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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,811 Reviews
Call Service Center (352) 622-4111

3,811 Reviews of Pearson Nissan Of Ocala - Service Center

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July 23, 2023

Worst dealership ever. I would never do business here again. Absolute scam on people and complete rip off. Charged $370 to look at vehicle and not even fix or let me know w More

by Kipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review, Kipp. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly if you'd like to discuss this situation in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

July 23, 2023

I appreciate how they took the time to text me important details about my car that needed attention. More

by DSANDERS352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Thank you for your kind words! We are delighted to hear that you appreciate the effort we put into ensuring you are well informed about your car's condition at Pearson Nissan of Ocala! Our main priority is to provide excellent customer service and keep you safe on the road.

July 23, 2023

Great service. Pleasant service representatives. Clean showroom and facilities. Nice waiting room, snack and beverage area. More

by VASCONY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're happy to hear that you had a great service experience at Pearson Nissan of Ocala. We appreciate your business and shall see you on your next visit! Safe travels!

July 23, 2023

They did well and kept in contact with me during the time they serviced my vehicle until the time they were done. More

by diondrapinckney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Diondra, thank you for taking the time to leave us a review. We're glad to hear that our team kept in contact with you throughout the service process. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you! - Nia Orona - Owner Loyalty Manager - (352)622-4111

July 23, 2023

Took great care of me for a last minute emergency call. Tim as always if amazing came out and spoke with me regarding my vehicle & what he was doing to correct the situation. More

by KIMKOS344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim is amazing, Brian Collins
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're glad that Tim was able to assist you right away. At Pearson Nissan of Ocala, we strive to provide excellent service and take care of our customers' needs. Drive safely, and we hope to see you again in the future!

July 23, 2023

Isaac is hands down one of best Service Reps I ever had. He is attentive, a great communicator, and gets you in and out as quickly as possible. I highly recommend. More

by Tammy M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Hi Tammy! Thank you so much for the kind words about Isaac! We're glad to hear that he provided you with exceptional service. We appreciate your recommendation and look forward to assisting you in the future at Pearson Nissan of Ocala. Have a great day!

July 23, 2023

Very efficient and thorough service. Xxxxxxx x x x f s h thank you. Will return again More

by LAMBPOST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collins
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

We really appreciate you taking the time to leave Pearson Nissan of Ocala this awesome review, thank you!

July 22, 2023

Zack McQuaig was great to work with. Great communication and top notch customer service. He gave me all the confidence in the world that we were well cared for. Pleasant experience for h More

by jeff.hill86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're glad to hear that Zack provided excellent communication and top-notch customer service. It's always our goal to make sure our customers feel well cared for. If you ever need any further assistance, don't hesitate to reach out. - Pearson Nissan of Ocala

July 22, 2023

Friendly staff that kept me informed while my car was being serviced. Work done in a timely manner. More

by AMTREESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're happy that our team provided you with excellent customer service during your visit. We'll see you next time at Pearson Nissan of Ocala!

July 22, 2023

Great customer service and very nice to work. They communicated well with us and seem honest too. We would go back again for service. Thanks! More

by MATTHEW.RAISCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collins
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Hey Matthew, thank you for the great review! We're happy to hear that our team at Pearson Nissan of Ocala provided excellent customer service and made your experience a positive one. We appreciate your recommendation and look forward to serving you again!

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