Pearson Nissan Of Ocala - Service Center

Their service is very good and employees are very nice they don't take too long to finish their work. they don't take too long to finish their work. More

I have been very satisfied with the service I have received at this dealership. I always bring my car in whenever it needs service. Their Service Advisor Zach McQuaig always provides great customer se received at this dealership. I always bring my car in whenever it needs service. Their Service Advisor Zach McQuaig always provides great customer service. He keeps me informed and my car is ready promptly as promised. More

Zach in service is the very best. They did a big service on my car and did it quickly and brought the car cleaned up beauticul They did a big service on my car and did it quickly and brought the car cleaned up beauticul More

I use this dealership because it is close for me to oil changes and get my vehicle checked for problems. changes and get my vehicle checked for problems. More

Isaac very helpful courteous service explained every detail answer all my questions thank you Isaac. detail answer all my questions thank you Isaac. More

Very nice service will be back again . Very fast and efficient service . Thanks a lot ISSAC Very fast and efficient service . Thanks a lot ISSAC More

Thank you for the wonderful experience repairing the passengers side view mirror. Vanessa was very friendly and fabulous. passengers side view mirror. Vanessa was very friendly and fabulous. More

Slow, after you buy the vehicle you become unimportant. In the definition of Everything Wrong With America Presently, you and how you treat paying customers are there. The old days were different when the In the definition of Everything Wrong With America Presently, you and how you treat paying customers are there. The old days were different when the customer received a loan from the dealer instead of the bank paying you directly, the customer was treated better, even after or should I say ESPECIALLY after they purchased a brand new vehicle. Buying a car nowadays is like going to McDonald's. That you, McDonald's of nissan More

My experience with the dealership prior to being given the keys was exceptional: managers, finance department. The salesman was a good go-between during negotiations, despite pronoucing the car wrong. I the keys was exceptional: managers, finance department. The salesman was a good go-between during negotiations, despite pronoucing the car wrong. I asked him about it. He shrugged, saying, Ariyah, Ariah what's the difference. When he showed me the secret compatment under the dash, I was delighted and wondered what it could be used for. He said, A Gun!! I was startled. It may seem reasonable considering the dealership is in Ocala, Florida, but I am from Illinois and don't share the state's affinity with guns. I was offended. Just before being given the keys, the salesman asked if I wanted the vanity plate from my trade-in put on my new Ariya. I said absolutely not. He rushed off, came back saying it was too late, the plate had already been installed. I was very upset and disappointed. I requested that the plate frame be removed. I was told that would be okay. Arrangements were made for me to come in the following morning at a mutually agreed upon time. I arrived the next morning. The salesman was not there. The manager said he tried calling him but didn't get an answer. I wanted to confirm with the managers that the plate frame removal had been approved. They were shocked that a front plate had been installed, saying they NEVER put front plates on cars. They gave me a We Owe approving the work along with a loaner. I also mentioned that I was surprised that they allowed the salesman to call the car Ariah, and they said they'd talked to him several times and he just won't do it. The salesman arrived 20 minutes late, gave a cursory apology like it was no big deal, and started to walk me to my car. We got in, and he proceeded to call the car Ariah and I called him out on it. I told him it made him look bad, the dealership look bad, and seemed like he didn't know his product. He became defensive, which is understandable I guess, and asked if I'd rather have another salesman show me my car. He went on to say that he was the only one at the dealership that knew the car's features. Actually, he didn't know the features. He figured them out as he went, with me reading the Quick Start Manual aloud so he could figure out the auto park feature. He initiated Alexa for me as a Guest. It worked fine in front of the dealership, but it's been 3 weeks and I'm unable to use it at all. I've had two phone calls already with Nissan and am expecting another one to resolve the problem. When I arrived at the dealership to have the license frame removed, I was greeted by the salesman. The outside vendor who was to do the work had not yet arrived. The salesman attempted to call him at his place of business and became engrossed in a conversation with someone about installing a bumper for his sister's car. In the meantime, I called the outside vendor directly on his cell phone. He was having breakfast and would be there shortly. He knew I had a loaner. When the salesman finally got off the phone (I actually had to wait for him to finish his call, he knew I was waiting, and didn't seem to care), I asked where my loaner was. He knew nothing about it. However, he did make the necessary arrangements with the receptionist, commenting to her that he didn't know why I needed a loaner; the job would only take a couple of hours. The receptionist pulled me aside and told me I needed to access my Nissan portal where my $500 deposit was so I could transfer it over to the dealership. I told her I would do that when I got home, which I did, but the page was no longer available. Five hours later when picked up my car, I wasn't 100% happy with the job. The salesman kept countering that it looked fine, and actually said that I should be happy with it for what it cost them to fix it. On my way home, he called to say " You gotta get us that $500." I was incensed. I told him Nissan already had $500 of my dollars and weren't getting more. I went online again and found something that said it was the dealer's responsibility More

Isaac was very professional and courteous. Service was fast and efficient. Thank you for your help. Service was fast and efficient. Thank you for your help. More