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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,808 Reviews
Call Service Center (352) 622-4111

3,808 Reviews of Pearson Nissan Of Ocala - Service Center

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August 19, 2023

Had to complain 3 different time to have my vehicle looked at and the I had to call back to see if the part came in to have it repaired and the vehicle still runs funny More

by BLOSSOMHIGH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review. This is certainly not the level of customer care we aim for and I will make sure this feedback gets addressed with our team so that we can take steps to improve our service & communication moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

August 19, 2023

Takes the time to listen to your questions, and concerns; regarding your vehicle. Very knowledgeable and incredibly friendly. More

by CLIFF1079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know you had a positive experience with our team at Pearson Nissan of Ocala. Thank you for your kind review! We'll see you next time. Have a great ride!

August 17, 2023

I brought my car for a recall repair and. It only took about 30 minutes. I was very pleased. More

by Debbiemiddleton32658
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 18, 2023 -

Pearson Nissan Of Ocala responded

Hi Debbie! Thank you for entrusting us with your car's recall repair at Pearson Nissan of Ocala. We greatly appreciate your business and the opportunity to serve you. We'll see you next time!

August 17, 2023

Service Advisor Samantha was fantasic, simply 5-Star. The truck was repaired as quoted, was ready when scheduled and most importantly appears to be "fixed right the 1st time". More

by BLACKJR974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know that Samantha provided you with excellent service and that your truck was repaired as expected at Pearson Nissan of Ocala. We appreciate the 5-star review! We'll see you next time!

August 17, 2023

I was very pleased with my results and service. I am never disappointed. Thank you for the kind service. More

by JAMESCAITLIN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Pearson Nissan Of Ocala responded

Hi James, we're so glad to know you had a positive experience at Pearson Nissan of Ocala. Thank you for your kind words and support! We'll see you next time!

August 16, 2023

Christina is the SWEETEST! ! I loved that she had her Halloween decorations up already! And my car was ready very quickly as well! More

by EMCCO16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know you had a positive experience with Christina and appreciated her festive spirit! It's also great that your car was ready quickly. We strive for efficient service, so seeing this reflected in your visit is wonderful. We hope to provide five-star service to you next time and encourage you to reach out if there's anything we can do to improve! Thank you!

August 16, 2023

Super helpful, we had no appointment, they accepted to look at my car, thankfully and discovered something that could have been a huge problem! More

by BCAT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Pearson Nissan Of Ocala responded

We're glad we could assist and help prevent a potential issue with your car at Pearson Nissan of Ocala. Thank you for trusting us! We'll see you at your next visit. Safe travels!

August 15, 2023

Every experience at Pearson Nissan is exceptional. They always provide wonderful service. Isaac is great at keeping me informed during my wait for service. More

by Fabian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Pearson Nissan Of Ocala responded

Hey Fabian, we're delighted to know that you've consistently had exceptional service experiences with Isaac and our team at Pearson Nissan of Ocala. Thank you for your loyalty and kind feedback! We'll see you next time. Safe travels!

August 13, 2023

Zach was very professional and personable and I will be back again. Service was exceptional More

by ABUENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the 5-star rating! We're pleased that Zach provided excellent customer service during your visit. We'll see you next time at Pearson Nissan of Ocala! Have a great ride!

August 13, 2023

I was very satisfied with the service I received at Pearson Nissan. My service advisor was Brian Collins. He was very knowledge about my questions and explained to me what I needed to know. Thank y More

by lmullen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collins
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Aug 14, 2023 -

Pearson Nissan Of Ocala responded

Thanks for the positive feedback! We're happy to hear that Brian was able to assist you effectively at Pearson Nissan of Ocala. We appreciate your feedback and see you next time! Have a great ride!

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