Pearson Nissan Of Ocala - Service Center

Service Experience I brought my car in to have a tire fixed. I had picked up a nail and the tire was losing air. I did not have an appointment. I mentioned that the foam I brought my car in to have a tire fixed. I had picked up a nail and the tire was losing air. I did not have an appointment. I mentioned that the foam around the windshield was bulging out and wanted them to look at it. I said I would make an appointment to come back and have it fixed if necessary. I waited a long time, 90 minutes, without contact and felt it was a very long time to fix a tire. I asked a staff member who came into the lounge if he could check for me. He graciously did and returned to say that it was being washed and would be ready soon. When it was done, I found out that they had not only fixed the tire but also made the dashboard repair, so I did not have to return at another time. I was very pleased with that service. I would recommend better communication, however, as I was getting irritated when I thought they were only working on the tire. More

Accustomed to outstanding Service Been with Pearson Nissan for about 10 years and never left disappointed. Most impressive was the emergency service I needed due to my avoiding an acci Been with Pearson Nissan for about 10 years and never left disappointed. Most impressive was the emergency service I needed due to my avoiding an accident a few months backs. Curbs are not friendly with tire rims. Drove straight to Pearson since tire pressure warning came on, and was happily on the road using spare within an hour or so and had new rim installed the next morning. More

Good and satisfied especially from Jimmy La atención fue muy buena en el area de servicio especialmente por parte de Jimmy y hasta ahora no he tenido más problema con el vehículo La atención fue muy buena en el area de servicio especialmente por parte de Jimmy y hasta ahora no he tenido más problema con el vehículo More

Poor customer service Very disappointed at the quality of customer service at this location;rude. In addition, they failed to provide a multi-point inspection to inform me Very disappointed at the quality of customer service at this location;rude. In addition, they failed to provide a multi-point inspection to inform me of my Nissan’s current state and if there is anything that needs attention. I depend on this report to maintain my vehicle in the best condition possible. This was my first visit to the Nissan dealership in Ocala. However, I have owned Nissan vehicles my whole adult life and have serviced them at many different Nissan locations nationwide. The Ocala location so far has been the least friendly and the least thorough of them all. Developing good care definitely reflects how I, or anyone else will feel about trading in and purchasing from you. I’d say they need to put more emphasis on good quality customer service in the service department so that customers can be confident in knowing they are taken care of even after purchasing a vehicle from them; definitely need to step it up a notch. More

No add ons Simple and quick. Al Jay did a good job Not much else to say . Could have got us for a new belt since it was time but checked it and still was good Simple and quick. Al Jay did a good job Not much else to say . Could have got us for a new belt since it was time but checked it and still was good More

Oil change and put no oil in my car Went for an oil change and two days later car was acting funny so I took it to my dealer in Tampa. There they noticed NO oil leak and NO oil in my car Went for an oil change and two days later car was acting funny so I took it to my dealer in Tampa. There they noticed NO oil leak and NO oil in my car. When they drained it only 1/3 quart of oil was in my car. I called service manager that day and spoke with him. Haven’t heard back since and and have called back and left maeesage. This is unacceptable. More

I Like Them Everyone is nice. The place is clean. Their prices are fair. I would buy again from Pearson Nissan. No high pressure sales either. CLAYTON is aweso Everyone is nice. The place is clean. Their prices are fair. I would buy again from Pearson Nissan. No high pressure sales either. CLAYTON is awesome!! More

Great service manager I went in for warranty work. The service manager worked very hard with the insurance company to insure the repairs were made without any additional c I went in for warranty work. The service manager worked very hard with the insurance company to insure the repairs were made without any additional cost to me. More

excellent service great service would recamend to all my friends work done quickley and very good job will have all my service done here thanks alot jimmy great service would recamend to all my friends work done quickley and very good job will have all my service done here thanks alot jimmy More

Excellent I have been a costumer since 1990 when a bought a 1990 Nissan Sentra 2 Doors. Then Traded in fos an altima. Then an Xterra 2004 I have been a costumer since 1990 when a bought a 1990 Nissan Sentra 2 Doors. Then Traded in fos an altima. Then an Xterra 2004 More