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Pearson Hyundai

Midlothian, VA

3.2
643 Reviews

11701 Midlothian Turnpike

Midlothian, VA

23113

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Showing 643 reviews

May 24, 2024

My husband and I came just to seek information and decides to purchasing an Ionic 5 limited. Justin and Angela were very professional. We had an awesome car buying experience from start to finish. More

by Happy camper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela and Justin
May 28, 2024 -

Pearson Hyundai responded

Happy camper, we are thrilled to hear about your positive experience with Justin and Angela at our dealership. Thank you for recommending us and for choosing to purchase an Ionic 5 Limited with us. We strive to provide excellent service from start to finish, and we are delighted you had an awesome car buying experience.

May 28, 2024 -

Happy camper responded

If we had an opportunity to purchase again we definitely would. Thanks again.

March 07, 2024

They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service More

by F U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They all sucked
Mar 11, 2024 -

Pearson Hyundai responded

We're so sorry for any delays in your service. We try to provide accurate wait-time estimates, and we're so sorry that it is taking longer than we anticipated. We want you to know we hear your frustrations, and we're doing our best to provide updates as they become available. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com

March 05, 2024

Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr o More

by LORENDESAUTELS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Martin
January 21, 2024

Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 More

by Pgannon19
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Best
Jan 23, 2024 -

Pearson Hyundai responded

We truly empathize with your frustration, however our earliest email regarding these concerns are from November 27th of 23. It appears we asked for records needed for proof of proper maintenance starting in March – in order to get repair authorization through HMA warranty – and it wasn’t provided until Early December. Pearson as a franchise doesn’t get to make the defining decision on repairs unfortunately – and due to lack of records provided at that time– the claim was denied by HMA corporate. However, we are trying to assist you now that records have been submitted to us – and we hope the outcome will come out for you favorably. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com

Jan 24, 2024 -

Pgannon19 responded

It is galling you are trying to use a Nov. 26th email as a starting point for communication. The service advisor, Jason, CHOSE to ignore multiple voicemails to him in late summer-early fall. The service manager, Melissa, CHOSE to ignore multiple voicemails to her in September-October. The service manager, Melissa, CHOSE to ignore the letter mailed to her Oct. 9th, the packet of which included additional service documents from outside of Hyundai. Your representation that “it appears we asked for records needed for proof of proper maintenance starting in March” is not acceptable. According to the service advisor back in March, the records needed were any records OUTSIDE of Hyundai dealerships. AND those were first sent to Melissa in October, not December. (Having been sent to Hyundai case management in August). It is fact that Hyundai corporate wasted our time from spring through summer. But it is also fact that Pearson refused to engage until late November, when Katrina (the case manager) finally got through to Melissa. And then, the delays in action continued, through December and January, interestingly until I posted on social media platforms on Jan. 20th. And now you are saying Pearson is powerless with respect to Hyundai corporate. Is that what you want Pearson customers to understand when they buy a car from you???

November 03, 2023

I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it wa More

by mkhowudoin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Grant
Nov 15, 2023 -

Pearson Hyundai responded

We understand that you are unhappy with your visit. We have done everything in our power to attempt to resolve this matter, but unfair treatment towards our employees will not be tolerated. If you have further questions, you can contact us directly. Sincerely, James Mathews, General Manager, 804-276-0300, jamesmathews@pearsonhyundai.com

Nov 15, 2023 -

mkhowudoin responded

I was talking with the finance manager and sales manager was there and all I said was Ryan Grant sucks . I want to buy another vehicle and adter 3 vehicles in a year an a half he would called me back after calling several times and never did . You should know what your talking about before responding . Your sales person cost you a sale a car and your worried about me . Lol

August 09, 2023

after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark More

by NOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Aug 16, 2023 -

Pearson Hyundai responded

We are so sorry to hear that you were left unsatisfied with any aspect of your service. We want our customers to feel that their car is in good hands at our service center, and we apologize that this was not your experience. Please reach out to us when you can, so that we can hear more about your visit and help as best we can. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com

March 28, 2023

The girl who answers the phone is a total xxxxx for no reason, like you're bothering her by existing. Then just starts making stuff up and trying to start arguments over it... More

by CorneliusJoaquin88
Recommend Dealer
No
Employees Worked With
rude xxxxx
Apr 03, 2023 -

Pearson Hyundai responded

We regret to hear that you were left feeling unsatisfied by your interactions with any member of our staff. We strive to treat all of our customers with the utmost respect, and we hope to have the opportunity to serve you again in the future. If you have any other questions or concerns, please reach out to us. Sincerely, James Mathews, General Manager, 804-276-0300, jamesmathews@pearsonhyundai.com

February 24, 2023

I have purchased several Hyundai vehicles from Michael Spease over the last 10 years. He is extremely knowledgeable, patient, eager to please his clients, and is a real pleasure to work with when purchasi More

by Shelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Spease
Feb 27, 2023 -

Pearson Hyundai responded

Thank you for your great feedback, Shelly! We're glad to hear that you've had such positive experiences working with Michael, and we look forward to serving you again next time!

October 29, 2022

Daughter just picked up her new Tucson Hybrid . George in sales was very helpful. Delivery was easy fun and very relaxing . I do have more than a few years experience with dealer operation and bein More

by Khbundy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Best
Oct 31, 2022 -

Pearson Hyundai responded

Thank you for taking the time to share your great feedback with us! We're thrilled to hear that George and Melissa were able to help, and we hope that your daughter enjoys her new Tucson!

August 07, 2022

I purchased a 22 Kona Limited in March from Justin. I have to say my experience was Excellent! Good and clear communication. I would highly recommend! I also purchased a 22 Santa Fe Calligraphy More

by RobertF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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