Back

Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,811 Reviews

3,811 Reviews of Pearson Nissan Of Ocala - Service Center

Sort by
July 22, 2023

Then two guys are awesome help, and informative. . now they want me two type more ish, not the guys the survey More

by markme231990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Hey Mark! Thanks for the great review. We're glad our team was helpful and informative during your visit to Pearson Nissan of Ocala. We appreciate your feedback, and we hope to see you again soon!

July 21, 2023

They are professional when you arrive to drop off your vehicle and the service advisor listens to your concerns. More

by lijah4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the positive review! We're glad to hear that our team at Pearson Nissan of Ocala provided professional service and listened to your concerns. We appreciate your business and hope to see you again in the future!

July 21, 2023

I took my 2021 Nissan Rogue in for scheduled maintenance oil change without an appointment around 11am. The had the work done, ready to be picked up, and it was cleaner than the hen I dropped it off. Servic More

by JOSEPH.BYDRAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Hey Joseph, thank you for choosing Pearson Nissan of Ocala for your 2021 Nissan Rogue scheduled maintenance. We're happy to hear that our team provided you with a prompt and efficient service experience. We appreciate your recommendation and look forward to serving you again in the future!

July 20, 2023

Has to get my oil change almost a month early over a few miles. I spent over $20k on this used car & was trading it in this December. I will be sure to take my business elsewhere. If one oil change w mak More

by orchid.impetus-0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Thank you for reaching out. I'm sorry to hear of your frustration and would appreciate the opportunity to discuss the situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Nia Orona - Owner Loyalty Manager - (352)622-4111

July 20, 2023

Called in appt. for a tire repair-got there 20 minutes earlier than scheduled time-was told by service rep it would be 1 to 1&1/2 hrs for repair. Service took 1 hr More

by jar1246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Pearson Nissan Of Ocala responded

Thank you for bringing this to our attention. We apologize if the wait time was longer than expected, but we're glad that your tire repair was completed successfully. Your feedback is important to us and we'll use it to improve our service in the future. Have a great day!

July 20, 2023

Bought used car elsewhere; paid $160 to look at all. All they found was motor mount issue & told them about fuel/air code & replaced. Next day came back for same knocking noise. Then Tie rod boot VERY o More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review, Kathy. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

July 20, 2023

Isaac Velazquez was very professional and helpful. Great customer service. Very clean workspace. Will use him again. More

by Jim D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Pearson Nissan Of Ocala responded

Hey Jim, thank you for the kind words! We're glad that Isaac provided you with an excellent service experience. We appreciate your support and look forward to serving you again in the future at Pearson Nissan of Ocala. Have a great ride!

July 19, 2023

Christina went beyond to get the problem solved and also the technician. I’m very grateful. Thank you More

by kevinb8177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review, Kevin! We're glad that Christina and our team went above and beyond to fix issues with your vehicle. Your satisfaction is our top priority at Pearson Nissan of Ocala. Have a wonderful ride!

July 19, 2023

Brian did a superb job on getting my car serviced. He explained everything about what charged and what was under warranty. More

by Dcavender94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collins
Jul 20, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're pleased that Brian provided excellent service and explained everything clearly. We appreciate your business and hope to see you again at Pearson Nissan of Ocala!

July 19, 2023

Christina and a technician work very quickly to have the car back on the road safely. My wife and I are very grateful. More

by kevinb8177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're glad Christina and our technician were able to get your car back on the road safely. We appreciate your business and hope to see you again at Pearson Nissan of Ocala!

...
67
...