Pearson Toyota

Very good Customer since 1997 and always experiencing good service, always getting a call if something additional needs to be done and having the vehicle ready Customer since 1997 and always experiencing good service, always getting a call if something additional needs to be done and having the vehicle ready when promised. More

broken sun visor Pearson special ordered my sun visor without having to pay for it in advance if I scheduled an appointment for the repair. Got the repair done the ne Pearson special ordered my sun visor without having to pay for it in advance if I scheduled an appointment for the repair. Got the repair done the next week. arrived a little early and was actually paying the cashier 10 minutes after my scheduled appointment time.! Silver Team manager Jeremy was polite and informative. the only reason I didn't give this a five star was because the young man who was doing the intake paperwork never said a word to me while I was waiting, even after he finished the car ahead of me. He finally came back out and took my info, but it would have been nice if he acknowledged my and told me what the intake procedure was.The rating below refers to jeremy wolfe, not the intake guy. More

Charged for nothing Very bad customer service rude service advisor! Stephanie Landry. They charged me for the inspection fee even it was rejected already, while I did th Very bad customer service rude service advisor! Stephanie Landry. They charged me for the inspection fee even it was rejected already, while I did the inspection elsewhere easily! More

Warranty work! My 2018 Toyota RAV4 had plastic deformed on the top of the third brake light molding. They ordered the parts. I made an appointment and that same day My 2018 Toyota RAV4 had plastic deformed on the top of the third brake light molding. They ordered the parts. I made an appointment and that same day my ride was ready to go! The Gold Team has always taken care of my service issues! More

25% upcharge Asking how they explain the 25% upcharge resulted in my being told that I shouldn’t have seen the actual estimate from service and that I was too stup Asking how they explain the 25% upcharge resulted in my being told that I shouldn’t have seen the actual estimate from service and that I was too stupid to understand. No feedback while days long repair was being done. No rental car or loaner car offered until it was too late to matter. Cashier would not accept check plus credit card for payment. (POLICY= only accept CASH + credit card.) if you have a $30,000+ car you will be treated with respect; if you have an “old’ Toyota, and have a 30 year record with Denbigh/Pearson, you are a flea biting their necks. More

I would and have already recommend this dealership! I was hesitant coming in but Anthony and Greg took my stress away. They didn't put any pressure on me and let me make the choices. Thanks Guys!! I was hesitant coming in but Anthony and Greg took my stress away. They didn't put any pressure on me and let me make the choices. Thanks Guys!! More

Awesome dealership! The Pearson dealership is heads above all other dealerships! From the initial greeting, during the sale, and after the purchase, their treatment was The Pearson dealership is heads above all other dealerships! From the initial greeting, during the sale, and after the purchase, their treatment was amazing!!! I felt like a queen! Greg Sewell was extremely helpful and Sam Saulter knocked it out of the park! Thank you Pearson Toyota for offering me an experience of a lifetime! More

Great Service Writer I visit a lot of dealerships across the country...Marcus gave me the best service I have had in a long time. Keep up the great work!! I visit a lot of dealerships across the country...Marcus gave me the best service I have had in a long time. Keep up the great work!! More

Superior Customer Service Overall my experience with Pearson Toyota was GOOD. The Sales Consultant, Anthony Ray provided superior service. He worked very hard to earn our bus Overall my experience with Pearson Toyota was GOOD. The Sales Consultant, Anthony Ray provided superior service. He worked very hard to earn our business. He answered all of our questions very truthfully and professionally. It was indeed a pleasure working with him. I was somewhat concerned about the manner in which the Business Office handled my "deposit" but that was cleared up and of no fault of Mr. Ray's. I would recommend Anthony and Pearson Toyota to all of my family and friends. D. Hayes More

We love our new car! My husband and I came to buy a new car, we had our 2 year old with us. We were dreading this visit. It took all day because of choosing the right car, My husband and I came to buy a new car, we had our 2 year old with us. We were dreading this visit. It took all day because of choosing the right car, dealing with trade in details, etc. Carlanda, Shannon, Jackie and finance manager, John, made this experience seem way less stressful than it actually was. We left feeling like a part of the Pearson Toyota family. We are so happy with our 2018 Rav4 hybrid! Thank you to those 4 for helping us!!! More