Pearson Hyundai

I bought a 2012 Elantra in Feb 2012 from Pearson Hyundai. The sales person failed to inform me that the car does not come with a spare tire or jack. I had to learn the hard way. What should have been a 15 The sales person failed to inform me that the car does not come with a spare tire or jack. I had to learn the hard way. What should have been a 15 min tire change turned into a 4 hour nightmare. If the sales person had informed me at the time of purchase that there was no spare/jack, I would NOT have purchased the vehicle. Hyundai roadside assistance towed my car to Pearson Hyundai because the tire could not be repaired. When the service dept called me they advised that to get the same type of tire I would have to wait 1 day because they did not have it in stock. They offered me their inhouse tire at a cost of $129 for the tire and to have them put it on. I complained to the sales manager and he said he would try to get the the tire changing kit that Hyundai offers at manufacturers cost. Two days later I get a email stating that the kit sells for $289 and he could sell it to me for $199. From speaking to other sales people while waiting to talk to the sales manager they quoted a price of $250 for the kit. I feel deceieved by Pearson Hyundai .. I will never purchase from them again. More

The experience of buying a new Santa Fe at this dealership was the best car buying experience ever!My daughter and I were shopping for a new car for her and it has been my experience that car sales dealership was the best car buying experience ever!My daughter and I were shopping for a new car for her and it has been my experience that car salesmen don't always take women car shoppers seriously. Here we were treated with respect and got a fair price for the vehicle. We shopped other dealerships before buying at this one. Our salesman went above and beyond our expectations by thoroughly going over every square inch of the car inside and out with us. He was patient and kind and answered all our questions with respect. He left us his cell number if ever we had any questions about anything on the vehicle. The new Santa Fe is just awesome in every way. So, if you want a delightful car buying experience, go see Skip at Pearson Hyundai and you will come away fully satisfied. More

I would NOT recommend this dealership AT ALL! The sales person has no knowledge on the Hyundai cars whatsoever. I needed a car that day because my old car broke down and I have a full time job. The price t person has no knowledge on the Hyundai cars whatsoever. I needed a car that day because my old car broke down and I have a full time job. The price they quoted me is so much higher than the market price. Unfortunately, the West Broad Hyundai does not have the car I want at that time so I had to experience the horrible service from Pearson. They failed to inform me that the car does not come with a spare and then I emailed the manager to complain about the service. NEVER heard back from them. Emailed them twice already. They don't even have the decency to email me back. PLEASE AVOID THIS DEALERSHIP!!!!! More

George was short, impatient & over extended. They needed more service advisors for the volume they were doing. George did not take the time to explain services or issues with my car. Poor, poor exper needed more service advisors for the volume they were doing. George did not take the time to explain services or issues with my car. Poor, poor experince More

I have had the worst experience with their service department. Bought 2 new tires, balance and alignment. The inflation in the 4 tires went from 22 to almost 50 psi!!! Thank goodness for the warnin department. Bought 2 new tires, balance and alignment. The inflation in the 4 tires went from 22 to almost 50 psi!!! Thank goodness for the warning light on the dashboard or I would never have known how under inflated one tire was or how over inflated the other 3 were. When I returned to have them check they told me they had not done the alignment because it required a part (shim? the guy said) but if I hadn't returned on my own, they would have never told me.... When I came back they noted one rim on the front (both new tires to the front) was a little bent so they put it AND THE NEW TIRE on the rear. SO NOW, I HAVE ONE NEW TIRE ON THE LEFT REAR AND ONE ON THE FRONT RIGHT! It's idiotic. My mother knows that you cannot do that. Previously they had not filled the radiator properly after a flush, but the service guy was so nice and apologized that I thought it was a fluke. Now having been there 2x for the alignment and it's still not correct, I have no faith in them. Unless you like following behind someone you have paid to do a job, I suggest you go ANYWHERE ELSE! More