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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,807 Reviews

3,807 Reviews of Pearson Nissan Of Ocala - Service Center

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February 23, 2024

Overall, I’m satisfied with the service experience. I’ll be driving my car and time will tell if I need to return for a third maintenance activity. More

by ASA.POOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Pearson Nissan Of Ocala responded

Hi Asa.Poole! We're glad to know you had a satisfactory service experience at Pearson Nissan of Ocala. We hope your car runs smoothly, but remember we are here for any future maintenance needs!

February 22, 2024

Every time I get an oil change, they never re-set. My message still reads oil change required. Also they rotated my tires with a nail in it and moved it to the front, tire pressure at 22 while the res More

by BURGMANL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Ziegaus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Pearson Nissan Of Ocala responded

It's disappointing to hear about your recent experiences with our service department. It's important that we provide thorough and accurate services, so it's concerning to see this feedback. We'd like the opportunity to address these issues directly - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

February 20, 2024

Isaac is always efficient and informative while completing his work. He provides excellent customer service. More

by Fabian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Pearson Nissan Of Ocala responded

Fabian, we're delighted to know that Isaac consistently provides excellent service at Pearson Nissan of Ocala. Thanks for your positive feedback!

February 20, 2024

The level of service and attention to detail that I received, exceeded any and all expectations that I had. 10/10 on all scales. More

by MAYSONET80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Pearson Nissan Of Ocala responded

We're thrilled to know that our Pearson Nissan of Ocala team exceeded your expectations! Your feedback means a lot to us. Thank you for sharing your experience, and we look forward to serving you again in the future.

February 18, 2024

It is a big pricing compare with other places but customer service is good! Service was fast but unfortunately the car wash was broken. More

by GABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Pearson Nissan Of Ocala responded

Gaby, thanks for your feedback! We're glad to know you found our service at Pearson Nissan of Ocala fast and satisfactory. Sorry about the car wash - we'll make sure it's up and running next time you visit us!

February 16, 2024

Zach in the service department is the best in the business. That is why i keep coming back to Pearson Nissan. More

by CGPITT30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Pearson Nissan Of Ocala responded

We're delighted to know that Zach's service keeps you coming back to Pearson Nissan of Ocala. Thanks for the positive feedback and your continued support!

February 16, 2024

The salesman was Nathan. He was very courteous. My only reservation was that the car was not thoroughly inspected before sale. I had to go back because shortly after, the car More

by ROSITARICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Feb 20, 2024 -

Pearson Nissan Of Ocala responded

Rosita, we appreciate your feedback and apologize for any inconvenience with the battery. We're glad to know Nathan was able to assist promptly in resolving it for you. Thanks for sticking with us and please don't hesitate to reach out the next time we can be of service! - The Pearson Nissan of Ocala Team

February 15, 2024

I purchased a dashboard holder for my cell phone in Your parts department and took it to the service area after they had already taken my car for the oil change. They installed it for me free of charge and More

by SHIRLEYL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Pearson Nissan Of Ocala responded

Shirley, we're delighted to know that Vanessa and the rest of our team at Pearson Nissan of Ocala were able to provide you with excellent service. We appreciate your loyalty and look forward to seeing you again next time!

February 14, 2024

Isaac is knowledgeable. When asked a question, he will give you an honest answer. He looks for deals. More

by CODAKOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Pearson Nissan Of Ocala responded

We're wonderful to hear that Isaac is knowledgeable and provides honest answers to your questions during your visit to Pearson Nissan of Ocala! We look forward to serving you again! Safe travels!

February 14, 2024

Samantha my service advisor was great, had my car ready at expected time and was very friendly More

by SHUNDA1891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Pearson Nissan Of Ocala responded

Thank you for the wonderful review! We're happy to hear Samantha made your recent visit a great one and we hope to see you again in the future! - The Pearson Nissan of Ocala Team

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