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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,924 Reviews
Call Service Center (352) 622-4111

3,924 Reviews of Pearson Nissan Of Ocala - Service Center

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December 25, 2024

Amazing customer service. Vanessa is the best. Very knowledgeable and is always eager to help. More

by Alcala84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge
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Jan 07, 2025 -

Pearson Nissan Of Ocala responded

We’re so glad to hear about your positive experience! It’s wonderful to know that Vanessa has been such a helpful and knowledgeable part of your visits.

December 24, 2024

Great customer service and communication to fix a minor issue! Vanessa Dean and Gian Carrara, along with other staff members, worked hard to ensure the issue was taken care of in a timely manner and done w More

by MRSPATRICK530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gian Carrara
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Jan 07, 2025 -

Pearson Nissan Of Ocala responded

We greatly appreciate your feedback! It’s fantastic to know that our team were able to assist you with resolving the issue efficiently and with great communication. We always strive to provide top-notch service, and we're glad we could meet your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

December 22, 2024

Nice pleasant people, clean friendly people. They tried there best to fix my car but it wouldn't act up so they told me bring it back leave overnight. More

by lskyblue52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your feedback! We're happy to hear that you had a pleasant experience with our friendly team. We understand how frustrating it can be when a car doesn’t act up as expected, but we appreciate your patience. Bringing it back overnight will give us the opportunity to diagnose and resolve the issue properly. We look forward to getting it sorted for you and ensuring your complete satisfaction.

December 22, 2024

I have taken my Nisson since 2018 never had a issue or complaint always on time and to schedule is not a long wait also coupons on line save little More

by TRACYTARDIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your continued trust in us since 2018! We're so glad to hear that your Nissan service has consistently been on time and efficient, with minimal wait times. It's great to know the online coupons have also been helpful in saving you a little. We truly appreciate your loyalty and look forward to providing you with the same excellent service moving forward!

December 21, 2024

Great personal service! Everything is customer-oriented! Sending reminders when service is needed is much appreciated. Pearson doesn’t forget the buyer once the car leaves t More

by jes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 18, 2024

Excellent customer service, the maintenance advisor was very helpful, waiting time was reasonable, waiting area is nice. More

by MORACE0263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Pearson Nissan Of Ocala responded

We are delighted to hear that you had a Truly Exceptional service here at Pearson Nissan of Ocala. It would be our pleasure to serve you again, come back and see us soon!

December 16, 2024

The engine undercover is now missing. Can’t tell you if it was you or the tow company but either way, I’m not completely happy. More

by Tekeira_e_goosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Pearson Nissan Of Ocala responded

"Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the missing engine cover. This is not the level of service we strive to provide, and we take this matter very seriously. please give us a call at (352)-622-4111

December 15, 2024

Cristina Rosario was VERY professional, informative, efficient and courteous My vehicle was finished at time promised!!! More

by rogerrafuls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Pearson Nissan Of Ocala responded

Thank you so much for your Kind words and feedback! We are so happy to hear that Cristina Rosario provided you with A truly Exceptional Service!!

December 15, 2024

Was really friendly and respectful. answer all my questions and concerns. Explain everything very Carefully More

by HELENABERNAL96
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Pearson Nissan Of Ocala responded

Thank you so much for taking the time to leave such a wonderful review!

December 14, 2024

As always the service dept does a technically perfect job. From the original pull up into the service lane to the final completion. More

by JIMSPAULDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Pearson Nissan Of Ocala responded

Your kind words are a wonderful testament to the hard work and dedication we put into every job. We look forward to serving you again in the future!

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