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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,830 Reviews

3,830 Reviews of Pearson Nissan Of Ocala - Service Center

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April 26, 2023

Easy to get an appointment. Was right on time when I arrived. I didn't have to wait long More

by TRUDYRAMDATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Pearson Nissan Of Ocala responded

We're glad you didn't have to wait long during your visit, Trudy! We hope that your vehicle is running smoothly and look forward to your next appointment! Thank you! - Pearson Nissan of Ocala

April 26, 2023

Jimmy M was outstanding solving an engine problem that had no “check Engine” light!! Big Mike, my sales rep went out of his eay to make sure everything went ad smooth as clock work; He and Miles worked More

by SARGERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Big Mike, Miles, David were all pleasure to work with work wirh!!
Apr 27, 2023 -

Pearson Nissan Of Ocala responded

We're happy Jimmy could solve the engine issue for you, and that Big Mike and Miles made your recent purchase great! We look forward to seeing you back in the future! Thank you! - Pearson Nissan of Ocala

April 23, 2023

Noticed my 2019 Nissan rouge had a leak that was damaging the headliner. No big deal cause I got the extended warranty! HA! They refused to help me so I decided to contact Nisan corporate where I was told to More

by Yugiohian34436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review. We sincerely apologize for these frustrating experiences. Please feel free to contact me directly if you'd like to discuss the situation further. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

April 22, 2023

People were very friendly and helpful. They completed my car in a very quick amount of time. More

by LINDACAV3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peeples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Pearson Nissan Of Ocala responded

Linda, We appreciate the kind words for our team and are glad we could get your vehicle completed fast. We hope to see you for your next routine visit! Thank you! - Pearson Nissan of Ocala

April 21, 2023

Very accommodating at taking care of my needs at short notice in a professional manner. I was very pleased with the service that was provided. More

by sanjuan1155@gmail.com
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 24, 2023 -

Pearson Nissan Of Ocala responded

We're so glad we could assist you! Thanks for the kind review and please don't hesitate to reach out if our Pearson Nissan of Ocala team can be of service again in the future!

April 21, 2023

Excellent customer service and support , answering all of my questions and responding to the messages I left on voicemail. Would highly recommend this dealership to anyone needing service. More

by TONYWILKINSON1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Pearson Nissan Of Ocala responded

Hi Tony, We're so happy we could make this such a great experience and help answer your questions! We hope that you are enjoying your vehicle and look forward to your next service appointment! Thank you for being a Pearson Nissan of Ocala customer!

April 21, 2023

I am suppose get my car seat changed out for over a month now and still can’t here back from the service department on any update as to when and If they are still taking care of it. More

by Jahneisha Withey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Beck
Apr 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for reaching out, Jahneisha. I'm sorry to hear about the lack of communication from our team and will be contacting you shortly so we can discuss this situation in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

April 17, 2023

Excellent customer service! Was easy to make appointment. Very comfortable with the process. Will use again. More

by YADDA224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
Apr 18, 2023 -

Pearson Nissan Of Ocala responded

Hi Yadda, we're delighted to hear that you had an excellent experience with us at Pearson Nissan of Ocala! We're glad that scheduling an appointment was easy and that you felt comfortable throughout the process! We appreciate your business and look forward to serving you again in the future! Thank you!

April 17, 2023

Zack handled the service for me. Work was done quickly. Waiting area was clean and comfortable. Thank you. More

by tomih
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 18, 2023 -

Pearson Nissan Of Ocala responded

We're glad Zack made the appointment great for you! Thank you for saying such kind things about our team and dealership! We look forward to seeing you again! - Pearson Nissan of Ocala

April 16, 2023

The service manager is rude is literally needs to be fired! He gave me the most disgusting look More

by KIARAMERRILL08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Beck
Apr 26, 2023 -

Pearson Nissan Of Ocala responded

Hi Kiara, thanks for taking the time to provide us with this important feedback. Please reach out to us here so we can try and understand more of what happened. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

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