

Wonderful First Time Buying Experience. I had a wonderful experience at Pearson this week. This was my first time purchasing a vehicle, and my sales rep, Lyndon, was wonderful. He was knowle I had a wonderful experience at Pearson this week. This was my first time purchasing a vehicle, and my sales rep, Lyndon, was wonderful. He was knowledge, calm, and answered all of my many questions. He put me at ease and assured me that I was making the right decision to purchase through Pearson. I will definitely recommend this dealership to friends and family, and will especially recommend Lyndon. More

Oil Change I waited for almost 2 hours for an oil change. Asked when will my vehicle will be ready. I continued to wait for checkout. Unhappy I waited for almost 2 hours for an oil change. Asked when will my vehicle will be ready. I continued to wait for checkout. Unhappy More

Observance Jorge Oquendo was extremely courteous and considerate. I don't recall ever working with anyone there who wasn't. I appreciate that! Sincerely, Lil Su Jorge Oquendo was extremely courteous and considerate. I don't recall ever working with anyone there who wasn't. I appreciate that! Sincerely, Lil Sutton More

no pressure Friendly Staff. automobile options are clearly written and presented. finance options clearly written and presented. extended service options are cle Friendly Staff. automobile options are clearly written and presented. finance options clearly written and presented. extended service options are clearly written and presented. no pressure at any time. no "hard" sell or manipulations to choose a more expensive option. questions answered patiently and professionally. More

Outstanding Service This was my first time buying a car so I was pretty scared and didn’t know what to expect, but Ron helped make the process easy. He was a great salesm This was my first time buying a car so I was pretty scared and didn’t know what to expect, but Ron helped make the process easy. He was a great salesman and I would highly recommend him to anyone that is looking for a car. He and Greg both helped me find the car that I wanted and get into it as soon as possible. Process didn’t take long at all. I’ll definitely consider this place for my second car! More

BEST KEPT SECRET IN NEWPORT NEWS!!!! I have dealt with every Toyota dealership in Virginia Beach and Chesapeake. We were so stressed out from the pushy sales staff at every dealership. I I have dealt with every Toyota dealership in Virginia Beach and Chesapeake. We were so stressed out from the pushy sales staff at every dealership. I thought buying a new car was going to be an exciting time, but I was wrong. Everyone told us about how stressful it was going to be. We heard so many horror stories that I almost decided to forget about buying a new car. I decided to call one more place, and that was Pearson Toyota. I told the ladies what I was looking for, and they sent me the information ASAP!!! I was so impressed with the ladies that handled the online sales that I made an appointment for the next day. Lyndon called us to introduce himself and to see what time we were available to come and see the vehicles. When we arrived he had the vehicles in place, and ready for us to test drive. It was nice to finally see a salesperson doing what they need to do to help the customer find the right vehicle. We could not have asked for a better salesperson!!!! He took his time explaining the safety features which was really important to us, and he made sure that I could operate those features before moving on to the next one. It was the safety features that made us go from looking at the LE PLUS to XLE. Everybody in the dearship was so friendly, and they really made us feel welcomed!!! We decided we wanted captain chairs in the back, and Shannon was able to locate our vehicle. She was the nicest manager that I have ever met while vehicle shopping. What really impressed me was when Shannon found a vehicle with crossbars and parked it beside the vehicle without the bars. I wanted the crossbars and my husband did not. Once he saw how nice they looked we definitely wanted that added feature. Not many managers would have done that!!! Thanks Shannon!!!! When it came time to go into the finance office which I call the "shark tank" due to my previous experiences with other dealerships we were amazed!!! The finance manager was so NICE and FRIENDLY!!!! HE did a great job explaining every part of the contract. It was quick and simple!!!! The environment is relaxing and casual yet professional. Pearson Toyota has a great selection of vehicles, and if they dont have exactly what you want they will find it!!! Some places try and sell you something that you dont want, or they tell you they have it and they don't!!!! They are straight forward at Pearson Toyota!!! No one can believe me when I tell them about our wonderful experience with Pearson Toyota!!! They made car buying what it should be...... ENJOYABLE !!! It's a shame we had to go all the way to Newport News to buy a vehicle, but I can definitely say it was worth the trip!!! This is our first Toyota, and we love it!!! More