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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,845 Reviews

3,845 Reviews of Pearson Nissan Of Ocala - Service Center

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January 15, 2025

Always helpful on time and really takes good care of you so far they are #1 More

by rjohnson1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your amazing feedback! We’re so glad to hear that our team has been helpful, punctual, and focused on taking great care of you. Your support means the world to us, and we’re honored to be your #1 choice!

January 13, 2025

Great service from start to finish. Drove in the service bay and was met by a service writer and got to work on what needed to be done . Expected good service got great service . More

by richardandcherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your wonderful feedback! We’re thrilled to hear that your experience from start to finish exceeded your expectations. Providing great service is our goal, and we’re so glad we could deliver that for you. We appreciate your kind words and look forward to serving you again in the future!

January 13, 2025

Service representative (Vanessa) did excellent job of explaining the process, and kept informed about the work. More

by LOCHRANEHM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your feedback! We’re so glad to hear that Vanessa provided excellent service and kept you informed throughout the process. We truly appreciate your kind words and will be sure to share them with her. We look forward to serving you again soon!

January 12, 2025

Quick service for a walk in, friendly staff, Nd the coffee and wifi are a b8g plus More

by DANIELSWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your great feedback! We’re thrilled to hear that you received quick service and enjoyed our friendly staff, coffee, and Wi-Fi. We’re always happy to make your experience more comfortable. We look forward to serving you again soon!

January 12, 2025

Went for an oil change. Technician failed to secure oil cap. Drove home. Oil all over the place. Had to tow car back to you. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

We sincerely apologize for the inconvenience you experienced. We take full responsibility for the error, and we understand how frustrating this must have been for you. Please know that we are addressing this issue with our team to ensure it doesn’t happen again. We value your feedback and are committed to making things right. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

January 12, 2025

As a customer for a VERY long time I will no longer becoming to this Nissan location… yesterday I had a oil change that Vanessa stated would take no more than 1 hour… this was at 130.. I did not get my More

by HEATHER201392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Dean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

We deeply regret that your recent experience did not meet your expectations. As a long-time customer, you deserve timely service and clear communication, and we are sorry that we fell short of that during your visit. We truly appreciate your feedback and will use it to improve our processes moving forward.

January 11, 2025

All of the staff I’ve encountered each time I’ve visited the Pearson Nissan dealership have been professional, courteous, pleasant and knowledgeable. I will continue to use the service department for mainte More

by NICOBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Cristina was very helpful and professional. The initial quote was different from the final issue. They installed a remanufactured alternator but they charge me for a new one. More

by CARRIOJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosado
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your feedback. We’re glad to hear that Cristina was helpful and professional during your visit. We apologize for the confusion regarding the quote and the alternator charge. This is not the experience we want to provide, and we’ll be looking into this issue to ensure it’s resolved. Please contact us directly so we can address this matter and make things right for you.

January 10, 2025

Excellent service nice polite and very courteous personnel always willing to help and go out of their way for thei customers More

by gerardo1181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Got me in fast got the work done quickly at the stated price. Fast friendly quick service. One of the best dealerships that I have been to for service work. More

by nebeljeff22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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